Serviceaide ChangeGear and BMC FootPrints Service Core are competing in the IT service management solutions category. BMC FootPrints Service Core seems to have the upper hand due to its extensive feature set, whereas Serviceaide ChangeGear is favored for its pricing and support.
Features: Serviceaide ChangeGear provides robust workflow automation, effective integration capabilities, and strong change management functionalities. BMC FootPrints Service Core offers extensive customization options, comprehensive asset management, and advanced reporting features.
Room for Improvement: Serviceaide ChangeGear could improve its asset management capabilities, enhance usability for beginners, and expand its reporting features. BMC FootPrints Service Core may benefit from simplifying its user interface, reducing deployment complexity, and optimizing integration settings.
Ease of Deployment and Customer Service: Serviceaide ChangeGear offers a straightforward deployment with responsive customer support, making it easier for quick setup. BMC FootPrints Service Core may require more initial deployment effort due to its comprehensive features, yet its support services help ensure effective long-term implementation.
Pricing and ROI: Serviceaide ChangeGear is recognized for its competitive pricing model, with lower upfront costs leading to a substantial ROI, appealing to cost-conscious organizations. BMC FootPrints Service Core requires a higher initial investment justified by a broader feature set, offering long-term cost benefits for organizations needing comprehensive service management.
| Product | Market Share (%) |
|---|---|
| BMC FootPrints Service Core | 1.3% |
| Serviceaide ChangeGear | 1.1% |
| Other | 97.6% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 1 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 1 |
| Large Enterprise | 11 |
FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.
ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution.
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