BMC TrueSight Operations Management and OpenText AI Operations Management compete in the IT operations management space. BMC TrueSight appears to have an edge in comprehensive feature offerings, while OpenText excels in flexibility and integration.
Features: BMC TrueSight Operations Management stands out with seamless application and infrastructure health views, advanced event management, and extensive use of Knowledge Modules, offering comprehensive monitoring from hardware to cloud environments. OpenText AI Operations Management offers robust integration capabilities and excels in automating and correlating alerts across systems.
Room for Improvement: BMC TrueSight could improve its ease of deployment and cloud monitoring capabilities, with more user-friendly documentation. High complexity and resource needs are also concerns. OpenText Operations Bridge may benefit from improving its aesthetic dashboard design and simplifying its pricing model to appeal to smaller businesses.
Ease of Deployment and Customer Service: BMC TrueSight supports on-premises deployment, which can be complex and resource-intensive, with customer service quality varying based on the representative. OpenText AI Operations Management offers flexible hybrid cloud support, easing deployment, but also has variability in support quality, highlighting the importance of skilled account representatives.
Pricing and ROI: BMC TrueSight tends to be expensive due to licensing fees and support costs, but it offers ROI through operational efficiency and cost reduction. OpenText AI Operations Management offers a more flexible pricing model suitable for smaller enterprises, though its costs are high compared to open-source alternatives. It reduces manual labor, making operations management more cost-effective.
BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.
BMC TrueSight Operations Management Features
BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:
BMC TrueSight Operations Management Benefits
Some of the benefits of using BMC TrueSight Operations Management include:
Reviews from Real Users
Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.
Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”
An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”
OpenText AI Operations Management centralizes event correlation and monitoring across infrastructures, prioritizing scalability and automation for efficient alert management. It empowers organizations with transparency and insights essential for effective IT resource management in hybrid cloud environments.
OpenText AI Operations Management offers comprehensive solutions for event correlation, integration, and centralized alert management. With capabilities that streamline operations, this tool supports efficient IT management across AWS, GCP, and on-premises environments. Despite requiring improvements in performance and usability, its robust reporting and seamless monitoring provide valuable insights for root cause analysis. Users leverage this platform to integrate event data, automate incidents, and manage hybrid infrastructures effectively, making it a key component in enhancing service perspectives globally. Its heavy architecture and reliance on Java and Flash, coupled with complex licensing and pricing, necessitate attention to functionality and support areas.
What are the key features of OpenText AI Operations Management?OpenText AI Operations Management is widely implemented in industries requiring comprehensive monitoring capabilities. Organizations benefit from its ability to consolidate tools and manage events effectively across hybrid environments. The integration of incident automation and performance evaluation tools is particularly beneficial for those looking to enhance compliance support and reduce response times. Despite some challenges, the platform remains a valuable asset in managing complex IT environments and improving operational effectiveness.
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