BMC Remedy [EOL] vs Micro Focus Asset Manager [EOL] comparison

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BMC and OpenText are both solutions in the IT Asset Management category. Additionally, 91% of BMC users are willing to recommend the solution, compared to 75% of OpenText users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

BMC Remedy EOL and Micro Focus Asset Manager EOL serve complementary roles in IT management. Each caters to different aspects of asset and incident management, with Micro Focus Asset Manager EOL perceived as having a more robust feature set.

Features: BMC Remedy EOL is known for incident tracking, request management systems, and dashboards useful for CIOs. It provides smart reporting functionalities and automation features. Micro Focus Asset Manager EOL offers extensive asset lifecycle management, software licensing compliance, and comprehensive asset tracking capabilities, ideal for complex management needs.

Room for Improvement: BMC Remedy EOL requires significant manual configuration and customization, which can be time-consuming. It could benefit from seamless integration of modules similar to other solutions. Furthermore, the interface could be more intuitive for end-users. Micro Focus Asset Manager EOL, while robust, may improve by offering more intuitive customization options, streamlined navigation, and enhanced reporting features.

Ease of Deployment and Customer Service: BMC Remedy EOL often requires extensive setup time and specialized knowledge. However, its technical support is excellent. Micro Focus Asset Manager EOL is known for its straightforward installation and responsive customer support, providing an advantage in time-sensitive projects.

Pricing and ROI: BMC Remedy EOL involves lower upfront costs but might need additional investment for support and customization, affecting its long-term ROI. Micro Focus Asset Manager EOL demands a higher initial investment but offers an extensive feature set potentially leading to better ROI through asset management efficiencies and compliance advantages.

To learn more, read our detailed IT Asset Management Report (Updated: October 2026).

Buyer's Guide

IT Asset Management

October 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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PiyushKumar1

Machine Learning Engineer at cmc

Long-term ticket management has become straightforward and supports efficient incident handling

The best feature of BMC Remedy is that you can easily understand all the features in it as they are not complicated. When you click on new incident, all the fields are self-explanatory regarding what is required to be put in the work details node section assigned to chrome. These are all pretty easy to understand, and nothing much training is required for a person to start working on BMC Remedy.

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reviewer1700715

Software Asset Manager Lead at Boeing at a transportation company with 10,001+ employees

A stable and clever solution, but it is very complex and it needs a lot of improvements

There are a lot of things that need improvement. Software recognition, software licensing, software compliance, data inputs, reporting, and support are some of the areas. It needs a discovery tool of its own. You have to get that from other Micro Focus products, which means you have to pay more to get those products.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have saved around 90% of the time that would be required to perform tasks manually."

"Very comprehensive with different platforms especially SAP and Oracle EBS."

"Automation Anywhere has helped us with efficiency and accuracy."

"If anyone is looking for an efficient automation tool, I definitely recommend Automation Anywhere because it is very helpful, even for non-technical people."

"The ease of use of getting started is probably the big thing. They had a lot of references that we were able to check. It is a well-known player, and being able to get up and running quickly was the big thing."

"Automation Anywhere has positively impacted my organization by saving millions of dollars over the past several years since we implemented it, along with saving a lot of hours, achieving a lot of ROI, realizing a lot of value, and significantly reducing urgency and stress."

"It really does have a great dashboard. It has Bot Insight, it has MetaBots, and IQ Bots. It has so many features where it can read a file and loop."

"It frees individuals up from mundane tasks so they can concentrate on being more active and creative other things that they need to do."

More Automation Anywhere pros

"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."

"BMC Remedy Asset Management is scalable and easy to do."

"The most valuable features of BMC Remedy are its ease of use, ease of installation, and customization capabilities."

"It's a scalable product."

"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."

"I would tell potential users that this is a good and reliable solution; it's a solution that has stood the test of time, not something new that hasn't been used extensively, and many Fortune 500 companies use it, so it's definitely a good solution."

"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."

"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."

More BMC Remedy [EOL] pros

"We are constantly using this product and we are constantly improving this product."

"The most important features are the flexibility of the product and the way that we can use it to ensure software compliance within our organization."

"This product can be customized according to the needs of any company."

"It is stable and scalable."

"Actually we have now automatic and immediate control of assets usage, and we can now better manage our assets pool and get benefits through that."

Cons

"In the learning track, I was looking at the latest feature which is coming in A2019, which is very nice, because it is a web-based. So, we can do our development while sitting from anywhere. We don't need any type of installation. It's a web-based. Nowadays, everyone has the Internet."

"Automation Anywhere could use to be more stabilized."

"Sometimes I get challenges with the customer support team; when I contact them, they are sometimes busy, and I get delays in replies."

"I would rate Automation Anywhere's support a four out of ten because the support is horrible for all customers."

"Automation Anywhere is not fully compatible with browsers other than Internet Explorer while working with web extraction."

"We're in a digital world where everything's evolving. AI is coming out, so just looking at keeping moving, introducing new innovations into the product, nothing specific. The Automation Anywhere teams seem to know what the customers want."

"Support is not very satisfactory."

"Automation Anywhere can be improved in certain areas specified in the cognitive zone where the information needs better OCR Engine + Machine Learning capabilities. Also, they can improve on the System Identified region function of the IQ Bot - Our team faced a tough time in handling that as we were not able to assign variable to System Identified Region as the IQ Bot tool wasn't allowing it."

