BlackBerry Cylance Cybersecurity vs Symantec Endpoint Security Enterprise comparison

BlackBerry and Broadcom are both solutions in the Endpoint Protection Platform (EPP) category. BlackBerry is ranked #32 with an average rating of 8.1, while Broadcom is ranked #23 with an average rating of 8.3. BlackBerry holds a 1.0% mindshare in EPP, compared to Broadcom’s 0.5% mindshare. Additionally, 85% of BlackBerry users are willing to recommend the solution, compared to 89% of Broadcom users who would recommend it.

BlackBerry Cylance Cybersec...

Read 44 BlackBerry Cylance Cybersecurity reviews

3,049 Views
2,744 Comparison Views

85% willing to recommend

Symantec Endpoint Security ...

Read 30 Symantec Endpoint Security Enterprise reviews

997 Views
987 Comparison Views

89% willing to recommend

BlackBerry Cylance Cybersec...

Symantec Endpoint Security ...

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 27, 2025

BlackBerry Cylance Cybersecurity and Symantec Endpoint Security Enterprise compete in the cybersecurity solutions market. BlackBerry Cylance appears to have the upper hand with its AI-driven capabilities and user-friendly dashboard.

Features: BlackBerry Cylance Cybersecurity includes advanced malware analysis, effective zero-day threat protection through AI and machine learning, and robust script blocking. It operates efficiently with minimal system resource usage and does not require constant updates, ensuring seamless endpoint protection. Symantec Endpoint Security Enterprise offers comprehensive antivirus protection with integrated machine learning, strong firewall management, and proactive threat protection. Its vulnerability and intrusion prevention systems are particularly valuable features.

Room for Improvement: BlackBerry Cylance requires better quarantined file analysis and reduction of false positives. Users also seek improved management console functionality, enhanced alerts, and better integration with platforms like HMIS. Symantec customers desire improvements in firewall features, more intuitive threat detection notifications, and a better user interface. The product would benefit from integrated endpoint detection and response, and there are pricing and scalability concerns, particularly for smaller organizations.

Ease of Deployment and Customer Service: BlackBerry Cylance is deployed in cloud, on-premises, and hybrid environments, with varied feedback on technical support, which ranges from excellent to needing improvement in responsiveness. However, its deployment is praised for being low-maintenance. Symantec offers similar deployment options, with users expressing satisfaction with support and high ratings for customer service, though some indicate a need for quicker, more personalized client communication.

Pricing and ROI: BlackBerry Cylance Cybersecurity is noted for competitive pricing at around $5 per user per month or $60 annually, with significant ROI through reduced labor hours and strong endpoint protection. However, concerns about false positives and pricing adjustments exist. Symantec offers varied licensing options with reasonable costs but sees some concerns over enterprise upgrade pricing. Its ROI is substantial, enhancing security and reducing labor hours, despite some competitive cost concerns compared to other solutions.

To learn more, read our detailed BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security Enterprise Report (Updated: July 2025).

Buyer's Guide

BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security Enterprise

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BlackBerry Cylance Cybersec...

Ranking in Endpoint Protection Platform (EPP)

32nd

Average Rating

8.0

Reviews Sentiment

4.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Symantec Endpoint Security ...

Ranking in Endpoint Protection Platform (EPP)

23rd

Average Rating

8.0

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.0%, down from 1.4% compared to the previous year. The mindshare of Symantec Endpoint Security Enterprise is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Endpoint Protection Platform (EPP)

Featured Reviews

Sooraj Makkancherrry

Security Operations Manager at Philips

Doesn't have daily updates, which is important for healthcare IT

I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.

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Intekhab Ahmad.

Senior System and cyber security administration at Tankeenhr

A product that offers good threat detection capabilities to its users

The product has improved my company through its area of threat detection. The other applications use the same engine as Symantec Endpoint Security Enterprise. Symantec Endpoint Security Enterprise does not have a set of 100 percent useful things in the tool. Sometimes, a user may know that a file system does not contain any viruses, but it is labeled as a virus by Symantec Endpoint Security Enterprise, making it an issue for users. The aforementioned problem prompts me to contact the product support team via email so that my company can get some help dealing with such problems. I would say that my experience with deploying the product across multiple devices in my company is not tough and can be easy, especially if you have domain environments. The feature of the product that is the most effective for threat prevention stems from the fact that the tool provides updates. The main problem with the solution is that a user has to do the updates manually, so at times, the product is not useful, especially when the machine has to be shut down for updates when new viruses are introduced on the market. I rate the solution's ease of use and administration a seven and a half out of ten. I suggest that those who plan to buy the solution periodically update the product, especially in the area of the virus engine. I rate the tool an eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It does a good job of protecting us."

