BMC Track-It! vs LANDesk Asset Lifecycle Manager [EOL] comparison

Help Desk Automation

Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

Knowledge Base

Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

Improved Efficiency

Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

Imagine software compliance, license entitlement, software and hardware discovery, asset lifecycle management, and financial management—all integrated into a single solution. With the IT Asset Management (ITAM) Suite you can visualize your ROI through a clean, business-value interface.

The solution enables you to know what assets you have, where they are, how they’re used, and how they’re performing for better decisions at any stage of an asset’s lifecycle. You can reduce software overspend and eliminate unnecessary and redundant licenses. Plus you can implement automated processes to improve efficiencies and reveal more usable data on-demand.