We performed a comparison between BMC FootPrints Service Core and Serviceaide ChangeGear based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."Having a one stop shop for linked assets and tickets has improved end user adoption and led to a reduction in phone/email tickets."
"Ability to auto-generate email messages, process email messages, and approvals."
"I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions."
"This product solidly handles incident management, problem management, and change management."
"The discovery feature is very flexible."
"It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution."
"Technical support is good."
"Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"It would be nice if they added the ability to go directly to a form via a deep link URL."
"The mobile version of this product does not support asset management."
"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."
"The pricing could be a little lower and the product should cover more iTel versions."
"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."
"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."
"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."
"The workflow should be made to be more user-friendly. It should also have more granular scalability."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
Earn 20 points
BMC FootPrints Service Core is ranked 26th in Help Desk Software with 10 reviews while Serviceaide ChangeGear is ranked 31st in Help Desk Software. BMC FootPrints Service Core is rated 8.2, while Serviceaide ChangeGear is rated 7.6. The top reviewer of BMC FootPrints Service Core writes "Scalability is customizable but it is somewhat limited in terms of how granular it can be". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". BMC FootPrints Service Core is most compared with , whereas Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk.
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