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BlackBerry Cylance Cybersecurity vs Symantec Endpoint Security comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cortex XDR by Palo Alto Net...
Sponsored
Ranking in Endpoint Protection Platform (EPP)
4th
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
122
Ranking in other categories
Endpoint Detection and Response (EDR) (5th), Extended Detection and Response (XDR) (3rd), Ransomware Protection (2nd), AI-Powered Cybersecurity Platforms (1st)
BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
34th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
Symantec Endpoint Security
Ranking in Endpoint Protection Platform (EPP)
8th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
146
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Endpoint Protection Platform (EPP) category, the mindshare of Cortex XDR by Palo Alto Networks is 3.8%, up from 3.6% compared to the previous year. The mindshare of BlackBerry Cylance Cybersecurity is 1.8%, up from 1.2% compared to the previous year. The mindshare of Symantec Endpoint Security is 4.0%, up from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP) Mindshare Distribution
ProductMindshare (%)
Cortex XDR by Palo Alto Networks3.8%
Symantec Endpoint Security4.0%
BlackBerry Cylance Cybersecurity1.8%
Other90.4%
Endpoint Protection Platform (EPP)
 

Featured Reviews

ABHISHEK_SINGH - PeerSpot reviewer
Senior Process Expert at A.P. Moller - Maersk
Gained full visibility and streamlined threat detection through behavior-based insights and AI integration
Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth. We have fine-tuned our security policies and allowed different levels of policies to get rid of those false positives. Currently, we are getting a fairly good amount of incidents that are not false positives or benign, but actionable items. The process is streamlined. In the initial days, the operations used to get involved in a lot of benign and other activities, but now the process is streamlined. We are leveraging the auto-detection and remediation plans. The operations teams are now more involved in other business roles as well, not just looking into the logs and fetching out what's happening there. They have fixed a lot of things. Initially, they didn't have IAC code drift detection, cloud posture management, or security posture management, but they have those now. They purchased different vendors and did a merger with that. They have now Prisma Cloud that gets integrated and now they are working with Cortex Cloud. Everything that was negative has now been addressed, and the product altogether looks to be in a very better and mature shape now. Currently, it's more or less detecting the workloads with AI-based best practices. Since most organizations are consuming AI agents and other things, we are looking forward to seeing what other feature enhancements Palo Alto can support in that.
Sooraj Makkancherrry - PeerSpot reviewer
Security Operations Manager at Philips
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
Abhimanyu Das - PeerSpot reviewer
Senior Cybersecurity Engineer at Kyndryl
Behavioral protection has blocked ransomware and now saves extensive recovery and audit time
The best feature of Symantec Endpoint Security is its effectiveness in malware protection. Its malware protection capabilities stand out due to their ease of management. Although multiple tools assist in this process, managing them all can sometimes be challenging. In terms of malware protection, Symantec Endpoint Security performs well, and its mechanisms, tactics, and techniques are effective. Symantec Endpoint Security offers robust features such as advanced reporting capabilities with a customizable dashboard that integrates EDR timelines, threat maps, and compliance metrics into a single view. Additionally, reports can be exported to PDF or CSV formats, making reporting one of its strong points. It also provides comprehensive device control features, which block unauthorized USB devices and support whitelisting. This helps prevent data exfiltration and phishing scenarios without disrupting user workflows.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution allows control over the user and his machine through Cortex XDR security policies."
"Has great threat detection capabilities."
"The anti-exploit is impenetrable. We chose Traps because it is the only product that we were not able to get anything past."
"Palo Alto is one of the tech vendors that always provides top-of-the-line products."
"Cortex XDR by Palo Alto Networks has given us better endpoint visibility and richer investigation context, allowing us to identify suspicious activity, understand the attack path, and contain potential threats much faster than before."
"Cortex XDR by Palo Alto Networks is easy to use and does not consume a lot of hardware resources."
"Implementing Cortex XDR by Palo Alto Networks has had a significant impact on my security analyst workload because it becomes much easier."
"Palo Alto is the core of the security infrastructure in the environment."
"It does a good job of protecting us."
"The solution runs in the background, and I do not need to care about it."
"Even if an endpoint loses connection to the Internet, I know that endpoint is protected against 99.99% of the threats in the wild today."
"The platform's most valuable features are the malware detection capabilities."
"The stability is perfect, and it is leaps and bounds beyond our previous solution by McAfee."
"The solution is pretty easy to scale."
"Its setup is simple if you have a Windows device; it is executable."
"Has good RAM capacity for the power I need"
"The most valuable features of this solution are that it is really easy to use, and it is secure."
"It's a good proxy to control the user's access to the website."
"We use the solution for our endpoint security."
"Overall, we're pretty happy with the product."
"The management console is mostly useful."
"Easy to use solution."
"It is very easy to managing everything in relation to the implementation and processing. The initial setup is very easy."
"The anti-virus and firewall policies are the most valuable features of this solution."
 

