Clarity SM and GLPI by Teclib compete in IT service management solutions. GLPI by Teclib seems to have the upper hand due to its extensive features and customizability.
Features: Clarity SM features strong incident management, integration capabilities, and streamlined IT workflows. GLPI by Teclib offers comprehensive asset management, customization options, and adaptability for diverse environments.
Room for Improvement: Clarity SM could improve by enhancing feature richness and requiring less manual integration. GLPI by Teclib could streamline deployment, reduce learning curve, and offer simpler asset management reporting.
Ease of Deployment and Customer Service: Clarity SM provides easy deployment and effective support, beneficial for quick implementation. GLPI by Teclib requires a comprehensive deployment process, which involves a steeper learning curve but offers rewarding support options.
Pricing and ROI: Clarity SM has attractive pricing and ROI, ideal for small to medium enterprises. GLPI by Teclib entails higher setup costs but offers justified long-term ROI potential due to its extensive features.
| Product | Market Share (%) |
|---|---|
| GLPI by Teclib | 1.4% |
| Clarity SM | 1.6% |
| Other | 97.0% |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 15 |
| Large Enterprise | 66 |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 3 |
| Large Enterprise | 1 |
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.
Learn More: https://www.ca.com/us/products...
GLPI by Teclib focuses on asset management and ticketing, utilizing agent-based asset tracking and offering integration with systems like Active Directory. It also serves as a CMDB, supporting functions such as financial and contract management alongside project tools and network monitoring.
GLPI by Teclib is leveraged for its comprehensive ITSM capabilities, allowing organizations to manage assets and support tickets effectively. It offers integration with LDAP and Active Directory for seamless asset tracking and ticket management. Financial tracking, contract management, and project tools bolster its functionality, while network monitoring and software inventory provide additional insights. Customization through plugins enhances its adaptability, operating efficiently across Linux servers. Despite challenges like plugin management and PHP issues, improvements in features such as communication error handling and permission flexibility can enhance its IT operations further.
What are the key features of GLPI by Teclib?GLPI by Teclib finds application across industries for its extensive ITSM functionalities. IT departments in healthcare, education, and finance sectors rely on it for efficient asset management and support ticket handling. Its role as a CMDB aids organizations in maintaining detailed records of their IT environments, while financial tracking and contract management functionalities cater to stringent compliance and regulatory needs. Educational institutions leverage GLPI's project management and network monitoring capabilities to oversee IT services and infrastructure effectively.
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