"The solution is very quick at easily changing the levels of protection for each computer and the server."

"A user can continue to add endpoints and the solution will continue to perform well."

"I've found the AI engine in CylancePROTECT to be particularly effective for technology and in preventing unknown threats."

"Very easy to deploy. It can be done one by one or deployed by customizing an MSI file for GPO push."

"CylancePROTECT works on AI technology, is always up to date, and uses very few resources on your devices."

"We are quite security-focused. Blackberry Protect as an endpoint solution for our service really delivers what we are expecting."

"On the management side, we liked the way it displays things."

More BlackBerry Cylance Cybersecurity pros

"The primary feature of the solution is antivirus scanning with IPS. It blocks viruses and uses a signature database, ensuring robust protection when configured correctly to meet our requirements."

"The best feature is the firewall that lets us allow or block ports. That's a great tool because we can limit specific types of traffic on user devices and apply granular security controls to IPs and ports."

"Managing the dashboard is straightforward and efficient. I appreciate the convenience of accessing all alerts in one place and find configuring policies to be a simple process. Creating and deploying policies to agents is easily accomplished, and the communication between agents and servers is effectively implemented. These aspects are what I find favorable about Symantec Endpoint Security Enterprise."

"The solution works well overall."

"It is very easy to use. The user interface is friendly."

"Symantec Endpoint Security Enterprise is a simple solution to implement. It took us half a day to complete the process."

"The tool is a secure and stable workstation for checking antivirus. The alerting feature helps us see alerts and is easy to control. The main benefit we derive from using Symantec Endpoint Security Enterprise is stability."

"The firewall management and intrusion prevention are excellent; those are the critical differences between Symantec and most other products on the market, as they don't manage Windows Firewall or offer intrusion prevention."

More Symantec Endpoint Security Enterprise pros

Cons

"Reporting is an area with shortcomings in CylancePROTECT that needs to be improved."

"The stability could be improved."

"CylancePROTECT's dashboard could be more user-friendly."

"The solution needs better dashboards that are easier to use."

"While you are working, you are finding these things that were supposed to be waived have come back to being blocked. That's frustrating."

"I would like to see a better UI in terms of sifting through more specific data and providing analytics. A little bit more would be nice."

"I would like to see them fix the alerting system so that the endpoint reporting is a bit more streamlined."

"rom my experience interacting with the primary or the central administrative console, it's quite complex. You would need a fair bit of technical experience to set it up, implement and maintain it. That would be one area for improvement."

More BlackBerry Cylance Cybersecurity cons

"The solution could improve its speed, threat coverage, and the tool's functionality."

"Symantec should revamp its graphical user interface."

"We are currently looking at CrowdStrike as a replacement option because on-prem support is going away under Symantec."

"Symantec Endpoint Security Enterprise needs to improve its manageability. It is not easy to manage."

"The solution could always be more stable and more user-friendly."

"Symantec's main priority should be enhancing their support, especially local support for different regions."

"The scanning area of the product should be made a little faster as it is the only area of concern in the tool where improvements are required."

"The product must develop some virus definition features."

More Symantec Endpoint Security Enterprise cons

Pricing and Cost Advice

"We went through a third party initially to do the renewal, but we won't be renewing, we will move on to something else."

"Do not get hung up on price. You pay for what you get and expensive will hurt one time, where cheap will hurt forever, especially if you fall victim to a ransom attack, etc."

"The solution provides me with competitive pricing."

"The license price for this solution could be better. It's on the expensive side."

"Our licensing cost for the solution is around $4,000 for six months. There are no costs in addition to the standard licensing fees."

"CylancePROTECT's pricing is reasonable, at about €18 per user, per year."

"CylancePROTECT is an affordable solution."

"The monthly fee is $55 USD per user."

More BlackBerry Cylance Cybersecurity pricing and cost advice

"I would rate it a seven, indicating a satisfactory and moderate level. Despite being somewhat on the expensive side, it aligns with our long-standing relationship with Symantec, and we find it acceptable."

"I rate Symantec Endpoint Security Enterprise's pricing a two out of ten."

"The product is not very expensive."

"The tool fits within our budget. It is not expensive."

"If you have a variety of different endpoints, including heavily protected endpoints and some endpoints that are in the field, Symantec allows you to apply different licensing so you don't have to put everything under Endpoint Complete."

"It's not the cheapest, but it's reasonably priced, around a five on a scale from one to ten. It's suitable for small, medium, and enterprise businesses and offers competitive pricing. There are no additional costs; it's a renewable purchase, either annually or as needed."