More Automation Anywhere cons

"The solution is very expensive."

"The upgrade process could be better. It would be a good improvement."

"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."

"BMC Remedy Asset Management could improve by adding intuitive dashboards."

"If a user isn't using an out-of-the-box configuration, it can get a bit complex."

"It was hard to get reports unless by contacting the developer."

"The tool is very old."

"The desktop technicians face some challenges with the solution."

More BMC Remedy [EOL] cons

"The technology used is outdated, the interface is outdated, the database is outdated, everything is outdated."

"Technical support is very frustrating because we have probably 12 or 15 years’ experience with the products."

"There are a lot of things that need improvement. Software recognition, software licensing, software compliance, data inputs, reporting, and support are some of the areas."

"The usability of this product is still out-of-date and could be improved. The interface could be improved."

Pricing and Cost Advice

"The price of Automation Anywhere is a little higher than some of the competition, such as UiPath. However, depending on the use case and other factors we are able to receive some discounts."

"I do not know the price, but I am told that it is cheaper than UiPath."

"When you compare the cost of Automation Anywhere with UiPath and Blue Prism, those others are much less. Licensing-wise, UiPath wins the deal."

"We would like them to change the license model of charging per bot."

"If you look at the capital expenditure, Automation Anywhere is number two to UiPath. But if you take a long-term view, on a scalable model of a large number of bots coming out, it slowly goes on to become the costliest tool. There is something they can do about that. The capital expenditure goes out right at the point of buying the tool. For Automation Anywhere, I would need to spend $20,000. UiPath can give me something for $6,000, while Blue Prism will come in at $300,000."

"If we talk about the automation RPA. it definitely has worked very well for us. I'm talking about giving good savings, about more than 180 FTE savings, after implementing more than 200 plus bots. It has worked well. As an organization, it has supported us very well, and also for our customers."

"I advise others that even as of right now, the setup cost and licensing cost to automate bots on Automation Anywhere is steep but it is worth the investment!"

"When I started working on it, it was difficult to obtain a trial version (barrier to entry). Now, they have a Community Edition, which may make it easy to get started."

More Automation Anywhere pricing and cost advice

"I find the pricing to be reasonable."

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

"The pricing is on the expensive side."

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."

"With the product, you can either go for a yearly or a perpetual licensing model."

"The tool is expensive."

"BMC should decrease the pricing further."

"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."

More BMC Remedy [EOL] pricing and cost advice

"From my experience, Asset Manager is expensive."

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Top Industries

By visitors reading reviews

Outsourcing Company

14%

Comms Service Provider

12%

Financial Services Firm

11%

Manufacturing Company

11%

Outsourcing Company

12%

Manufacturing Company

10%

Financial Services Firm

10%

Comms Service Provider

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	162
Midsize Enterprise	86
Large Enterprise	564

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	5
Large Enterprise	21

No data available

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very ...

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What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it ...

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What is your experience regarding pricing and costs for BMC Remedy Asset Management?

The price is reasonable. It is not easy to negotiate with BMC, but the value is reasonable.

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Comparisons

UiPath Platform vs Automation Anywhere

Compared 10% of the time

Blue Prism vs Automation Anywhere

Compared 5% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 4% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

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ServiceNow vs BMC Remedy [EOL]

Compared 8% of the time

CA Asset Portfolio Management vs BMC Remedy [EOL]

Compared 8% of the time

IFS Cloud Platform vs BMC Remedy [EOL]

Compared 7% of the time

Freshservice vs BMC Remedy [EOL]

Compared 7% of the time

BMC Helix Discovery vs BMC Remedy [EOL]

Compared 6% of the time

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ServiceNow vs Micro Focus Asset Manager [EOL]

Compared 24% of the time

Symantec Asset Management Suite vs Micro Focus Asset Manager [EOL]

Compared 15% of the time

CA Asset Portfolio Management vs Micro Focus Asset Manager [EOL]

Compared 13% of the time

Freshservice vs Micro Focus Asset Manager [EOL]

Compared 11% of the time

BMC Helix Discovery vs Micro Focus Asset Manager [EOL]

Compared 9% of the time

More Micro Focus Asset Manager [EOL] Competitors

Product Reports

Buyer's Guide

Automation Anywhere

October 2026

Download Automation Anywhere product report

Buyer's Guide

BMC Remedy [EOL]

October 2026

Download BMC Remedy [EOL] product report

Buyer's Guide

IT Asset Management

October 2026

Download Micro Focus Asset Manager [EOL] product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

Remedy Asset Management

Asset Manager, HPE Asset Manager

Interactive Demo

Automation Anywhere

Demo not available

BMC

Demo not available

OpenText

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?

Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
Intuitive Interface: User-friendly design with customizable options enhances usage.
Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
Incident and Change Management: Supports ITIL processes for efficient handling of service requests.

What benefits and ROI should users consider in reviews?

Operational Efficiency: Enhanced automation reduces manual tasks.
Customizability: Adapts to complex environments for specific needs.
Scalability: Maintains performance in large, complex settings.
Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC

HPE Asset Manager automates best practices across the asset management lifecycle and integrates processes into IT Infrastructure Library (ITIL) service support workflows including incident, problem, and change management to improve service quality and business outcomes.

OpenText

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Scripps Networks

Finansbank, MTS India, Sprint

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