Instead of Traverse, we are now using SolarWinds Hybrid Cloud Observability, as we have replaced Kaseya Traverse with that. I recommend it to my customers. We are now dealing with SolarWinds Service Desk also, in addition to SolarWinds Hybrid Cloud Observability. Currently, in-house, we were using Kaseya Vorex, which is a professional service automation platform, and we had now planned to replace that with SolarWinds Service Desk, even in-house. For clients, we have already rolled out SolarWinds Service Desk, and we are also planning to migrate to it internally.
L3 Technical Support Engineer at SV Gaming Limited
Real User
2022-11-29T22:23:40Z
Nov 29, 2022
We use SolarWinds Service Desk to manage daily incidents and requests from users to the IT team. The users log their tickets using the solution and it is forwarded directly to the IT team or by email.
IT Service Management (ITSM) provides a framework for delivering information technology services, addressing business needs efficiently. It encompasses best practices for managing and optimizing IT operations.ITSM focuses on aligning IT services with business objectives, ensuring service quality and efficiency. It integrates processes like incident management, change control, and service request fulfillment. Popular platforms include ServiceNow, BMC Helix, and Cherwell, which offer tailored...
Instead of Traverse, we are now using SolarWinds Hybrid Cloud Observability, as we have replaced Kaseya Traverse with that. I recommend it to my customers. We are now dealing with SolarWinds Service Desk also, in addition to SolarWinds Hybrid Cloud Observability. Currently, in-house, we were using Kaseya Vorex, which is a professional service automation platform, and we had now planned to replace that with SolarWinds Service Desk, even in-house. For clients, we have already rolled out SolarWinds Service Desk, and we are also planning to migrate to it internally.
We use SolarWinds Service Desk to manage daily incidents and requests from users to the IT team. The users log their tickets using the solution and it is forwarded directly to the IT team or by email.