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CA Process Automation vs CMW Tracker comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 21, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Process Automation
Ranking in Process Automation
37th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
CMW Tracker
Ranking in Process Automation
38th
Average Rating
9.6
Reviews Sentiment
7.8
Number of Reviews
15
Ranking in other categories
Business Process Management (BPM) (39th)
 

Mindshare comparison

As of January 2026, in the Process Automation category, the mindshare of CA Process Automation is 0.8%, up from 0.3% compared to the previous year. The mindshare of CMW Tracker is 1.1%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Market Share Distribution
ProductMarket Share (%)
CA Process Automation0.8%
CMW Tracker1.1%
Other98.1%
Process Automation
 

Featured Reviews

SJ
Automation Solutions Developer at HCL Technologies
Added value to the delivery of services and the customer experience
We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests.  Built-in operators available for most integrations. Easy to manage. Attended/unattended…
Excellent task manager software - supports both management and workflow
Excellent task manager software - supports both management and workflow. Time tracking is available and much used in our firm. Integration with Microsoft Outlook is also a great feature, along with the ability to access from mobile. Being able to use Comindware Tracker for common processes or standalone tasks for crucial in our decision to test the software. The software is flexible and computer-novice friendly, making training required minimal and efficient to implement.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This tool is used in my organization for automating IT infrastructure related incidents or service requests."
"It is easy to debug and troubleshoot."
"The clean interface, prioritization, and private task lists aren't present in other solutions."
"The feature I have found most valuable is the easy synchronization with other tools."
"The workflow tracker helps us to track our staff's workflow. It helps us to improve the productivity of our team."
"It is perhaps the most user-friendly web forms automation software. At least, I did not find anything better while testing several others similar to it."
"The ability to access Comindware Tracker from mobile has been greatly valuable to our organization. We are often out of office and this can create timeframe and task management issues. Being able to access tasks and time tracking while on the move is a great asset."
"​It was easy to set up my team with access credentials to their files.​"
"I love this software because this software helps me to increase team productivity day-by-day.​"
"The configurable dashboard analytics and reporting capabilities ensure timely decision making."
 

Cons

"It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."
"OCR capability should be added as a feature."
"Somehow the product group within CA left the product dry from some regular expression functionality."
"Make some of the features more open source that way developers can have more flexibility."
"I am expecting new updates to improve the software."
"There are not very many report templates, and if there were more, it would really help."
"If your organization has only a few team members then this tool is not suitable."
"It would be wonderful to have newer version releases more frequently, but it is quite a minor con."
"Figuring out how to integrate defined teams or groups into this system is difficult, and there are no contextual menus."
"We are using the backdated version of this software. That is why we lack of some features. I hope when we update the version, then all the problems will be solved."
"This solution lacks API integration with some popular websites."
"The OpenAPI is good, but it is not enough. It lacks out-of-box integrations with popular web services."
 

Pricing and Cost Advice

"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"There are a lot of automation savings from any process which is repeatable."
"The pricing and licensing is as per market standards, except that the process of extending licenses is also easy."
"The price is so reasonable."
"Great value for the money."
"This solution has a very lost cost."
"Price per user works for me when they do not count my clients, which fill forms."
"I benefit from this software by getting a variety of reporting options and features for a relatively low cost"
"Setup cost is reasonable and average on the market. They offer simple licensing and price per user."
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Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Large Enterprise10
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise4
Large Enterprise3
 

Also Known As

CA IT Process Automation Manager
Comindware Tracker
 

Overview

 

Sample Customers

Unum, HCL Technologies, Logicalis
Anthem, Hertz, Aetna, CVS Pharmacy, Covidien, Quicken Loans, Associated British Ports, United Card Services
Find out what your peers are saying about CA Process Automation vs. CMW Tracker and other solutions. Updated: December 2025.
881,114 professionals have used our research since 2012.