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CylancePROTECT vs Intercept X Endpoint (Sophos) comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cortex XDR by Palo Alto Net...
Sponsored
Ranking in Endpoint Protection Platform (EPP)
4th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
112
Ranking in other categories
Endpoint Detection and Response (EDR) (6th), Extended Detection and Response (XDR) (4th), Ransomware Protection (2nd), AI-Powered Cybersecurity Platforms (1st)
BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
32nd
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
Intercept X Endpoint
Ranking in Endpoint Protection Platform (EPP)
15th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
110
Ranking in other categories
Endpoint Detection and Response (EDR) (20th), ZTNA (12th), Managed Detection and Response (MDR) (12th), Extended Detection and Response (XDR) (16th), Ransomware Protection (4th)
 

Mindshare comparison

As of June 2026, in the Endpoint Protection Platform (EPP) category, the mindshare of Cortex XDR by Palo Alto Networks is 3.7%, down from 3.8% compared to the previous year. The mindshare of BlackBerry Cylance Cybersecurity is 1.5%, up from 1.1% compared to the previous year. The mindshare of Intercept X Endpoint is 1.7%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP) Mindshare Distribution
ProductMindshare (%)
Cortex XDR by Palo Alto Networks3.7%
Intercept X Endpoint1.7%
BlackBerry Cylance Cybersecurity1.5%
Other93.1%
Endpoint Protection Platform (EPP)
 

Featured Reviews

ABHISHEK_SINGH - PeerSpot reviewer
Senior Process Expert at A.P. Moller - Maersk
Gained full visibility and streamlined threat detection through behavior-based insights and AI integration
Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth. We have fine-tuned our security policies and allowed different levels of policies to get rid of those false positives. Currently, we are getting a fairly good amount of incidents that are not false positives or benign, but actionable items. The process is streamlined. In the initial days, the operations used to get involved in a lot of benign and other activities, but now the process is streamlined. We are leveraging the auto-detection and remediation plans. The operations teams are now more involved in other business roles as well, not just looking into the logs and fetching out what's happening there. They have fixed a lot of things. Initially, they didn't have IAC code drift detection, cloud posture management, or security posture management, but they have those now. They purchased different vendors and did a merger with that. They have now Prisma Cloud that gets integrated and now they are working with Cortex Cloud. Everything that was negative has now been addressed, and the product altogether looks to be in a very better and mature shape now. Currently, it's more or less detecting the workloads with AI-based best practices. Since most organizations are consuming AI agents and other things, we are looking forward to seeing what other feature enhancements Palo Alto can support in that.
Sooraj Makkancherrry - PeerSpot reviewer
Security Operations Manager at Philips
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
AM
IT Head at Dee Development
Has struggled to detect major threats but has offered basic protection over time
Intercept X Endpoint could learn from CrowdStrike in terms of overall performance and filtering because performance is most important, especially these days as Windows is getting buggier and buggier, which puts a huge load on the PC, and even with the most advanced CPUs and everything in place, it still lags in performance in so many places, thanks to Windows' clumsy design of these collaboration suites that make it extremely heavy on PC's resources. The interface of Intercept X Endpoint is quite old-fashioned. The Sophos interfaces, including for Intercept X Endpoint, are quite bad actually; to be very honest, even in UTM boxes, they are not great at all. You can hardly see a very small portion of windows while it's creating the firewall rules, and we have been complaining about this for quite some time, but there hasn't been any improvement on those grounds. Intercept X Endpoint's anti-ransomware capabilities failed us during a bad attack, and just because of our own backup policies, we could restore our normal operations; otherwise, if we had to depend on this solution, we would have been long dead because the infection was so bad, it couldn't even detect the infection. Intercept X Endpoint cannot handle zero-day attacks; in my experience, last year, we had this major issue with a malware attack, and it happened just because of our backup policies that we were able to recover without any support from Sophos, which just told us they would charge us some 1 Crore in rupees. Intercept X Endpoint should improve their implementation; things will never be perfect for the new world. This new world is always facing new kinds of attacks and new ways to compromise the system. They need to learn fast, implement fast, and sometimes redesigning the solution is the solution—not just patchwork. There was a time we used to love Sophos because of its fresh design and innovative thought. In my experience, when technical companies are led by MBA professionals, they lose their shine on the technical part and become more dependent on target sales; it turns into a marketing-centric operation that loses the technical focus completely.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"On a scale from one to ten, I would rate Cortex XDR by Palo Alto Networks a nine."
"When the pandemic started, Palo Alto came up with many solutions, which helped with the quick shift from on-premises to the cloud."
"The solution is a new generation XDR that has a lot of artificial intelligence modules."
"Their XDR agent and their behavioral indicators of compromise (BIOC) are pretty nice. Their managed threat hunting is also pretty nice. They also have WildFire, which is a service for actively looking for malware. It's quite useful."
"Cortex XDR by Palo Alto Networks should be a stable solution."
"It'll not slow down your system when compared to others."
"We have a complete overview of all our PCs and it's very easy to handle and to use the interface. It has a lot of benefits for us."
"Cortex XDR is stable, offering high quality and reliable performance."
"Blackberry Protect offers endpoint protection, it's easy to deploy, and it's scalable and stable."
"​Centralized dashboard online which can be used for managing a huge product."
"It handles situations that the other threat management tools wouldn't find. It has worked well covering the weaker sides of the other products that we're integrating."
"The quick installation would be the most valuable aspect of this solution."
"I've found the AI engine in CylancePROTECT to be particularly effective for technology and in preventing unknown threats."
"The most valuable features of CylancePROTECT are its powerful machine-learning capabilities and predictive intelligence."
"You can manage all the threats and everything from a centralized dashboard."
"The solution is extremely scalable. It's got the hybrid functionality, it's got the system functionality and cloud functionality as well."
"It is a very scalable solution."
"It's a good antivirus software and has a lot of features. It now integrates with their on-premises firewall, which is perfect."
"So far, the solution has met all our expectations."
"This solution is stable; we haven't had any issues with Sophos Intercept X and we haven't had any complaints from our customers."
"I appreciate the ability to use the latest endpoint protection features in case of an infection or cyber threat. This is especially true when using the product with a Sophos firewall solution, like the XG series. They collaborate effectively in the event of a cyber threat."
"The initial setup is pretty straightforward."
"Once we started using CrowdStrike, it was so lightweight; the servers have hardly any lag unlike when we used to use Intercept X Endpoint for servers, so it's actually very good."
"This product integrates well with Sophos firewalls and should be seriously considered by Sophos Firewall clients."
 

