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BMC Helix Operations Management with AIOps vs LastPass Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Helix Operations Manage...
Ranking in AIOps
14th
Average Rating
9.6
Reviews Sentiment
9.7
Number of Reviews
2
Ranking in other categories
No ranking in other categories
LastPass Business
Ranking in AIOps
30th
Average Rating
7.4
Reviews Sentiment
6.3
Number of Reviews
12
Ranking in other categories
Single Sign-On (SSO) (22nd), Enterprise Password Managers (17th)
 

Mindshare comparison

As of August 2025, in the AIOps category, the mindshare of BMC Helix Operations Management with AIOps is 1.6%, up from 0.1% compared to the previous year. The mindshare of LastPass Business is 0.3%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AIOps
 

Featured Reviews

Rafael  Pinto Ferreira - PeerSpot reviewer
Impressive automation capabilities, predicts problems, and even find unseen vulnerabilities across your infrastructure
The biggest challenge is ensuring the customer has sufficient ITSM maturity to get the most out of the solution. BMC Helix is very sophisticated, and some clients lack that internal process maturity. There's sometimes a gap between the solution's capabilities and the client's readiness. We have to bridge that gap, bringing the customer up to the level where they can fully use all the features and benefits. Otherwise, they're investing in a powerful tool they don't fully utilize. It's crucial for vendors like us to assess client maturity before the project starts. We need to do the consulting work to show them the solution's potential and help them evaluate if it truly makes sense. Sometimes, the client might not be ready for the way BMC does things, for that level of automation and AI. BMC's automation is like nothing I've seen. You can even deflect 30% of IT service desk tickets with an intelligent chatbot – that's a number from BMC. Imagine the reduction in human agents! It's a robot doing the work, but in a way that feels human... that's the impressive part. You can integrate with WhatsApp, Teams, etc. It's game-changing.
MK
Straightforward to set up, good support, intuitive to use, and offers good value for the cost
The most valuable feature is being able to use a single master password to access all of your other passwords. One feature that is really important to us is the ability to create secure notes. In our scenario, these are notes such as how to get some of our devices on the network. They are processes and procedures that we don't want anybody else to see, especially within the IT department. It's a small department and we have very many processes that we use, but not on a daily basis, so we aren't going to remember them. By using LastPass and secure notes, we can go back to those notes in a secure fashion and remind ourselves how to do certain things. For instance, how to create a test database for accounting, which is something that we do once a year. We don't want that to be out in a non-secure fashion, where somebody in the public can see it.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"BMC Helix Operations Management with AIOps' predictive analytics positively impacted proactive problem-solving capabilities. It has been the most interesting part of the solution! It provides detailed analytics that gives you a deep understanding of your infrastructure and recurring issues/problems. It really predicts the problems."
"BMC Helix Operations Management with AIOps deserves a ten out of ten."
"Until now, I haven't found anything like the dashboard. It gives you a security score. I find that to be really great. The Sharing Center is really great as well. And the Security Challenge is really great too."
"The initial setup for this process is straightforward and extremely easy. It just works."
"It's always hard to put a value on return on investment. You avoid one breach and it's paid for a million times over. We got a penetration test company internally, just to see how secure our network is, and there happened to be one bit of software that had been overlooked by an external company that managed it. It hadn't been upgraded so that managed to get them into the network. They would've been able to access through the test thing a file that we had previously. If that was a real-life scenario they would have been able to get into our network and get full access to our organization's passwords. If they did get in, they would have gotten access to the cloud. The ROI we see is that we are completely secured compared to what we had previously where there was a vulnerability."
"This product helps keep us secure."
"One feature that is really important to us is the ability to create secure notes."
"The stability has been rock solid. A couple of years ago, they were breached. However, if you had two-factor authentication enabled, it didn't affect you. We did, so it has been good."
"The shared folders is an important feature. It's the primary feature we use. Also, the ability for LastPass to autofill and hide the passwords, so we don't have to keep changing passwords every time a person leaves, is valuable."
"Off-boarding of people is easy without changing shared account passwords."
 

