Bitrix24 vs Interactive Intelligence comparison

Bitrix24 and Genesys are both solutions in the CRM category. Bitrix24 is ranked #39, while Genesys is ranked #49. Bitrix24 holds a 0.8% mindshare in CRM, compared to Genesys’s 0.8% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 100% of Genesys users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

2,200 Views
1,320 Comparison Views

90% willing to recommend

Interactive Intelligence

Read 2 Interactive Intelligence reviews

966 Views
889 Comparison Views

100% willing to recommend

Bitrix24

Interactive Intelligence

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Executive SummaryUpdated on Dec 19, 2024

Interactive Intelligence and Bitrix24 compete in communication and collaboration solutions. Interactive Intelligence leads in enterprise-level features, while Bitrix24 appeals to a broader business range through its comprehensive feature set.

Features: Interactive Intelligence offers advanced call routing, analytics, and business communication tools, tailored for complex organizational needs. Bitrix24 provides a platform with CRM, project management, and social intranet tools, enabling versatility for various business needs.

Ease of Deployment and Customer Service: Interactive Intelligence offers a customized deployment model with dedicated customer support, ideal for enterprises requiring customization. Bitrix24 delivers cloud-based deployment with agile customer service, suitable for scalability and reduced IT burden.

Pricing and ROI: Interactive Intelligence involves higher setup costs, focusing on long-term ROI with its enterprise-grade solutions. Bitrix24 features competitive pricing with significant ROI potential for small to medium-sized businesses through its comprehensive capabilities.

To learn more, read our detailed Bitrix24 vs. Interactive Intelligence Report (Updated: March 2026).

Buyer's Guide

Bitrix24 vs. Interactive Intelligence

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in CRM

39th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Project Management Software (27th), Enterprise Social Software (23rd)

Interactive Intelligence

Ranking in CRM

49th

Average Rating

9.0

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the CRM category, the mindshare of Bitrix24 is 0.8%, down from 2.0% compared to the previous year. The mindshare of Interactive Intelligence is 0.8%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Bitrix24	0.8%
Interactive Intelligence	0.8%
Other	98.4%

CRM

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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Mohamed Shareed

CX Team Lead

A customizable solution that can be integrated with almost anything

The best thing about this solution is the customizability because it can be integrated with pretty much anything. There are many solutions that are black boxes and we're unable to make any modifications to the call flows. With Interactive Intelligence, we can utilize APIs and variables. With the REST call, you can send a request and response. Elements can be incorporated into the workflow based on the response. This is the go-to thing with Interactive Intelligence. The Interactive Intelligence is quite user friendly. And Avaya, in that case, is not that great solution, on user friendliness. Basically, yeah, the same purpose I've used, but you need more expertise to manage the product. And Interactive Intelligence is one box. It contains a lot of features and we don't need to have much resources. But Avaya and others have many servers to be maintained with a single solution. It has a CN. You have to go for session manager and lots of other product servers. So, for a single solution, you need to maintain a lot of servers. This is more or less an easy environment to manage, but Avaya is very complex on the architectural level.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."

"I am impressed with the solution's ability to customize workflows."

"The solution's most valuable feature is its project management functionality...It is a pretty stable solution."

"What I like about this solution is that it is easy to use and very stable."

"Collaboration and CRM are the most valuable features of Bitrix24."

"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."

"Offers, a free version."

"The technical support was intuitive and had good documentation."

More Bitrix24 pros

"The stability is really good and it's a really powerful platform that is more powerful than Avaya or other kinds of vendors for contact centers."

"Interactive Intelligence is quite user friendly."

"Being able to automate aspects such as outbound confirmation calls has saved us a lot of time and money."

"The social media integration is excellent."

Cons

"The solution’s performance could be made faster."

"The stability could be improved."

"The client interface is not very user-friendly."

"There are some bugs in the mobile system."

"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."

"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."

"I would like to see improvements with Bitrix24's marketing automation."

"The web interface is good but the client interface is not very user-friendly and needs to improve."

More Bitrix24 cons

"The problem with this current system is that the support is not great."

"The initial setup can be a bit difficult."

"We are not happy with the technical support. They take too long to answer."

"The problem with this current system is that the support is not great."

Pricing and Cost Advice

"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."

"The product's pricing is okay for me. It is not expensive."

"The pricing for this program is reasonable."

"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."

"Price-wise, it is a very cheap solution."

"Licenses are cheap compared to other solutions."

"Bitrix24 used to be cheaper, but now it's getting expensive."

"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."

More Bitrix24 pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Comms Service Provider

14%

Computer Software Company

13%

Construction Company

13%

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	2

No data available

Questions from the Community

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

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What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What advice do you have for others considering Bitrix24?

I would recommend Bitrix24 to others. Although we are moving to another solution, Bitrix24 offers impressive capabilities we haven’t utilized fully. I'd rate the solution eight out of ten.

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Compared 7% of the time

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Microsoft Dynamics CRM vs Interactive Intelligence

Compared 27% of the time

eGain Solve vs Interactive Intelligence

Compared 19% of the time

Salesforce Sales Cloud vs Interactive Intelligence

Compared 17% of the time

GoldMine CRM vs Interactive Intelligence

Compared 12% of the time

Kapture CRM vs Interactive Intelligence

Compared 10% of the time

More Interactive Intelligence Competitors

Product Reports

Buyer's Guide

Bitrix24

March 2026

Download Bitrix24 product report

Buyer's Guide

CRM

March 2026

Download Interactive Intelligence product report

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

Genesys Interactive Intelligence SAP CRM allows the SAP agent to perform all typical phone, web chat and email operations without leaving the SAP application.

Genesys

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira

Buyer's Guide

Bitrix24 vs. Interactive Intelligence

March 2026

Free Report: Bitrix24 vs. Interactive Intelligence

Find out what your peers are saying about Bitrix24 vs. Interactive Intelligence and other solutions. Updated: March 2026.

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