Cons

"Dashboards do not allow everyone to see what's happening."
"If Palo Alto reduces the pricing slightly for their products, it would make them more scalable in markets such as India and globally for cybersecurity."
"The solution should force customers to integrate with network traffic to see the full benefits of XDR."
"Although I would say this product is highly-rated, it could probably do more because nothing does everything that you want."
"It's not an ideal choice for smaller businesses, as you need a minimum of 200 endpoints to even use the solution at all."
"Managing the product should be easier."
"I think sometimes Cortex XDR agent automatically stops event capturing from the device, and then even the dashboard does not get any notifications from the agent."
"It would be good to have a better way to search for a file within the UI."
"If they can improve the technical support SLA, that aspect of the product will be much appreciated."
"The product must make the interface a little more user-friendly."
"The product does not do a lot of reporting on what it is taking care of. Enhanced reporting would be a welcome improvement."
"The price for this EPP platform is expensive and could be improved."
"The OPTICS component could be made more user-friendly with respect to giving people more information."
"CylancePROTECT's technical support is non-existent."
"For example, the interface and the Cylance Optics need to be improved a fair bit."
"I would say one thing that they might need to bring in is protection for mobile devices."
"The after sales service and support could be improved, particularly on the technical side."
"Intercept X could enhance its support services, particularly in terms of response time and resource allocation."
"The installation process could be faster."
"I have not done it, but integrating it with authenticating the users on the Windows system looks a bit complicated to me. It could be because I don't understand it."
"We've had difficulty with uninstalling the solution. When we try to uninstall an old version of the basic Sophos Antivirus, it doesn't seem to uninstall completely."
"They should keep doing what they're doing. Both of them have entered the EDR/MDR space, and they're keeping up with their competitors. I have a hard time understanding why their capabilities aren't garnering more attention."
"I would like the solution to have more functions and to be more user-friendly."
"The EDR could be improved, and perhaps the User Interface."
 

