Cherwell Service Management vs SolarWinds Service Desk comparison

Ivanti and SolarWinds are both solutions in the IT Service Management (ITSM) category. Ivanti is ranked #28, while SolarWinds is ranked #15 with an average rating of 9.0. Ivanti holds a 1.3% mindshare in ISM, compared to SolarWinds’s 0.5% mindshare. Additionally, 80% of Ivanti users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

Cherwell Service Management

Read 6 Cherwell Service Management reviews

576 Views
449 Comparison Views

80% willing to recommend

SolarWinds Service Desk

Read 2 SolarWinds Service Desk reviews

296 Views
296 Comparison Views

100% willing to recommend

Cherwell Service Management

SolarWinds Service Desk

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Cherwell Service Management and SolarWinds Service Desk based on real PeerSpot user reviews.

Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Cherwell Service Management vs. SolarWinds Service Desk Report (Updated: September 2025).

Buyer's Guide

Cherwell Service Management vs. SolarWinds Service Desk

September 2025

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Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cherwell Service Management

Ranking in IT Service Management (ITSM)

28th

Average Rating

7.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Help Desk Software (27th)

SolarWinds Service Desk

Ranking in IT Service Management (ITSM)

15th

Average Rating

9.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the IT Service Management (ITSM) category, the mindshare of Cherwell Service Management is 1.3%, up from 0.5% compared to the previous year. The mindshare of SolarWinds Service Desk is 0.5%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
SolarWinds Service Desk	0.5%
Cherwell Service Management	1.3%
Other	98.2%

IT Service Management (ITSM)

Featured Reviews

Thobile Moeketsi

Senior Manager at Sasria SOC Ltd.

Having everything in one location has significantly improved our efficiency and reporting

We need to be on VPN in order to set up and access the solution, and that has created some challenges. Even though it uses our Windows login, we still have to be on VPN. The product should be able to log tickets directly from system to system. We haven't got there yet and I'm not sure it's possible but it would determine the product's capability to integrate with other systems.

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Rajendra Karad

Team Leader at Orient Technologies Pvt. Ltd.

Provides superior visibility and efficiency with excellent analytics capabilities

What I appreciate the most about the product is that, as per the name given, it brings better visibility to the client in terms of their infrastructure, application, and performance. SolarWinds Service Desk is a quite matured product now, making it one of the best options on the market. The incident management feature is aligned to the ITIL framework. The asset management feature is also a very thoughtful framework they have implemented. Right from onboarding an asset till scrapping it, the complete lifecycle is cleanly maintained within the system itself. All the approval chains, their logs, and even the contract information have been made very easy for the users to maintain. The knowledge base feature is an out-of-the-box knowledge base, and additionally, we can integrate our own DMS. Machine learning is something that they have been following, and we can integrate an external DMS with that, which helps in searching SOPs and even the global knowledge base over the internet, allowing it to be searched within the same single window itself. Change management in SolarWinds Service Desk is linked with the service catalog, and since it also has a service portal, a self-service portal for users, introducing a service catalog that's integrated with the change management actually completes the flow and makes life easier for IT administrators.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The dashboard is very useful to get a quick overview of current tasks."

"Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."

"The most valuable features are problem management and change management."

"Clear processes with transparent responsibilities led to more efficiencies within the teams."

"All our activities are carried out in the one place."

"The dashboard and the reporting functionality are the solution's most valuable features."

"The solution is very stable."

Cons

"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."

"The stability, specifically in the on-premises deployment model, could be improved."

"Access is only available if we're on VPN."

"Application service mapping, GRC, SecOps, and things like that need improvement."

"The integration with other applications can use improvement because, for example, it was nearly impossible to integrate SolarWinds Service Desk with monday.com because we had to get an add-on from Zapier."

Pricing and Cost Advice

"For an ITIL user, the cost is probably about 50 bucks a month."

Information not available

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Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Energy/Utilities Company

13%

Legal Firm

13%

Manufacturing Company

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

Earn 20 points

What needs improvement with SolarWinds Service Desk?

The industry standard practices that this product is already certified for show that there will always be room for improvement since it is a service-led product, so we'll keep on giving feedback wh...

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What is your primary use case for SolarWinds Service Desk?

Instead of Traverse, we are now using SolarWinds Hybrid Cloud Observability, as we have replaced Kaseya Traverse with that. I recommend it to my customers. We are now dealing with SolarWinds Servic...

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What advice do you have for others considering SolarWinds Service Desk?

I think the pricing of SolarWinds Hybrid Cloud Observability is now comparative and suited to our business model, which is the reason we have moved to that. It has actually helped my customers' tec...

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Comparisons

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Compared 10% of the time

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Samanage vs SolarWinds Service Desk

Compared 100% of the time

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Product Reports

Buyer's Guide

IT Service Management (ITSM)

September 2025

Download Cherwell Service Management product report

Buyer's Guide

IT Service Management (ITSM)

September 2025

Download SolarWinds Service Desk product report

Overview

Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

Ivanti

Incident management consolidates, manages, and prioritizes incoming tickets.
Service catalog standardizes service request and fulfillment processes.
Fully integrated IT asset management compiles hardware, software, POs, and more.
Service portal for users to have a single place to submit tickets and requests.

SolarWinds

Sample Customers

Ausenco, Highlights for Children, B/E Aerospace

Information Not Available

Buyer's Guide

Cherwell Service Management vs. SolarWinds Service Desk

September 2025

Free Report: Cherwell Service Management vs. SolarWinds Service Desk

Find out what your peers are saying about Cherwell Service Management vs. SolarWinds Service Desk and other solutions. Updated: September 2025.

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