Cherwell Service Management vs SolarWinds Service Desk comparison

Ivanti and SolarWinds are both solutions in the IT Service Management (ITSM) category. Ivanti is ranked #27, while SolarWinds is ranked #16 with an average rating of 9.0. Ivanti holds a 1.7% mindshare in ISM, compared to SolarWinds’s 0.8% mindshare. Additionally, 80% of Ivanti users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

Cherwell Service Management

Read 6 Cherwell Service Management reviews

1,086 Views
836 Comparison Views

80% willing to recommend

SolarWinds Service Desk

Read 3 SolarWinds Service Desk reviews

616 Views
604 Comparison Views

100% willing to recommend

Cherwell Service Management

SolarWinds Service Desk

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Cherwell Service Management and SolarWinds Service Desk based on real PeerSpot user reviews.

Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Cherwell Service Management vs. SolarWinds Service Desk Report (Updated: March 2026).

Buyer's Guide

Cherwell Service Management vs. SolarWinds Service Desk

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cherwell Service Management

Ranking in IT Service Management (ITSM)

27th

Average Rating

7.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Help Desk Software (28th)

SolarWinds Service Desk

Ranking in IT Service Management (ITSM)

16th

Average Rating

9.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the IT Service Management (ITSM) category, the mindshare of Cherwell Service Management is 1.7%, up from 0.7% compared to the previous year. The mindshare of SolarWinds Service Desk is 0.8%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Mindshare Distribution
Product	Mindshare (%)
SolarWinds Service Desk	0.8%
Cherwell Service Management	1.7%
Other	97.5%

IT Service Management (ITSM)

Featured Reviews

Thobile Moeketsi

Senior Manager at Sasria SOC Ltd.

Having everything in one location has significantly improved our efficiency and reporting

We need to be on VPN in order to set up and access the solution, and that has created some challenges. Even though it uses our Windows login, we still have to be on VPN. The product should be able to log tickets directly from system to system. We haven't got there yet and I'm not sure it's possible but it would determine the product's capability to integrate with other systems.

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Vaibhav Patkar

CISO at Orient Technologies Pvt. Ltd.

Improved service requests and network monitoring have increased efficiency but integration needs work

SolarWinds Service Desk is a recognized product across the world and a dependable product. Kaseya is somewhat dated, and SolarWinds Service Desk has better connectivity in terms of superior integration facilities compared to Kaseya. Additionally, SolarWinds Service Desk offers multiple options within the same tool, including ITSM as well as NOC and network monitoring capabilities. SolarWinds Service Desk has much greater acceptability in the market and a wide range of implementations and integrations with various tools and applications. Life becomes simpler when choosing a standard product, whereas Kaseya may not be as highly regarded in the market. SolarWinds Service Desk may have some flaws, but work is being done to address them. SolarWinds Service Desk is an affordable product. SolarWinds Service Desk is suitable for all customers ranging from small to enterprise. There are some small customers, and the primary usage is within the company itself, and then as customers require it, access can be provided to them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Clear processes with transparent responsibilities led to more efficiencies within the teams."

"Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."

"All our activities are carried out in the one place."

"The best feature is the ability to create functional dashboards, where the IT manager can interact with its data through the dashboard using the drill down feature."

"The dashboard is very useful to get a quick overview of current tasks."

"Clear processes with transparent responsibilities led to more efficiencies within the teams."

"We use the solution every day and quite extensively."

"The most valuable features are problem management and change management."

More Cherwell Service Management pros

"The solution is very stable."

"What I appreciate the most about the product is that, as per the name given, it brings better visibility to the client in terms of their infrastructure, application, and performance."

"SolarWinds Service Desk is a recognized product across the world and a dependable product."

Cons

"Access is only available if we're on VPN."

"The stability, specifically in the on-premises deployment model, could be improved."

"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."

"The solution could be more user-friendly."

"The support from the actual manufacturer is poor."

"Agile delivery should be supported."

"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly."

"Application service mapping, GRC, SecOps, and things like that need improvement."

More Cherwell Service Management cons

"The integration with other applications can use improvement because, for example, it was nearly impossible to integrate SolarWinds Service Desk with monday.com because we had to get an add-on from Zapier."

"The primary concern so far is the integration part because of the APIs; this is the main area of concern."

Pricing and Cost Advice

"For an ITIL user, the cost is probably about 50 bucks a month."

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Manufacturing Company

11%

Construction Company

11%

Healthcare Company

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

Earn 20 points

What needs improvement with SolarWinds Service Desk?

The primary concern so far is the integration part because of the APIs; this is the main area of concern. Currently, the installation of SolarWinds Service Desk is simple, but the integration may b...

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What is your primary use case for SolarWinds Service Desk?

SolarWinds Service Desk is used for ITSM and network monitoring purposes. The major use cases being utilized are from Kaseya itself; the same use cases that were previously implemented are being re...

See all answers

What advice do you have for others considering SolarWinds Service Desk?

I think the pricing of SolarWinds Hybrid Cloud Observability is now comparative and suited to our business model, which is the reason we have moved to that. It has actually helped my customers' tec...

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Product Reports

Buyer's Guide

IT Service Management (ITSM)

March 2026

Download Cherwell Service Management product report

Buyer's Guide

SolarWinds Service Desk

March 2026

Download SolarWinds Service Desk product report

Overview

Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

Ivanti

Incident management consolidates, manages, and prioritizes incoming tickets.
Service catalog standardizes service request and fulfillment processes.
Fully integrated IT asset management compiles hardware, software, POs, and more.
Service portal for users to have a single place to submit tickets and requests.

SolarWinds

Sample Customers

Ausenco, Highlights for Children, B/E Aerospace

Information Not Available

Buyer's Guide

Cherwell Service Management vs. SolarWinds Service Desk

March 2026

Free Report: Cherwell Service Management vs. SolarWinds Service Desk

Find out what your peers are saying about Cherwell Service Management vs. SolarWinds Service Desk and other solutions. Updated: March 2026.

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