Pricing and Cost Advice

"I don't recall what the cost was, but it wasn't really that expensive."
"The price of the solution could be reduced. I have customers that have voiced that the solution is good for the value but if I want to sell more of the solution the price reduction would help."
"This is an expensive solution."
"Licensing for Palo Alto Networks Cortex XDR can be costly, especially when it comes to a hundred users. A license is required for each user, and the subscription must be renewed on a yearly basis."
"The price is on the higher side, but it's okay."
"The return on investment is from the user side because we have seen the performance of it increase the delivery time of the product if we are using too many web-based and on-premise applications. In indirect ways, we saw the return of investment in terms of performance and user satisfaction increase."
"The solution is expensive. It's pricing is on a yearly-basis."
"The tool's price is moderate."
"It's not so heavily priced; rather, it's average and decent."
"Review closely how many endpoints you actually need before buying into a pricing level. Deal and deal with the VAR of your choice."
"It is expensive, but not unreasonable."
"​Shop around for sure and be assured the price you pay will be close to other solutions available, but even at a slight mark-up from the other solutions, you are getting real endpoint protection versus nothing more than a cheap security blanket that might keep you warm at night."
"I think that the price we are paying is good for what it is."
"The product cost is about $5, per user, per month."
"We would just add more if there are new users, but right now you just need one license for per user."
"We went through a third party initially to do the renewal, but we won't be renewing, we will move on to something else."
"The pricing is quite expensive compared to the rest. I would rate the pricing a four out of ten; one is expensive, and ten is cheap."
"Compared to other solutions, such as CrowdStrike, we are most certainly happy with its pricing. We did a three year-business deal."
"On a per-user basis, my company has to pay a certain amount of money."
"The price of this product should be reduced because it is a little high."
"We are happy with the pricing across all Sophos products."
"There is a license required to use this solution."
"I find the pricing to be a little bit expensive, although it is acceptable, for now."
"We have bought a three-year license."
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Top Industries

By visitors reading reviews
Construction Company
12%
Financial Services Firm
11%
Manufacturing Company
10%
Comms Service Provider
9%
Construction Company
11%
Financial Services Firm
7%
Manufacturing Company
7%
Comms Service Provider
7%
Construction Company
9%
Computer Software Company
9%
Comms Service Provider
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business46
Midsize Enterprise20
Large Enterprise52
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise5
Large Enterprise14
By reviewers
Company SizeCount
Small Business76
Midsize Enterprise21
Large Enterprise22
 

Questions from the Community

Cortex XDR by Palo Alto vs. Sentinel One
Cortex XDR by Palo Alto vs. SentinelOne SentinelOne offers very detailed specifics with regard to risks or attacks. ...
Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)
Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions th...
How is Cortex XDR compared with Microsoft Defender?
Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface,...
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we conta...
What is your primary use case for Blackberry Protect?
I am using CylancePROTECT as an active learning algorithm. We installed it on almost 20,000 servers and virtual machi...
How does Crodwstrike Falcon compare with Sophos Intercept X?
I like that Crowdstrike Falcon allows me to easily correlate data between my firewalls. Its detection and machine lea...
What is your experience regarding pricing and costs for Sophos Intercept X?
Intercept X Endpoint has some impact on the budget. It is quite costly when measuring Intercept X Endpoint's protecti...
What needs improvement with Sophos Intercept X?
Intercept X Endpoint can be improved in several ways. Currently, it is only available on the cloud, and having it ava...
 

Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps
Blackberry Protect
Sophos Intercept X
 

Overview

 

Sample Customers

CBI Health Group, University Honda, VakifBank
Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
Flexible Systems
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. Intercept X Endpoint and other solutions. Updated: June 2026.
900,838 professionals have used our research since 2012.