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Blink Ops vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Torq
Sponsored
Ranking in Security Orchestration Automation and Response (SOAR)
4th
Average Rating
8.6
Reviews Sentiment
6.4
Number of Reviews
8
Ranking in other categories
AI-SOC (2nd), AI-Powered Security Automation (2nd)
Blink Ops
Ranking in Security Orchestration Automation and Response (SOAR)
20th
Average Rating
7.6
Reviews Sentiment
4.4
Number of Reviews
2
Ranking in other categories
AI-SOC (9th), AI-Powered Security Automation (4th)
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
9th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Risk-Based Vulnerability Management (11th)
 

Mindshare comparison

As of May 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 3.7%, down from 5.4% compared to the previous year. The mindshare of Blink Ops is 1.4%, up from 1.0% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.6%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Mindshare Distribution
ProductMindshare (%)
Torq3.7%
ServiceNow Security Operations3.6%
Blink Ops1.4%
Other91.3%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

Nimrod Vardi - PeerSpot reviewer
Global IT Director at OpenWeb
Automation workflows have transformed our IT, enabling secure just-in-time access control
We work with them quite often, so we have a direct line regarding areas in Torq that have room for improvement. If we have a feature request, we can request it. I do not have anything in mind at the moment. We were a design partner for a short while, so we feel that they listen and that users of the system have an impact on the way the system is designed for the better. They have a new community, which is something that I personally suggested years ago. There are many people like me in different places and they might have already built the workflow that I need. Having the option to share workflows or to jump on a thread and say I have this need, did anyone ever build a workflow for it, is amazing. Someone would jump in and say yes, sure, here, take this workflow. I think this is an amazing thing and I really hope that the community will come alive because I think this is really powerful. This is something that I already suggested and it did happen eventually, and I am quite happy with it. I do not have any specific feature in mind that I have a need for at the moment.
AH
CEO at cybovate
Workflow automation has transformed SOC decisions and now manages security workload effectively
At the moment, I have no idea what an improvement can be because my feeling is Blink Ops can be deployed on-site in a hybrid mode or in the cloud. Hybrid mode means more or less the cloud environment running within the cloud. In Switzerland, I have seen quite a few clients where discussions happened and they said they do not want to go to cloud and want to run it on-premises. But the solution is just too big to run on-premises. Having a smaller version on-premises would be helpful, but my feeling is that is hard to achieve because the solution is just too big and too diverse to run on-premises. The other thing is also the support model. Support models normally work if platforms are accessible from outside, but if I need to go within the company and do some modifications on the platform within the company, it is normally just time-consuming. This limits some of the use cases in some clients if they say, okay, we are a nuclear power plant and we do not want anyone coming from outside. At the moment, nothing else comes to my mind because I would say Blink Ops is a comprehensive platform and sometimes I feel people are overwhelmed. Maybe one thing I have had twice now, and I am not sure if this would be a Blink Ops topic or also one of the competitors. On CRM platforms, if someone changes from one CRM platform to the other CRM platform, there are always converters. From one music platform to the other music platform, there are converters. I think that is quite often missing. People struggle and said they had an automation platform or quite often they have seven or several automation platforms and say they want to reduce to, for example, two different platforms and want to get rid of the other ones. But then sometimes it is quite often a redevelopment, especially if it was a no-coding platform and everything is in code. Then normally it requires a huge transformation project. I think really helping the clients understand what the other platform does and then maybe on this level, just having the wizard would be fine. But my feeling is that migrating from one platform to the other is quite difficult.
SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Any request that comes in, regardless of how complex it is, I can accomplish it with Torq."
"What I appreciate most about Torq is that it is an essential part of our system."
"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."
"If I review about 100 vendors that I might work with, Torq is definitely in the top five that gave me personally investment back, just because every bit of effort I put into Torq eventually became a workflow that gave it back to me."
"Once I started to use the system and I saw the potential, it changed all of our work in IT."
"Torq's unified platform approach to AI, SOAR, automation, and case management is superior compared to my experience managing multiple point solutions."
"Since we started working with Torq, I am handling much fewer alerts, it is becoming really easy for me to handle an alert, I have all the information that I need, I do not need to connect to different vendors to receive this information, and the main thing I got from Torq is time, which now helps me to build another automated system and learn."
"Torq has helped a lot regarding SOC analyst efficiency."
"I would say Blink Ops has probably the best technical support of all my vendors."
"I really appreciate the accuracy of prompt engineering and the GUI that Blink offers, as it allows us to evaluate before testing exactly how the workflow will look."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"When things are set up correctly it goes really smooth, however, it's getting there that takes time."
"These features are very seamless, and the workspace along with the unified view of the entire application is something that is very impressive."
"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
"The most valuable features are service management and case management, and ServiceNow Security Operations also takes care of problem management as well as GRC, governance, risk, and compliance, enabling it to provide risk assessment."
"ServiceNow Security Operations has helped me in getting more precise results."
"It streamlines processes; it collects data, takes that data and turns it into information, and allows you to manage through dashboards and work lists, improving every facet of the overall process."
 

Cons

"The initial deployment of Torq was not easy."
"We have MCP that we are working with our cloud security platform, and we wanted to connect this MCP to the case management."
"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."
"Regarding the pricing of Torq, I would say it is expensive."
"The initial deployment of Torq was not easy."
"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."
"Additionally, the documentation for Torq is not very clear. Most of the information is presented in videos, which are not ideal for reading; there are mostly paragraphs and other text-based content."
"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."
"At the moment, nothing else comes to my mind because I would say Blink Ops is a comprehensive platform and sometimes I feel people are overwhelmed."
"The current LLM in Blink is quite accurate, but it still requires a lot of optimization because after a few prompts, it starts creating random responses, which sometimes is problematic."
"Report generation within ServiceNow can take some time."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"The threat intelligence module needs a better dashboard."
"It doesn't interact with things very well."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"We'd like customization to be easier in terms of the UI and using the dashboards."
 

Pricing and Cost Advice

Information not available
Information not available
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"This product is a good value for the money."
"The product is more expensive than other solutions."
"It is an expensive product."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Comms Service Provider
10%
Construction Company
10%
Manufacturing Company
9%
Manufacturing Company
18%
Financial Services Firm
10%
Insurance Company
8%
Comms Service Provider
8%
Financial Services Firm
16%
Manufacturing Company
13%
Computer Software Company
6%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise3
Large Enterprise4
No data available
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
 

Questions from the Community

What needs improvement with Torq?
This is exactly what we discussed two days ago with the Torq team. We told them where we want to see improvements. Fo...
What is your primary use case for Torq?
I use Torq as my case management and alert system. Working as a SOC analyst, the first thing I do every morning is ge...
What advice do you have for others considering Torq?
I would definitely recommend Torq. I have no doubt, really. When we looked for another vendor, Torq really answered a...
What needs improvement with Blink Ops?
At the moment, I have no idea what an improvement can be because my feeling is Blink Ops can be deployed on-site in a...
What is your primary use case for Blink Ops?
I have several use cases rather than a single one. When we start engagements, it is often for the SOC team on the SOA...
What advice do you have for others considering Blink Ops?
I would say also on automation, there is a need to have the least privilege or a zero trust approach because the agen...
What needs improvement with ServiceNow Security Operations?
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyon...
What advice do you have for others considering ServiceNow Security Operations?
ServiceNow Security Operations integrates very easily with third-party security tools. I am involved mostly with Serv...
 

Overview

 

Sample Customers

Information Not Available
Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Blink Ops vs. ServiceNow Security Operations and other solutions. Updated: April 2026.
893,311 professionals have used our research since 2012.