BMC TrueSight and ScienceLogic compete in the IT infrastructure management and event management space. ScienceLogic appears to have the upper hand due to its flexible and customizable pricing structure, which better accommodates diverse environments.
Features: BMC TrueSight provides seamless integration capabilities with components like Presentation Server and Impact Manager, extensive infrastructure monitoring, and event management functionalities. Its integration abilities allow it to act as a manager of managers, streamlining various IT processes. On the other hand, ScienceLogic's platform offers granular device monitoring, runbook automation, and supports multi-tenancy. This adaptability makes it suitable for diverse IT environments, offering monitoring capabilities across various devices and infrastructures.
Room for Improvement: BMC TrueSight could enhance its cloud monitoring capabilities, simplify its deployment process, and improve reporting features for ease of use. It also faces challenges due to hardware requirements and system complexity. ScienceLogic can focus on expanding API support, refining its reporting features, and simplifying its user interface to improve usability. Both platforms could benefit from comprehensive documentation and enhanced customer support services.
Ease of Deployment and Customer Service: BMC TrueSight primarily supports on-premises deployment and provides consistent customer service, although technical support can be delayed. In contrast, ScienceLogic offers more flexible deployment options, including public and hybrid cloud models, despite some initial complexity. This flexibility provides an advantage by maintaining a broader range of deployment scenarios, alongside offering robust long-term support.
Pricing and ROI: BMC TrueSight entails significant initial licensing and maintenance costs, with options for Premier Support aimed at reducing operational costs through labor savings. ScienceLogic's pricing model is more flexible, based on device tiers, and offers both subscription and purchase options. This flexibility in pricing makes ScienceLogic more accessible to various budget constraints, while both solutions justify their costs through their comprehensive features and potential cost savings.
The return on investment is fair but often challenged by medium-sized businesses who may question its adequacy.
I would rate their technical support a nine out of ten.
We have a lab environment to test solutions before offering them to customers, ensuring everything works correctly.
I received excellent support from ScienceLogic.
Problems with Skylar may require longer wait times due to limited resource expertise.
The stability rating is nine out of ten, acknowledging some bugs, but indicating these are minor issues.
There are some complexities with deployment that could be improved in BMC TrueSight.
While some other companies have easier APIs, using this solution demands significant expertise.
If the knowledge for implementation could be spread through articles, it would reduce this dependency.
Integrating observability and APM monitoring into the overall portfolio would be beneficial.
BMC TrueSight licensing costs are on the more expensive side.
It could be cheaper.
ScienceLogic is not that expensive and is cost-effective overall.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
Notably, its automation features, such as Runbook action, enable domain experts like me to execute one-click automation solutions, which contributes significantly to reducing MTTR.
The solution excels in three areas: application monitoring, server monitoring, and network performance monitoring.
The CMDB update and the automatic CMDB update are valuable.
| Product | Market Share (%) |
|---|---|
| ScienceLogic | 1.6% |
| BMC TrueSight | 1.2% |
| Other | 97.2% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 11 |
| Large Enterprise | 24 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
ScienceLogic excels in customizable dashboards, seamless integrations, and real-time data analysis, supporting diverse IT environments with multi-tenant capabilities.
ScienceLogic provides robust infrastructure and network monitoring, catering to cloud, applications, and server environments. It supports hybrid setups, integrating with CMDB and ticketing systems while automating incident management. ScienceLogic's PowerPacks eliminate visibility gaps and its adaptable nature supports modern and legacy systems. Offering agentless monitoring, it ensures efficient operations with scalable infrastructure support and detailed reporting. However, the interface complexity and need for professional support can present usability challenges. Enhancements in reporting, application coverage, API support, and customization are desirable for improved user experience.
What are ScienceLogic's most important features?ScienceLogic is often implemented across industries requiring detailed attention to infrastructure and network monitoring. It finds utility in managing hybrid environments, integrating seamlessly with essential systems like CMDB and ticketing platforms. Its scalability and adaptability are valued in unifying complex, diverse environments under one monitoring platform.
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