BMC FootPrints Service Core vs Serviceaide ChangeGear comparison

BMC and Serviceaide are both solutions in the IT Service Management (ITSM) category. BMC is ranked #30, while Serviceaide is ranked #32. BMC holds a 0.7% mindshare in ISM, compared to Serviceaide’s 0.3% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 85% of Serviceaide users who would recommend it.

BMC FootPrints Service Core

Read 10 BMC FootPrints Service Core reviews

216 Views
108 Comparison Views

90% willing to recommend

Serviceaide ChangeGear

Read 14 Serviceaide ChangeGear reviews

171 Views
104 Comparison Views

85% willing to recommend

BMC FootPrints Service Core

Serviceaide ChangeGear

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Nov 3, 2024

Serviceaide ChangeGear and BMC FootPrints Service Core are competing in the IT service management solutions category. BMC FootPrints Service Core seems to have the upper hand due to its extensive feature set, whereas Serviceaide ChangeGear is favored for its pricing and support.

Features: Serviceaide ChangeGear provides robust workflow automation, effective integration capabilities, and strong change management functionalities. BMC FootPrints Service Core offers extensive customization options, comprehensive asset management, and advanced reporting features.

Room for Improvement: Serviceaide ChangeGear could improve its asset management capabilities, enhance usability for beginners, and expand its reporting features. BMC FootPrints Service Core may benefit from simplifying its user interface, reducing deployment complexity, and optimizing integration settings.

Ease of Deployment and Customer Service: Serviceaide ChangeGear offers a straightforward deployment with responsive customer support, making it easier for quick setup. BMC FootPrints Service Core may require more initial deployment effort due to its comprehensive features, yet its support services help ensure effective long-term implementation.

Pricing and ROI: Serviceaide ChangeGear is recognized for its competitive pricing model, with lower upfront costs leading to a substantial ROI, appealing to cost-conscious organizations. BMC FootPrints Service Core requires a higher initial investment justified by a broader feature set, offering long-term cost benefits for organizations needing comprehensive service management.

To learn more, read our detailed BMC FootPrints Service Core vs. Serviceaide ChangeGear Report (Updated: April 2025).

Buyer's Guide

BMC FootPrints Service Core vs. Serviceaide ChangeGear

April 2025

Download the complete report

Helped 850,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC FootPrints Service Core

Ranking in Help Desk Software

28th

Ranking in IT Service Management (ITSM)

30th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Serviceaide ChangeGear

Ranking in Help Desk Software

29th

Ranking in IT Service Management (ITSM)

32nd

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the IT Service Management (ITSM) category, the mindshare of BMC FootPrints Service Core is 0.7%, up from 0.2% compared to the previous year. The mindshare of Serviceaide ChangeGear is 0.3%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Carrie Wu

Sr. Systems Analyst at Vancouver Fraser Port Authority

Supports the convergence of ticket management, IT, and customer services

I would give this product a rating of 8 out of 10 because it's a good system and it meets most of our requirements. It still has a lot of space to improve because the service desk function is changing all the time. This solution has to continually be innovative. It should also generate more user-friendly reports utilizing a collaborative framework. Additionally, I would tell anyone looking at similar solutions to first figure out their most important requirements. Then compare their requirements with the function of the ITMS to ensure compatibility. While at the same time they should look ahead at future requirements such as the cloud configuration, along with other vendor capabilities before making a decision.

Read full review

it_user347802

Sr. Knowledge Management at a financial services firm with 1,001-5,000 employees

It's provided self-service and automation, notifications, and reporting, although adding group names is a complicated process.

It’s always the little things. There used to be a spell-check function that allowed us to add technical terms, but it no longer exists, and I’d like to have that back. Also, adding group names is a complicated process that involves adding analyst names, and analysts change all the time, so it's nearly impossible to consistently add group names.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is stable and its technical support is good and quick."

"Having a one stop shop for linked assets and tickets has improved end user adoption and led to a reduction in phone/email tickets."

"We have found the reports and the lockdown on a ticket valuable, so only one person can update issues."

"Technical support is good."

"Ability to auto-generate email messages, process email messages, and approvals."

"We can track issues easier and run reports on issues to see if there are patterns."

"The discovery feature is very flexible."

"It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution."

More BMC FootPrints Service Core pros

"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."

Cons

"The pricing could be a little lower and the product should cover more iTel versions."

"The workflow should be made to be more user-friendly. It should also have more granular scalability."

"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."

"It would be nice if they added the ability to go directly to a form via a deep link URL."

"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."

"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."

"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."

"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."

More BMC FootPrints Service Core cons

"The solution needs to improve its reporting features. The user interface needs a lot of improvements."

Pricing and Cost Advice

"The licensing for FootPrints is a perpetual license with an annual support fee."

"Our costs are well over $250,000."

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."

"This solution has good pricing."

Information not available

See which vendors are best for you

Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.

See recommendations

850,028 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

16%

Government

16%

Educational Organization

12%

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Comparisons

Rezolve AI Platform vs BMC FootPrints Service Core

Compared 53% of the time

ServiceNow vs BMC FootPrints Service Core

Compared 47% of the time

More BMC FootPrints Service Core Competitors

ServiceNow vs Serviceaide ChangeGear

Compared 100% of the time

More Serviceaide ChangeGear Competitors

Product Reports

Buyer's Guide

IT Service Management (ITSM)

April 2025

Download BMC FootPrints Service Core product report

Buyer's Guide

IT Service Management (ITSM)

April 2025

Download Serviceaide ChangeGear product report

Also Known As

FootPrints Service Core

Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear

Overview

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

BMC

ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution.

Serviceaide

Sample Customers

Cast & Crew

Oakwood Systems Group

Buyer's Guide

BMC FootPrints Service Core vs. Serviceaide ChangeGear

April 2025

Free Report: BMC FootPrints Service Core vs. Serviceaide ChangeGear

Find out what your peers are saying about BMC FootPrints Service Core vs. Serviceaide ChangeGear and other solutions. Updated: April 2025.

DOWNLOAD NOW

850,028 professionals have used our research since 2012.

See our BMC FootPrints Service Core vs. Serviceaide ChangeGear report.

See our list of best IT Service Management (ITSM) vendors and best Help Desk Software vendors.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.