BlackBerry Cylance Cybersecurity vs Symantec Endpoint Security comparison

BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BlackBerry Cylance Cybersec...

Ranking in Endpoint Protection Platform (EPP)

27th

Average Rating

8.0

Reviews Sentiment

4.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Symantec Endpoint Security

Ranking in Endpoint Protection Platform (EPP)

18th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

146

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.2%, down from 1.3% compared to the previous year. The mindshare of Symantec Endpoint Security is 3.4%, down from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Endpoint Protection Platform (EPP) Market Share Distribution
Product	Market Share (%)
Symantec Endpoint Security	3.4%
BlackBerry Cylance Cybersecurity	1.2%
Other	95.4%

Endpoint Protection Platform (EPP)

Featured Reviews

Sooraj Makkancherrry

Security Operations Manager at Philips

Doesn't have daily updates, which is important for healthcare IT

I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.

Read full review

Kumbesh Rajagopal

Senior Security Delivery Analyst at Accenture

Management becomes easier with minimal complications, but improvement in support tools needed

Regarding areas of improvement for Symantec Endpoint Security, there are many changes, and the support portal tool is complicated compared to other tools. When trying to get service from Symantec, the process is complex. I'm not sure whether it's because of my project or something else. Though it is easy to manage, easy to get, easy to install, and works efficiently for managing policies, we faced a significant disadvantage. We wanted to add multiple hashes because of numerous new alerts coming, but we could only add them one by one, which is a considerable disadvantage in Symantec.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions."

"Two or three years ago when the WannaCry virus struck, the people that were on Cylance were the ones that weren't affected."

"The solution’s AI is its most valuable feature."

"It handles situations that the other threat management tools wouldn't find. It has worked well covering the weaker sides of the other products that we're integrating."

"It does a good job of protecting us."

"Endpoints are protected in real-time without the need of a centralized server."

"Blackberry Protect offers endpoint protection. It's easy to deploy. It's scalable and stable."

"We are quite security-focused. Blackberry Protect as an endpoint solution for our service really delivers what we are expecting."

More BlackBerry Cylance Cybersecurity pros

"There are no issues with scalability."

"Symantec Endpoint Security is very stable, and I would rate it ten out of ten for stability."

"I like the intrusion prevention and Sonar features."

"The solution can scale."

"It's customizable, we're able to tune it to work with our products."

"Symantec Endpoint Security positively impacts our organization through its behavioral SONAR, which stops ransomware by restoring files within minutes, avoiding more than 20 hours of recovery time compared to other tools such as Trend Micro that take much longer for remediation."

"One important feature is the EDR function, necessary for many public customers due to upcoming laws in Germany, which is available through Symantec Endpoint Security Complete."

"SEP, the entire suite of components, provides good endpoint protection."

More Symantec Endpoint Security pros

Cons

"Reporting is an area with shortcomings in CylancePROTECT that needs to be improved."

"It was not effective. There were a lot of false positives, even when we use Adobe, and everybody uses Adobe, which is not a threat."

"I would like to see a better UI in terms of sifting through more specific data and providing analytics. A little bit more would be nice."

"The management console needs a little maturity in how it presents data and allows the administrator to drill down or search across systems."

"It should provide more details about the events that they have detected."

"The price for this EPP platform is expensive and could be improved."

"I'd like them to do software distribution too, but they said that that's architecturally not at the product line."

"It could have integration with industrial base HMIS or Human Machine Interfaces Solutions. This is the industrial environment where you have a control center for all the automation that's happening, whether it is oil, gas, or chemical manufacturing. They often have to set up a computer at the back and watch the other stuff to get alerts. In these autonomous or on-premises environments, they often don't have access to email readily. Integration with other industrial solutions, such as HMIS, will allow them to communicate and get an alert that something has been found. This way, they can react to it sooner than having somebody watch the screen and keep checking the screen. Rockwell has its own suite. Similarly, Honeywell has its own suite. There's also an independent HMI/historian solution provider out there called VTSCADA. We actually get asked if we can get it to show up on a screen, which is difficult. Getting those alerts to work within an industrial environment would be a huge plus."

More BlackBerry Cylance Cybersecurity cons

"Must push to EXE files to the endpoints."

"Managements' number one item on the "Wish List" would have to do with the real-time scan of external media inserted into any client."

"There are a few negative points. They should separate the feature for each separate solution for mobile devices. The second one is about the price, it's expensive. Finally, the third would be the complexity of implementation."

"It can be improved in terms of features and integration. It should have more advanced features and more integration. Currently, it is just talking to their own solutions. They could add more artificial intelligence, more XDR, and more integration with other vendors so that we can do sharing of information with other vendors."

"There is no local support for Symantec products in Hong Kong."

"They are lacking the visibility that you get in a heuristical, next-generation AI product."

"Its interface needs improvement. Its interface is very old, and it needs a new look. Other solutions, such as Sophos and BitDefender, have a better and more modern interface, whereas Symantec has had the same interface for a while. There has been no enhancement in the interface. They should update and provide a better interface in 2022 for a better user experience for their customers."

"Symantec isn't good in terms of updating customers about updates. You'd normally have to search it out. Sometimes, the update process for the administration and management console can be a bit intimidating, and it can be quite inconvenient to get the updates. That's because when you have to do the update, you have to update the management console, and then you need to update the clients. Their application that's installed on desktops and servers needs to go hand in hand with the management console. Sometimes, it's a bit unwieldy to see that process through."

More Symantec Endpoint Security cons

Pricing and Cost Advice

"The licensing part of the product is too expensive compared to other solutions in the market."

