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CA Process Automation vs CMW Tracker comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Process Automation
Ranking in Process Automation
37th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
CMW Tracker
Ranking in Process Automation
31st
Average Rating
9.6
Reviews Sentiment
7.8
Number of Reviews
15
Ranking in other categories
Business Process Management (BPM) (28th)
 

Mindshare comparison

As of October 2026, in the Process Automation category, the mindshare of CA Process Automation is 1.0%, up from 0.3% compared to the previous year. The mindshare of CMW Tracker is 2.1%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
CMW Tracker2.1%
CA Process Automation1.0%
Other96.9%
Process Automation
 

Featured Reviews

SJ
Automation Solutions Developer at HCL Technologies
Added value to the delivery of services and the customer experience
We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests.  Built-in operators available for most integrations. Easy to manage. Attended/unattended…
Excellent task manager software - supports both management and workflow
Excellent task manager software - supports both management and workflow. Time tracking is available and much used in our firm. Integration with Microsoft Outlook is also a great feature, along with the ability to access from mobile. Being able to use Comindware Tracker for common processes or standalone tasks for crucial in our decision to test the software. The software is flexible and computer-novice friendly, making training required minimal and efficient to implement.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The benefits are the efficiency we achieve with such a product, as we could automate processes which were done in the past by humans, speeding up the reaction by 10 times and saving us a lot of money."
"It’s a great product, extremely versatile but takes a certain skillset to use and implementation of automation can be time consuming when done properly."
"It is easy to debug and troubleshoot."
"Technical support is unequivocally excellent; in fact, the best customer service and technical support I’ve experienced during my 12 years in IT."
"We took our server provisioning process from about 30 days to about 4 days on the first iteration of implementation."
"This tool is used in my organization for automating IT infrastructure related incidents or service requests."
"They were good, they helped us a lot from the beginning, from installation through the whole process, and not just their support, but also their professional services are top notch."
"If you’re planning or looking for an application able to create process automation, stop looking."
"It helps very well with project management, and the workflow process is very easy and fast."
"The configurable dashboard analytics and reporting capabilities ensure timely decision making."
"Comindware Tracker took us from a blind email to fully-transparent automated workflow with travel management and reporting, and improved efficiency, as well as making continuous workflow improvement possible."
"The feature I have found most valuable is the easy synchronization with other tools."
"I love this software because this software helps me to increase team productivity day-by-day.​"
"It is perhaps the most user-friendly web forms automation software. At least, I did not find anything better while testing several others similar to it."
"​It was easy to set up my team with access credentials to their files.​"
"The ability to access Comindware Tracker from mobile has been greatly valuable to our organization. We are often out of office and this can create timeframe and task management issues. Being able to access tasks and time tracking while on the move is a great asset."
 

Cons

"It’s very complex, which is one of the disadvantages."
"CA offers minimal public information pertaining to the performance drain the usage of some objects and operators introduce to processing."
"I'd like to see additional form functionality and having Python as an available common script language."
"A lot of times they don't get resolved, but I'm okay with those kind of responses sometimes."
"Every so often the service needs to be restarted otherwise it runs slower and slower. I think this may be due to a memory leak."
"It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."
"OCR capability should be added as a feature."
"Better reporting, because we have to true up our licenses every three months because we license on running concurrent processes, so we have to provide a report to CA every three months using their tool -- which never works."
"Figuring out how to integrate defined teams or groups into this system is difficult, and there are no contextual menus."
"I would like them to offer a one-time payment plan that one can choose."
"It would be wonderful to have newer version releases more frequently, but it is quite a minor con."
"If your organization has only a few team members then this tool is not suitable."
"There are not very many report templates, and if there were more, it would really help."
"We are using the backdated version of this software. That is why we lack of some features. I hope when we update the version, then all the problems will be solved."
"This solution lacks API integration with some popular websites."
"The UX/UI could be reviewed and revamped to meet new the criteria of Digitalization and Innovation."
 

Pricing and Cost Advice

"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"There are a lot of automation savings from any process which is repeatable."
"I benefit from this software by getting a variety of reporting options and features for a relatively low cost"
"The price is so reasonable."
"The pricing and licensing is as per market standards, except that the process of extending licenses is also easy."
"Great value for the money."
"This solution has a very lost cost."
"Price per user works for me when they do not count my clients, which fill forms."
"Setup cost is reasonable and average on the market. They offer simple licensing and price per user."
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Top Industries

By visitors reading reviews
Outsourcing Company
19%
Manufacturing Company
18%
Construction Company
15%
Financial Services Firm
11%
Construction Company
21%
Outsourcing Company
17%
Comms Service Provider
11%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Large Enterprise10
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise4
Large Enterprise3
 

Also Known As

CA IT Process Automation Manager
Comindware Tracker
 

Overview

 

Sample Customers

Unum, HCL Technologies, Logicalis
Anthem, Hertz, Aetna, CVS Pharmacy, Covidien, Quicken Loans, Associated British Ports, United Card Services
Find out what your peers are saying about CA Process Automation vs. CMW Tracker and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.