BMC Remedy [EOL] vs Micro Focus Asset Manager [EOL] comparison

BMC and OpenText are both solutions in the IT Asset Management category. Additionally, 91% of BMC users are willing to recommend the solution, compared to 75% of OpenText users who would recommend it.

BMC Remedy [EOL]

Read 35 BMC Remedy [EOL] reviews

91% willing to recommend

Micro Focus Asset Manager [...

Read 4 Micro Focus Asset Manager [EOL] reviews

75% willing to recommend

BMC Remedy [EOL]

Micro Focus Asset Manager [...

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

BMC Remedy EOL and Micro Focus Asset Manager EOL serve complementary roles in IT management. Each caters to different aspects of asset and incident management, with Micro Focus Asset Manager EOL perceived as having a more robust feature set.

Features: BMC Remedy EOL is known for incident tracking, request management systems, and dashboards useful for CIOs. It provides smart reporting functionalities and automation features. Micro Focus Asset Manager EOL offers extensive asset lifecycle management, software licensing compliance, and comprehensive asset tracking capabilities, ideal for complex management needs.

Room for Improvement: BMC Remedy EOL requires significant manual configuration and customization, which can be time-consuming. It could benefit from seamless integration of modules similar to other solutions. Furthermore, the interface could be more intuitive for end-users. Micro Focus Asset Manager EOL, while robust, may improve by offering more intuitive customization options, streamlined navigation, and enhanced reporting features.

Ease of Deployment and Customer Service: BMC Remedy EOL often requires extensive setup time and specialized knowledge. However, its technical support is excellent. Micro Focus Asset Manager EOL is known for its straightforward installation and responsive customer support, providing an advantage in time-sensitive projects.

Pricing and ROI: BMC Remedy EOL involves lower upfront costs but might need additional investment for support and customization, affecting its long-term ROI. Micro Focus Asset Manager EOL demands a higher initial investment but offers an extensive feature set potentially leading to better ROI through asset management efficiencies and compliance advantages.

To learn more, read our detailed IT Asset Management Report (Updated: December 2025).

Buyer's Guide

IT Asset Management

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy [EOL]

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Micro Focus Asset Manager [...

Average Rating

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

Américo Silva

System Administrator at Porto Editora

Digital platform provides stable and valuable support for technical staff

The digital place is very interesting for users, and Smart IT is a very good platform for our technical staff. BMC Remedy is very stable and operational, with users being highly accustomed to using it. It is very stable and scalable, making it a valuable tool for our support team.

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reviewer1700715

Software Asset Manager Lead at Boeing at a transportation company with 10,001+ employees

A stable and clever solution, but it is very complex and it needs a lot of improvements

There are a lot of things that need improvement. Software recognition, software licensing, software compliance, data inputs, reporting, and support are some of the areas. It needs a discovery tool of its own. You have to get that from other Micro Focus products, which means you have to pay more to get those products.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool's automation features are fully capable, especially for IT automation. The asset management capabilities meet expectations."

"The most valuable features of BMC Remedy are its ease of use, ease of installation, and customization capabilities."

"The discovery feature of BMC Remedy has been very valuable."

"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."

"It has some good features for tracking. They also have a cloud and a mobile access feature."

"If BMC Remedy could integrate everything together in one solution, rather than integrating with third-party solutions, and make the experience smooth, it would be perfect."

"The solution's technical support is good."

"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."

More BMC Remedy [EOL] pros

"We have now automatic and immediate control of assets usage, and we can now better manage our assets pool and get benefits through that."

"This product can be customized according to the needs of any company."

"It is stable and scalable."

Cons

"Maybe the network automation aspects need improvement."

"The solution is very expensive."

"The initial setup of BMC Remedy Asset Management was complex."

"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."

"The tool can be expensive for mid-market businesses, making it an area that can be considered for improvement by BMC Remedy."

"Could be more user friendly for admins to manage."

"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."

"Continuous improvement is recommended."

More BMC Remedy [EOL] cons

"There are a lot of things that need improvement. Software recognition, software licensing, software compliance, data inputs, reporting, and support are some of the areas."

"The technology used is outdated, the interface is outdated, the database is outdated, everything is outdated."

"The usability of this product is still out-of-date and could be improved. The interface could be improved."

Pricing and Cost Advice

"The pricing is on the expensive side."

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."

"The tool is expensive."

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."

"I find the pricing to be reasonable."

"With the product, you can either go for a yearly or a perpetual licensing model."

"BMC Remedy is worth its price."

More BMC Remedy [EOL] pricing and cost advice

"From my experience, Asset Manager is expensive."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

11%

Manufacturing Company

10%

Government

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	6
Large Enterprise	19

No data available

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...

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What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.

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What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

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Comparisons

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SymphonyAI IT Service Management vs BMC Remedy [EOL]

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CA Asset Portfolio Management vs BMC Remedy [EOL]

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BMC Helix Discovery vs Micro Focus Asset Manager [EOL]

Compared 100% of the time

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Product Reports

Buyer's Guide

BMC Remedy [EOL]

January 2026

Download BMC Remedy [EOL] product report

Buyer's Guide

IT Asset Management

December 2025

Download Micro Focus Asset Manager [EOL] product report

Also Known As

Remedy Asset Management

Asset Manager, HPE Asset Manager

Overview

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?

Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
Intuitive Interface: User-friendly design with customizable options enhances usage.
Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
Incident and Change Management: Supports ITIL processes for efficient handling of service requests.

What benefits and ROI should users consider in reviews?

Operational Efficiency: Enhanced automation reduces manual tasks.
Customizability: Adapts to complex environments for specific needs.
Scalability: Maintains performance in large, complex settings.
Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC

HPE Asset Manager automates best practices across the asset management lifecycle and integrates processes into IT Infrastructure Library (ITIL) service support workflows including incident, problem, and change management to improve service quality and business outcomes.

OpenText

Sample Customers

Scripps Networks

Finansbank, MTS India, Sprint

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