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Bitrix24 vs Interactive Intelligence comparison

Bitrix24 and Genesys are both solutions in the CRM category. Bitrix24 is ranked #16 with an average rating of 7.8, while Genesys is ranked #67. Bitrix24 holds a 2.1% mindshare in CRM, compared to Genesys’s 0.2% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 100% of Genesys users who would recommend it.
Bitrix24
Read 20 Bitrix24 reviews
  • 815 Views
  • 641 Comparison Views
90% willing to recommend
Interactive Intelligence
Read 2 Interactive Intelligence reviews
  • 101 Views
  • 58 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Interactive Intelligence and Bitrix24 compete in communication and collaboration solutions. Interactive Intelligence leads in enterprise-level features, while Bitrix24 appeals to a broader business range through its comprehensive feature set.

Features: Interactive Intelligence offers advanced call routing, analytics, and business communication tools, tailored for complex organizational needs. Bitrix24 provides a platform with CRM, project management, and social intranet tools, enabling versatility for various business needs.

Ease of Deployment and Customer Service: Interactive Intelligence offers a customized deployment model with dedicated customer support, ideal for enterprises requiring customization. Bitrix24 delivers cloud-based deployment with agile customer service, suitable for scalability and reduced IT burden.

Pricing and ROI: Interactive Intelligence involves higher setup costs, focusing on long-term ROI with its enterprise-grade solutions. Bitrix24 features competitive pricing with significant ROI potential for small to medium-sized businesses through its comprehensive capabilities.

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To learn more, read our detailed Bitrix24 vs. Interactive Intelligence Report (Updated: April 2025).
Buyer's Guide
Bitrix24 vs. Interactive Intelligence
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Bitrix24
Ranking in CRM
16th
Average Rating
7.4
Reviews Sentiment
6.9
Number of Reviews
20
Ranking in other categories
Project Management Software (15th), Enterprise Social Software (8th)
Interactive Intelligence
Ranking in CRM
67th
Average Rating
9.0
Reviews Sentiment
6.3
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Bitrix24 is 2.1%, up from 2.1% compared to the previous year. The mindshare of Interactive Intelligence is 0.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

Abasiakama Bassey - PeerSpot reviewer
A project management tool that offers great scalability and stability
The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.
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Luis Teran - PeerSpot reviewer
Reliable with very good social media integration and easy to use
The deployment is a bit harder as you sometimes need help. For us, we have experience. It is not so hard, however, we have a dependency on the operative system, such as Microsoft with Windows Server 2019 or 2016. You must get that kind of system. Also, you need to get this updated and you have many dependencies that you have to work with. The deployment is easy, however, when you want to get the IDR or you want to get the integrations as you want them, you need to deal with so many dependencies with other platforms that it can get hard. That's what's hard with the solution. The solution itself is, of course, it's easy for us, for an engineer, however, for untrained people, that is hard. For the deployment, if the contact center is a large contact center, you must get four engineers or five engineers to do the deployment. Most of them will make the integration and the others will configure the IDR. Another will deploy the integration, and that's all. Of course, then, there will be the documentation you need to deal with.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's a very easy-to-use product."
"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."
"The technical support was intuitive and had good documentation."
"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."
"I am impressed with the solution's ability to customize workflows."
"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."
"Bitrix24 is a user-friendly solution that is easy to use."
"It is easy to use and very stable."
More Bitrix24 pros
"Interactive Intelligence is quite user friendly."
"The social media integration is excellent."
 

Cons

"The solution's open channel and contact center could be improved."
"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."
"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."
"The stability could be improved."
"It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24."
"Bitrix24’s interface needs to be improved."
"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."
"I would like to see improvements with Bitrix24's marketing automation."
More Bitrix24 cons
"The initial setup can be a bit difficult."
"The problem with this current system is that the support is not great."
 

Pricing and Cost Advice

"We were using the free version which was really limited in terms of functionality."
"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."
"The pricing for this program is reasonable."
"Price-wise, it is a very cheap solution."
"Bitrix24 used to be cheaper, but now it's getting expensive."
"Licenses are cheap compared to other solutions."
"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."
"The cost is $2,500, which will be spread out over 18 to 24 months."
More Bitrix24 pricing and cost advice
Information not available
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Top Industries

By visitors reading reviews
Computer Software Company
21%
Comms Service Provider
11%
Government
8%
Retailer
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Bitrix24?
We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.
See all answers
What is your experience regarding pricing and costs for Bitrix24?
The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.
See all answers
What needs improvement with Bitrix24?
We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.
See all answers
Ask a question
Earn 20 points
 

Comparisons

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ELMA 365 vs Bitrix24 Logo
ELMA 365 vs Bitrix24
Compared 10% of the time
Microsoft Dynamics CRM vs Bitrix24 Logo
Microsoft Dynamics CRM vs Bitrix24
Compared 8% of the time
Asana vs Bitrix24 Logo
Asana vs Bitrix24
Compared 8% of the time
More Bitrix24 Competitors
eGain Solve vs Interactive Intelligence Logo
eGain Solve vs Interactive Intelligence
Compared 61% of the time
Genesys Cloud CX vs Interactive Intelligence Logo
Genesys Cloud CX vs Interactive Intelligence
Compared 39% of the time
More Interactive Intelligence Competitors
 

Product Reports

Buyer's Guide
Bitrix24
May 2025
Bitrix24 reportDownload Bitrix24 product report
Buyer's Guide
CRM
May 2025
Interactive Intelligence reportDownload Interactive Intelligence product report
 

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24
Genesys Interactive Intelligence SAP CRM allows the SAP agent to perform all typical phone, web chat and email operations without leaving the SAP application.
Genesys
 

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation
ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira
Buyer's Guide
Bitrix24 vs. Interactive Intelligence
April 2025
Free Report: Bitrix24 vs. Interactive Intelligence
Find out what your peers are saying about Bitrix24 vs. Interactive Intelligence and other solutions. Updated: April 2025.
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