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BigPanda vs Loom Systems comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BigPanda
Ranking in IT Infrastructure Monitoring
27th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
19
Ranking in other categories
IT Alerting and Incident Management (8th), AIOps (12th)
Loom Systems
Ranking in IT Infrastructure Monitoring
60th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
4
Ranking in other categories
Anomaly Detection Tools (4th)
 

Mindshare comparison

As of January 2026, in the IT Infrastructure Monitoring category, the mindshare of BigPanda is 0.6%, down from 1.0% compared to the previous year. The mindshare of Loom Systems is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Market Share Distribution
ProductMarket Share (%)
BigPanda0.6%
Loom Systems0.6%
Other98.8%
IT Infrastructure Monitoring
 

Featured Reviews

Michael Wenn - PeerSpot reviewer
CEO / Co-Founder at Aiops ltd
Automated incident workflows have reduced alert noise and now improve response efficiency
In my opinion, the best feature of BigPanda is its speed in terms of deployment. It has very strong integration with all of the major platforms and workflows that organizations need. The biggest customers are enterprises like HSBC and Barclays. Implementing something effective for them that dramatically reduces meantime to repair and the number of incidents is substantially difficult, as projects can often extend three years with very small results. BigPanda is different; it is a tool relied on by many enterprises, fitting over existing toolsets rather than trying to replace them, which makes it non-competitive to many existing alerts and monitoring tools. It enhances existing systems to provide actionable intelligence for business solutions.
Keerthi Kumar Sangaraju - PeerSpot reviewer
Technology Manager at a tech services company with 10,001+ employees
Stable, easy to set up, flexible, and has multiple functionalities, but needs to define priority levels for each incident
What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"BigPanda integrates well with other solutions, such as WatchGuard,"
"The event correlation is really good and it is able to reduce the noise. It is a good tool for anomaly detection."
"Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue."
"BigPanda is different; it is a tool relied on by many enterprises, fitting over existing toolsets rather than trying to replace them, which makes it non-competitive to many existing alerts and monitoring tools."
"I would definitely recommend BigPanda for its time-saving features, root cause analysis, topology overview, and visual event representation capabilities."
"The most valuable features of BigPanda include event deduplication, correlations, and enrichment, which reduce the noise in the environment."
"BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality."
"The solution is user-friendly and has good performance and certification."
"You can develop your own apps within Loom, and they can be configured very simply."
"The solution is absolutely scalable. If an organization needs to expand it out they definitely can."
"What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution."
"The RFS portion of the solution is the product's most valuable feature."
 

Cons

"The cost of this product is too high compared to New Relic."
"BigPanda attempts a little of everything and fails at most."
"I am not sure if we can pull reports of bulk incidents in different formats like PDF, Excel, or CSV. This feature would allow us to extract monthly incident reports similar to ServiceNow."
"The usability needs to improve, because it is a pure code environment."
"We had to use a partner for the deployment."
"BigPanda could improve by syncing its threshold settings with Dynatrace to align with users' familiarity."
"BigPanda can improve the correlations. We didn't see any big value. It is still good at the same event deduplication, event processing, and ticket creation, but I was more looking at event analysis and event correlation. In that area, it is still no big difference between the other solutions on the market. All of them, are in the same immature stage."
"The solution could improve by having better integration."
"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy,"
"What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority."
"The change management within the solution needs to be improved. There needs to be more process automation."
"The reporting is a bit weak. They should work to improve this aspect of the product."
 

Pricing and Cost Advice

"They were great to work with on pricing/licensing. Given we are a high-growth company, we needed a flexible site license."
"We pay $200,000 USD per year."
"The price of BigPanda is in the middle compared to other solutions."
"BigPanda is cheaper than the competitors."
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Top Industries

By visitors reading reviews
Financial Services Firm
27%
Manufacturing Company
8%
Computer Software Company
7%
Healthcare Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Large Enterprise11
No data available
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about BigPanda?
One of the most valuable features of BigPanda is its user-friendly interface.
What is your experience regarding pricing and costs for BigPanda?
The pricing of BigPanda includes considerations for pricing, licensing, and setup costs of the solution.
Ask a question
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Overview

 

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica
Find out what your peers are saying about BigPanda vs. Loom Systems and other solutions. Updated: January 2026.
880,255 professionals have used our research since 2012.