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CA Process Automation vs CMW Tracker comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Process Automation
Ranking in Process Automation
37th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
CMW Tracker
Ranking in Process Automation
31st
Average Rating
9.6
Reviews Sentiment
7.8
Number of Reviews
15
Ranking in other categories
Business Process Management (BPM) (31st)
 

Mindshare comparison

As of August 2026, in the Process Automation category, the mindshare of CA Process Automation is 1.0%, up from 0.3% compared to the previous year. The mindshare of CMW Tracker is 2.0%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
CMW Tracker2.0%
CA Process Automation1.0%
Other97.0%
Process Automation
 

Featured Reviews

SJ
Automation Solutions Developer at HCL Technologies
Added value to the delivery of services and the customer experience
We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests.  Built-in operators available for most integrations. Easy to manage. Attended/unattended…
Excellent task manager software - supports both management and workflow
Excellent task manager software - supports both management and workflow. Time tracking is available and much used in our firm. Integration with Microsoft Outlook is also a great feature, along with the ability to access from mobile. Being able to use Comindware Tracker for common processes or standalone tasks for crucial in our decision to test the software. The software is flexible and computer-novice friendly, making training required minimal and efficient to implement.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It’s a great product, extremely versatile but takes a certain skillset to use and implementation of automation can be time consuming when done properly."
"The benefits are the efficiency we achieve with such a product, as we could automate processes which were done in the past by humans, speeding up the reaction by 10 times and saving us a lot of money."
"Before implementing this product, our Problem and Change Management Processes were very poor, but nowadays, thanks to CA Process Automation (PAM), we no longer have this problem, as we now have all of the processes' rules placed inside of it."
"The value lies in just being able to automate things such that there's less human interaction and, therefore, more consistency in our automations."
"If you’re planning or looking for an application able to create process automation, stop looking."
"This tool is used in my organization for automating IT infrastructure related incidents or service requests."
"It is easy to debug and troubleshoot."
"They were good, they helped us a lot from the beginning, from installation through the whole process, and not just their support, but also their professional services are top notch."
"Comindware Tracker gives a lot of configurations and business rules to the administrators, and these can also be delegated to business users so that they could build and maintain their own step-based workflows."
"It successfully routes hand-offs between different teams, adds transparency to workflows, and has a set of social collaboration tools."
"Customize workflow processes visually and interactively."
"Comindware Tracker features a clear layout with a clean, professional interface that people can use with ease."
"It helps very well with project management, and the workflow process is very easy and fast."
"I love this software because this software helps me to increase team productivity day-by-day.​"
"Our purchasing team's efficiency and the productivity of our operations team have improved since implementing this solution."
"The workflow tracker helps us to track our staff's workflow. It helps us to improve the productivity of our team."
 

Cons

"Better reporting, because we have to true up our licenses every three months because we license on running concurrent processes, so we have to provide a report to CA every three months using their tool -- which never works."
"It’s very complex, which is one of the disadvantages."
"Somehow the product group within CA left the product dry from some regular expression functionality."
"Every so often the service needs to be restarted otherwise it runs slower and slower. I think this may be due to a memory leak."
"Although it's drag-and-drop, there's a little bit of a learning curve to use it correctly."
"The solution engine is in Java. Regardless of developments, the solution will always be limited to what Java offers."
"These configurations can be changed only through the installation wizard. There's no way to update such information in the administration interface, which is, in my opinion, very bad."
"OCR capability should be added as a feature."
"This solution lacks API integration with some popular websites."
"It would be wonderful to have newer version releases more frequently, but it is quite a minor con."
"It lacks workflow samples, which would make it even easier for non-technical users to build their own apps."
"The OpenAPI is good, but it is not enough. It lacks out-of-box integrations with popular web services."
"However, if you have a not so common issue, it might take time to get a final solution."
"There are not very many report templates, and if there were more, it would really help."
"The initial setup seemed a bit complex, and there is no great documentation."
"Figuring out how to integrate defined teams or groups into this system is difficult, and there are no contextual menus."
 

Pricing and Cost Advice

"There are a lot of automation savings from any process which is repeatable."
"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"The pricing and licensing is as per market standards, except that the process of extending licenses is also easy."
"I benefit from this software by getting a variety of reporting options and features for a relatively low cost"
"This solution has a very lost cost."
"Price per user works for me when they do not count my clients, which fill forms."
"Setup cost is reasonable and average on the market. They offer simple licensing and price per user."
"Great value for the money."
"The price is so reasonable."
report
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909,725 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
19%
Financial Services Firm
14%
Manufacturing Company
13%
Performing Arts
7%
Construction Company
24%
Outsourcing Company
13%
Comms Service Provider
10%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Large Enterprise10
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise4
Large Enterprise3
 

Also Known As

CA IT Process Automation Manager
Comindware Tracker
 

Overview

 

Sample Customers

Unum, HCL Technologies, Logicalis
Anthem, Hertz, Aetna, CVS Pharmacy, Covidien, Quicken Loans, Associated British Ports, United Card Services
Find out what your peers are saying about CA Process Automation vs. CMW Tracker and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.