"The solution's license is very expensive."

"I rate the tool's pricing a six out of ten."

More Symantec Endpoint Security Enterprise pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

12%

Computer Software Company

12%

Government

Comms Service Provider

Manufacturing Company

15%

Comms Service Provider

Computer Software Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Blackberry Protect?

It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.

See all answers

What is your experience regarding pricing and costs for Blackberry Protect?

The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.

See all answers

What needs improvement with Blackberry Protect?

See all answers

What do you like most about Symantec Endpoint Security Enterprise?

The tool is a secure and stable workstation for checking antivirus. The alerting feature helps us see alerts and is easy to control. The main benefit we derive from using Symantec Endpoint Security...

See all answers

What needs improvement with Symantec Endpoint Security Enterprise?

The tool needs to improve its dashboard.

See all answers

What is your primary use case for Symantec Endpoint Security Enterprise?

We use the solution for all endpoint systems.

See all answers

Comparisons

Microsoft Defender for Endpoint vs BlackBerry Cylance Cybersecurity

Compared 15% of the time

CrowdStrike Falcon vs BlackBerry Cylance Cybersecurity

Compared 13% of the time

SentinelOne Singularity Complete vs BlackBerry Cylance Cybersecurity

Compared 7% of the time

Cisco Secure Endpoint vs BlackBerry Cylance Cybersecurity

Compared 7% of the time

Symantec Endpoint Security vs BlackBerry Cylance Cybersecurity

Compared 6% of the time

More BlackBerry Cylance Cybersecurity Competitors

Symantec Endpoint Security Complete vs Symantec Endpoint Security Enterprise

Compared 69% of the time

Trellix Endpoint Security Platform vs Symantec Endpoint Security Enterprise

Compared 10% of the time

Symantec Endpoint Security vs Symantec Endpoint Security Enterprise

Compared 9% of the time

CrowdStrike Falcon vs Symantec Endpoint Security Enterprise

Compared 6% of the time

HP Wolf Security vs Symantec Endpoint Security Enterprise

Compared 6% of the time

More Symantec Endpoint Security Enterprise Competitors

Product Reports

Buyer's Guide

BlackBerry Cylance Cybersecurity

August 2025

Download BlackBerry Cylance Cybersecurity product report

Buyer's Guide

Symantec Endpoint Security Enterprise

July 2025

Symantec Endpoint Security Enterprise report

Download Symantec Endpoint Security Enterprise product report

Also Known As

Blackberry Protect

No data available

Overview

BlackBerry Cylance provides endpoint security, threat protection, and antivirus capabilities, using AI and machine learning for protection against malware and ransomware on desktops, servers, and virtual machines worldwide. Its AI-driven threat detection operates even with limited internet, facilitating effective threat management.

BlackBerry Cylance's centralized dashboard simplifies threat management and vulnerability protection for organizations globally. The platform combines AI and machine learning to deliver superior zero-day threat protection and minimize CPU usage, offering stable and accurate threat detection without frequent updates. It includes tools like CylanceOPTICS and CylancePERSONA for enhanced user behavior monitoring and adopts a proactive approach that effectively manages threats at various lifecycle stages. Renowned for stability and performance, it efficiently prevents unauthorized applications while maintaining system productivity.

What are the main features of BlackBerry Cylance?

Minimal CPU Usage: Efficiently operates without taxing computer resources.
AI and Machine Learning: Advanced technology for zero-day threat protection.
Lightweight Design: Functions without constant updates for simplified usage.
Centralized Management: Offers a user-friendly, intuitive dashboard.
CylanceOPTICS and PERSONA: Tools for in-depth user behavior analysis.

What are key benefits to look for in user reviews?

Effective Malware Detection: Recognized accuracy in identifying security threats.
Proactive Threat Mitigation: Actively detects and manages threats.
Stability and Performance: Consistent protection without hampering system performance.
Reduced Unauthorized Access: Limits unpermitted application activity.

In the professional sector, BlackBerry Cylance is leveraged to protect crucial infrastructure through a robust approach accommodating environments with limited connectivity. Its widespread deployment in industries, including healthcare and finance, is attributed to its ease of deployment and comprehensive protection capabilities. However, enhancements in reporting, pricing structures, and technical support are avenues for development, reflecting user feedback for improving detection rates and overall dashboard usability.

BlackBerry

Endpoint Security Enterprise focuses on advanced prevention for traditional endpoints and modern mobile devices. To include attack surface reduction capabilities and detection and response technologies, check out Endpoint Security Complete.

Broadcom

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit

Information Not Available

Buyer's Guide

BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security Enterprise

July 2025

Free Report: BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security Enterprise

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