Cons

"It's more focused on network communication. If a customer wants to increase the level of protection and start working with documents, it's impossible to integrate these features into the system. It's more of a communication-oriented system than a content security-oriented system."
"Cortex XDR by Palo Alto Networks is a very good product, but financially, it is very expensive, so the company should look into that area."
"The server sometimes stops continuously to check things so it would be helpful to receive access updates or technical reasons."
"I would like to see some additional features related to email protection included."
"The connection to the internet has not performed as expected."
"The downsides of Cortex XDR by Palo Alto Networks are that in many incidents, when I enter the causality chain, there are numerous logs."
"It is an enterprise-level solution. Its price could be less expensive."
"Cortex XDR by Palo Alto Networks is not only pricey; it is extremely expensive."
"The solution needs better dashboards that are easier to use."
"While you are working, you are finding these things that were supposed to be waived have come back to being blocked. That's frustrating."
"The product does not do a lot of reporting on what it is taking care of. Enhanced reporting would be a welcome improvement."
"An area for improvement in CylancePROTECT is its pricing, as it's a bit costly."
"It should have better support for Windows and Mac."
"Making the dashboards a bit modern to make them easier to search would also be helpful."
"I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable."
"It is hard to manage."
"We must have complete dissolution with advance care protection but we are finding out that we need more Symantec technical specialists. We have identified a need to hire at least one more technical specialist familiar with Symantec to improve our solutions capabilities."
"I know they were just bought out by Broadcom and there have been some difficulties with Broadcom as far as getting license renewals, etc. Mostly, due to the fact that it's confusing, even for the vendor, people are turned off by it. The vendors are telling us that it can take weeks for them to get a renewal quote, nevermind the actual renewal."
"The detection and response can always be improved."
"The on-prem console doesn't do the product justice — it's a bit cumbersome."
"There were issues, and they should ensure that the product updates automatically, especially in the DMZ."
"Since the acquisition by Broadcom, we are no longer receiving the proper support."
"When it was directly with Symantec, the technical support was perfect. After Broadcom acquired Symantec, the level of technical support dropped."
"It would be nice to be able to manage the endpoints a bit further. A valuable attribute would be the management of software inventory, software deployment, and third-party software deployment. I would like to see the ability to deploy and delete unlicensed software. Many users try to install what they shouldn't, so that would be really useful."
 

Pricing and Cost Advice

"Every customer has to pay for a license because it doesn't work with what you get from a managed services provider."
"The pricing is a little bit on the expensive side."
"The pricing seems fair, and I do like the licensing model. You use wherever they are, and it is elastic."
"We pay about $50,000 USD per year for a bundle that includes Cortex XDR."
"It has a yearly renewal."
"I feel it is fairly priced."
"The price was fine."
"The solution is expensive. It's pricing is on a yearly-basis."
"The product cost is about $5, per user, per month."
"Review closely how many endpoints you actually need before buying into a pricing level. Deal and deal with the VAR of your choice."
"It's not so heavily priced; rather, it's average and decent."
"CylancePROTECT is an affordable solution."
"​Shop around for sure and be assured the price you pay will be close to other solutions available, but even at a slight mark-up from the other solutions, you are getting real endpoint protection versus nothing more than a cheap security blanket that might keep you warm at night."
"The license price for this solution could be better. It's on the expensive side."
"We went through a third party initially to do the renewal, but we won't be renewing, we will move on to something else."
"Currently, we have competitive pricing for Cylance, which is affordable enough to consider."
"We have some customers on a one-year license and others on a three-year license."
"The licensing is okay. Symantec has a very granular licensing model, so you only buy what you need."
"One great benefit is we do not need to activate a license for every endpoint. The price is fair."
"When comparing this solution to others in the current market it is expensive."
"Licensing is based on a yearly subscription."
"We pay our licensing fees on a yearly basis, and everything is included in that price."
"I am not sure of the initial cost, but the yearly renewals are quite affordable, which is a good thing. The price seems to have come down in recent years, and with the alternatives that are out there, such as Microsoft Defender, it needs to maintain that affordability to make it attractive."
"The licensing costs are huge compared to what is normally included in the licensing with other products such as the Microsoft products that we're using. We're paying between $300 and $400 per seat."
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Top Industries

By visitors reading reviews
Comms Service Provider
14%
Outsourcing Company
12%
Construction Company
10%
Manufacturing Company
10%
Outsourcing Company
12%
Construction Company
11%
Manufacturing Company
8%
Financial Services Firm
6%
Outsourcing Company
13%
Financial Services Firm
10%
Manufacturing Company
9%
Construction Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business50
Midsize Enterprise21
Large Enterprise57
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise5
Large Enterprise14
By reviewers
Company SizeCount
Small Business69
Midsize Enterprise32
Large Enterprise63
 

Questions from the Community

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How is Cortex XDR compared with Microsoft Defender?
Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface,...
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Which is better - Cortex XDR or Symantec End-User Endpoint Security?
Aqua Security is easy to use and very manageable. Its main focus is on Kubernetes and Docker. Security is a very valu...
Which offers better endpoint security - Symantec or Microsoft Defender?
We use Symantec because we do not use MS Enterprise products, but in my opinion, Microsoft Defender is a superior sol...
What is your experience regarding pricing and costs for Symantec End-User Endpoint Security?
Symantec Endpoint Security's pricing is better than most offerings based on my research. It seems to be half the cost...
 

Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps
Blackberry Protect
Symantec EPP, Symantec Endpoint Protection (SEP)
 

Overview

 

Sample Customers

CBI Health Group, University Honda, VakifBank
Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
Audio Visual Dynamics, Red Deer Advocate, Asia Pacific Telecom Co. Ltd., Kibbutz Ein Gedi, and AMETEK, Inc.
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security and other solutions. Updated: September 2026.
920,929 professionals have used our research since 2012.