BMC Helix ITSM is ranked 5th in IT Service Management (ITSM) with 16 reviews while SolarWinds Service Desk is ranked 38th in IT Service Management (ITSM). BMC Helix ITSM is rated 7.6, while SolarWinds Service Desk is rated 0.0. The top reviewer of BMC Helix ITSM writes "Lacking report functionality, complex to operate, but useful interactive activity logs". On the other hand, BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, IBM Maximo and Zendesk Guide, whereas SolarWinds Service Desk is most compared with .
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