"We pay our license on a yearly basis and have just renewed for two years."

"Currently, we have competitive pricing for Cylance, which is affordable enough to consider."

"Do not get hung up on price. You pay for what you get and expensive will hurt one time, where cheap will hurt forever, especially if you fall victim to a ransom attack, etc."

"It is expensive, but not unreasonable."

"CylancePROTECT is worth the money, but I'm not sure of its exact price. I can't remember off the top of my head."

"Shop around for sure and be assured the price you pay will be close to other solutions available, but even at a slight mark-up from the other solutions, you are getting real endpoint protection versus nothing more than a cheap security blanket that might keep you warm at night."

"The initial end-point cost may seem a little high (~$55/device/year) but when you look at the total peace of mind that the solution provides, with no reboots for updates, and negligible performance impact, it is well worth it."

More BlackBerry Cylance Cybersecurity pricing and cost advice

"Pricing and licensing for our country is very good. It's not that expensive and the endpoint security is very good. It's not as cheap as some others, but they are not as good."

"Symantec is expensive."

"I rate the product's pricing a six out of ten."

"The pricing is good, very moderate, and the licensing is also good. It gives you more room to install a lot of endpoints and it even gives you the opportunity to install it on your mobile phone without any extra cost."

"We receive a discounted price for this solution because we are a non-profit organization."

"I’d say SEP deserves the money."

"When comparing this solution to others in the current market it is expensive."

"We pay on a yearly basis..."

More Symantec Endpoint Security pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

10%

Computer Software Company

10%

Government

Comms Service Provider

Computer Software Company

12%

Comms Service Provider

10%

Manufacturing Company

10%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	33
Midsize Enterprise	5
Large Enterprise	13

By reviewers
Company Size	Count
Small Business	69
Midsize Enterprise	32
Large Enterprise	63

Questions from the Community

What do you like most about Blackberry Protect?

It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.

What is your experience regarding pricing and costs for Blackberry Protect?

The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.

What needs improvement with Blackberry Protect?

Which is better - Cortex XDR or Symantec End-User Endpoint Security?

Aqua Security is easy to use and very manageable. Its main focus is on Kubernetes and Docker. Security is a very valuable feature and their speed of integration is very good. The initial setup was ...

Which offers better endpoint security - Symantec or Microsoft Defender?

We use Symantec because we do not use MS Enterprise products, but in my opinion, Microsoft Defender is a superior solution. Microsoft Defender for Endpoint is a cloud-delivered endpoint security s...

What do you like most about Symantec End-User Endpoint Security?

Symantec have everything – documentation, videos, data sheets.

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Product Reports

BlackBerry Cylance Cybersecurity

Download BlackBerry Cylance Cybersecurity product report

Symantec Endpoint Security

Download Symantec Endpoint Security product report

Also Known As

Blackberry Protect

Symantec EPP, Symantec Endpoint Protection (SEP)

Overview

BlackBerry Cylance Cybersecurity leverages AI and machine learning for efficient malware detection and zero-day threat protection, offering robust endpoint security with high detection accuracy and low false positive rates.

BlackBerry Cylance Cybersecurity delivers advanced threat protection with AI-driven algorithms and machine learning. Its lightweight design ensures low system resource usage, making it both efficient and effective. It's recognized for centralized management, easy deployment, and a clean interface, providing comprehensive endpoint protection against diverse threats. The integration of features like CylanceOPTICS and behavioral monitoring enhances security insights. While the system excels in malware detection, enhancements are needed in areas like user interface design, reporting, deeper threat analysis, and integration with third-party systems. Support and pricing improvements could also increase competitiveness.

What are the key features of BlackBerry Cylance Cybersecurity?

AI and Machine Learning: Utilizes cutting-edge technology for malware and threat detection.
Zero-Day Protection: Safeguards against emerging threats without the need for constant updates.
Centralized Management: Simplifies deployment and management across devices.
CylanceOPTICS: Provides advanced security insights and behavioral monitoring.
Low Resource Usage: Ensures efficient operation with minimal system impact.

What benefits should users expect from BlackBerry Cylance Cybersecurity?

High Detection Accuracy: Reduces risk with minimal false positives.
Efficient Resource Management: Enhances performance with its lightweight design.
Proactive Threat Defense: Protects against a wide range of threats with centralized management.
Advanced Insights: Offers unique features for detailed security analysis.

Organizations deploy BlackBerry Cylance Cybersecurity for threat analytics, log management, and endpoint protection. As an antivirus replacement, it protects against zero-day malware, ransomware, and various threats. Its AI algorithms detect anomalies, minimizing risks in both internet-connected and isolated environments. Many businesses incorporate it into wider security strategies, appreciating its centralized management and proactive defense capabilities.

BlackBerry

Symantec Endpoint Security is a robust and reliable product that provides complete protection against viruses, malware, Trojans, and malicious files. It offers application and device control, ease of use in deploying and updating, a central control console, stability, scalability, auto-discovery capabilities, patch management, endpoint detection and response capabilities, intrusion detection module.

The Symantec Global Intelligence Network (GIN) provides threat intelligence and detection across endpoints, email, and web traffic. It has helped organizations reduce downtime, increase productivity, and improve security posture. Symantec Endpoint Security is easy to use, has a flexible administration, and offers more value than expected.

Broadcom

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit

Audio Visual Dynamics, Red Deer Advocate, Asia Pacific Telecom Co. Ltd., Kibbutz Ein Gedi, and AMETEK, Inc.

BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security