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CA Process Automation vs CMW Tracker comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Process Automation
Ranking in Process Automation
37th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
CMW Tracker
Ranking in Process Automation
32nd
Average Rating
9.6
Reviews Sentiment
7.8
Number of Reviews
15
Ranking in other categories
Business Process Management (BPM) (31st)
 

Mindshare comparison

As of July 2026, in the Process Automation category, the mindshare of CA Process Automation is 1.0%, up from 0.3% compared to the previous year. The mindshare of CMW Tracker is 2.0%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
CMW Tracker2.0%
CA Process Automation1.0%
Other97.0%
Process Automation
 

Featured Reviews

SJ
Automation Solutions Developer at HCL Technologies
Added value to the delivery of services and the customer experience
We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests.  Built-in operators available for most integrations. Easy to manage. Attended/unattended…
Excellent task manager software - supports both management and workflow
Excellent task manager software - supports both management and workflow. Time tracking is available and much used in our firm. Integration with Microsoft Outlook is also a great feature, along with the ability to access from mobile. Being able to use Comindware Tracker for common processes or standalone tasks for crucial in our decision to test the software. The software is flexible and computer-novice friendly, making training required minimal and efficient to implement.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It’s a great product, extremely versatile but takes a certain skillset to use and implementation of automation can be time consuming when done properly."
"For our use it really does very well; it provides us exactly what we need, and it runs with low-resource utilization and moves quickly."
"Technical support is unequivocally excellent; in fact, the best customer service and technical support I’ve experienced during my 12 years in IT."
"The benefits are the efficiency we achieve with such a product, as we could automate processes which were done in the past by humans, speeding up the reaction by 10 times and saving us a lot of money."
"This tool is used in my organization for automating IT infrastructure related incidents or service requests."
"It has provided ROI by auto-resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"PAM has the ability to integrate and build solutions that work well in CA's suite of service management products and those that are outside of service management."
"We took our server provisioning process from about 30 days to about 4 days on the first iteration of implementation."
"Comindware Tracker gives a lot of configurations and business rules to the administrators, and these can also be delegated to business users so that they could build and maintain their own step-based workflows."
"The clean interface, prioritization, and private task lists aren't present in other solutions."
"Comindware Tracker allows non-technical users to build their own workflows and correct them in the course of work, delivers flexibility, and reduces workflow maintenance cost – there’s no more need to engage IT-department, when a head of department realizes that workflow should be adjusted as soon as possible."
"The workflow tracker helps us to track our staff's workflow. It helps us to improve the productivity of our team."
"It successfully routes hand-offs between different teams, adds transparency to workflows, and has a set of social collaboration tools."
"Standardizing our business processes has lead to a drastic improvement in efficiency."
"Comindware Tracker features a clear layout with a clean, professional interface that people can use with ease."
"Low code development."
 

Cons

"I'd like to see additional form functionality and having Python as an available common script language."
"Every so often the service needs to be restarted otherwise it runs slower and slower. I think this may be due to a memory leak."
"Somehow the product group within CA left the product dry from some regular expression functionality."
"These configurations can be changed only through the installation wizard. There's no way to update such information in the administration interface, which is, in my opinion, very bad."
"OCR capability should be added as a feature."
"Better reporting, because we have to true up our licenses every three months because we license on running concurrent processes, so we have to provide a report to CA every three months using their tool -- which never works."
"The solution engine is in Java. Regardless of developments, the solution will always be limited to what Java offers."
"It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."
"It would be wonderful to have newer version releases more frequently, but it is quite a minor con."
"This solution lacks API integration with some popular websites."
"The initial setup seemed a bit complex, and there is no great documentation."
"The OpenAPI is good, but it is not enough. It lacks out-of-box integrations with popular web services."
"However, if you have a not so common issue, it might take time to get a final solution."
"We are using the backdated version of this software. That is why we lack of some features. I hope when we update the version, then all the problems will be solved."
"Figuring out how to integrate defined teams or groups into this system is difficult, and there are no contextual menus."
"I am expecting new updates to improve the software."
 

Pricing and Cost Advice

"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"There are a lot of automation savings from any process which is repeatable."
"The pricing and licensing is as per market standards, except that the process of extending licenses is also easy."
"I benefit from this software by getting a variety of reporting options and features for a relatively low cost"
"Price per user works for me when they do not count my clients, which fill forms."
"The price is so reasonable."
"Setup cost is reasonable and average on the market. They offer simple licensing and price per user."
"This solution has a very lost cost."
"Great value for the money."
report
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Top Industries

By visitors reading reviews
Construction Company
18%
Manufacturing Company
16%
Financial Services Firm
16%
Performing Arts
8%
Construction Company
27%
Financial Services Firm
10%
Outsourcing Company
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Large Enterprise10
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise4
Large Enterprise3
 

Also Known As

CA IT Process Automation Manager
Comindware Tracker
 

Overview

 

Sample Customers

Unum, HCL Technologies, Logicalis
Anthem, Hertz, Aetna, CVS Pharmacy, Covidien, Quicken Loans, Associated British Ports, United Card Services
Find out what your peers are saying about CA Process Automation vs. CMW Tracker and other solutions. Updated: June 2026.
902,988 professionals have used our research since 2012.