Cons

"The biggest challenge is ensuring the customer has sufficient ITSM maturity to get the most out of the solution. BMC Helix is very sophisticated, and some clients lack that internal process maturity."
"I would like to be able to reduce the log out time of the session."
"The biggest thing is there is no good way to have LastPass rotate passwords without human intervention. Right now, we have to go into each folder, then rotate and manually update each password. It can be done it by loading a bunch of passwords into a spreadsheet, but this makes the whole process insecure because then the passwords have been noted into a spreadsheet which have to be upload. We have to go into 40 to 50 applications and manually update passwords, because we don't view their solution of writing a bunch of passwords on a spreadsheet, then uploading them as a secure solution. This should be done internally within LastPass."
"One thing I wish LastPass had is an integration with Active Directory, not for synchronizing users but to actually manage, in some way, privileged accounts by replacing the password of LastPass itself."
"Our biggest issue over the years was around the stability of the LDAP sync to AD."
"I also don't like the add-in for Internet Explorer and Google Chrome, because when you do the add-in, you can actually save that to your credentials in your IE, and the problem is, if I left my screen open, or any of the IT people leave their screen open someone could come up and access all their credentials in LastPass without having to put a password in within your own network. I don't like that functionality. We've banned that from any of our staff adding that as an add-in because we see that as a security risk."
"I struggle a little bit with the mobile app. As a browser extension, it works really well, and we are able to get to what we need to. However, on the phone, it's not quite as easy to navigate."
"The management through the plugin is poor. It consumes tons of client resources especially as an administrator."
"Its user interface should be better, and there should probably be more information about scalability."
 

Pricing and Cost Advice

"BMC solution is cheaper than ServiceNow, its main competitor. So, I'd rate the pricing a seven out of ten, with ten being expensive."
"The subscription model is rated at a fair price."
"LastPass was cheap as chips. It was very cheap, hence one of the reasons we went with it. If you're a small organization and you're after something that'll do 90% of your requirements, it's very good. Licensing and all that was really cheap and simple to understand."
"If you import from sources like XML, keepass, CSV files be sure to clean the import files, this reduces the adjustments in the slow tool itself."
"The pricing and licensing are okay. Basically, at the last contract negotiation, they attempted to jack the rate up and we just said, "No." We still did negotiations with them, but they bumped everything up quite a bit."
"I was not terribly alarmed with the pricing, and am pleased with the fact that a home license is included with each business license."
"I have been involved with many password managers. Passportal, Secret Server, CyberArk, and BeyondTrust. I chose LastPass for our organization because of the pricing. The organization didn't want to implement something really expensive. LastPass, for what it's offering, for the price that it's offering the service, is unbeatable."
"You do not have to purchase licenses for your entire organization. You can scale as adoption grows."
"In terms of pricing, my feeling is that they are all roughly the same. LastPass is in line with its competitors, plus or minute a dollar or two per month."
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Top Industries

By visitors reading reviews
Healthcare Company
15%
Computer Software Company
13%
Non Tech Company
9%
Retailer
8%
Computer Software Company
12%
Manufacturing Company
9%
University
9%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about BMC Helix Operations Management with AIOps?
BMC Helix Operations Management with AIOps' predictive analytics positively impacted proactive problem-solving capabilities. It has been the most interesting part of the solution! It provides detai...
What is your experience regarding pricing and costs for BMC Helix Operations Management with AIOps?
The pricing is on the higher end due to the extensive features and delivery quality. However, it is worth the investment.
What needs improvement with BMC Helix Operations Management with AIOps?
From my perspective as a customer, especially from tool administration, what would be beneficial is having end-to-end visibility all on a single page. This is challenging to achieve with any tool, ...
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Also Known As

No data available
LastPass Enterprise, Lastpasss Teams
 

Overview

 

Sample Customers

Information Not Available
Deakin University, Duke University, Code.org, Influitive, PeopleKeys, SMA Technologies, Skynamo
Find out what your peers are saying about BMC Helix Operations Management with AIOps vs. LastPass Business and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.