BMC FootPrints Service Core and OpenText Service Management (SMAX) are competing products in the IT service management space due to their comprehensive capabilities. Based on data comparisons, BMC FootPrints Service Core leads with competitive pricing and robust support, while OpenText SMAX excels due to its extensive features, making it perceived as a superior choice despite its cost.
Features: BMC FootPrints Service Core offers customizable workflows, seamless integration with third-party applications, and the ability to create custom home views for different teams. OpenText SMAX provides AI-driven automation, sophisticated configuration capabilities, and virtual chatbots that interact with end users.
Room for Improvement: BMC FootPrints Service Core could improve its reporting tools, enhance its lockdown on ticket capabilities, and refine its email processing features. OpenText SMAX has room to improve in deployment complexity, requires better integration support, and could benefit from enhanced documentation for easier user understanding.
Ease of Deployment and Customer Service: BMC FootPrints Service Core is noted for straightforward, faster deployment with dedicated customer support throughout implementation. OpenText SMAX has a complex deployment process requiring more expertise but provides extensive resources and documentation.
Pricing and ROI: BMC FootPrints Service Core has lower initial setup costs and promises faster ROI with cost-effective solutions. OpenText SMAX has higher upfront costs justified by its long-term strategic benefits and operational efficiencies.
Product | Market Share (%) |
---|---|
OpenText Service Management (SMAX) | 2.4% |
BMC FootPrints Service Core | 1.2% |
Other | 96.4% |
Company Size | Count |
---|---|
Small Business | 4 |
Midsize Enterprise | 1 |
Large Enterprise | 5 |
Company Size | Count |
---|---|
Small Business | 3 |
Midsize Enterprise | 1 |
Large Enterprise | 3 |
FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.
OpenText Service Management Automation X delivers efficient service management automation with user-friendly configurability across IT, IoT, HR, and finance sectors. It enhances business processes through integrated incident management and natural language processing with virtual chatbots.
OpenText SMAX blends user-friendly design with broad language support and robust storage. It enables organizations to deploy in both on-premise and cloud environments using Kubernetes. SMAX excels in business process improvement, incident management, and uses intelligent agents for autonomous alerts and issue resolution. However, it requires enhancements in integration capabilities and documentation, third-party product connectivity, and contract management. Users face challenges with process automation and search functionality, demanding greater customization and flexibility.
What are the key features of OpenText SMAX?Banks and telecom companies primarily employ OpenText SMAX for service management automation, leveraging its ESM and ITSM capabilities. Deployed on-premise and via cloud, organizations in regions such as Saudi Arabia focus on integrations and upgrades, using SMAX as an end-user portal for incident management.
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