

BigPanda and LastPass Business compete in IT incident management and password management respectively. BigPanda has an edge in IT operations features while LastPass Business stands out with its strong security features, appealing to businesses focused on data protection.
Features: BigPanda provides a comprehensive incident management platform with powerful analytics, integration capabilities, and automation for IT environments. It offers event deduplication, correlation, and enrichment, reducing noise and improving incident response times. LastPass Business delivers advanced security features such as password vaults, multifactor authentication, and secure password sharing, alongside the ability to import credentials and the support of hardware keys like YubiKey for enhanced security.
Room for Improvement: BigPanda could benefit from refining its user interface and simplifying the integration with existing IT systems. Enhancing AI capabilities and further reducing integration complexities would improve its offering. LastPass Business could improve by expanding shared password functionalities, enhancing user management features, and increasing storage options for secure notes.
Ease of Deployment and Customer Service: BigPanda's deployment requires integration with existing IT infrastructure, which can be complex but is supported by robust customer service. LastPass Business offers a simplified deployment process, allowing teams to get up and running quickly, supported by strong customer service aimed at facilitating adoption.
Pricing and ROI: BigPanda involves significant setup costs due to integration needs but promises substantial ROI through reduced incident response times and enhanced operational efficiency. LastPass Business requires a lower initial investment while offering high ROI by enhancing security and reducing password-related risks. Although BigPanda's costs are higher, its specialization in IT management might justify its price for certain enterprises, while LastPass Business provides great value for organizations emphasizing security.
BigPanda offers significant time-saving, cost-saving, and resource-saving benefits.
BigPanda saves time with its advanced features and manages large environments while requiring fewer resources compared to our previous tool, Netcool.
Resource count has probably reduced by about ten to twenty percent due to the reduced incident count, which enables me to identify issues faster, meaning business recovery is quicker.
It has positively impacted my company not only by saving my technical time and allowing my team to service more customers, but because of this, my company is able to save on the number of techs we need to employ.
I have seen a return on investment, as it has decreased the risk of lost digital assets, decreased IT management time by forty to fifty percent, and increased our security to forty-five to fifty percent.
It is a secured and automated way for logins and identity management, which leads to easier handling.
If BigPanda can consistently provide such competent contacts, I would rate the support ten out of ten, otherwise, it is an eight out of ten.
Companies like CoreLogix, which is a log platform, achieve ten out of ten due to their responsiveness.
For technical support, we have only had to address password resets and alert mismatching.
Customer support is very responsive, meaning they are available 24/7 and reachable through a variety of means.
The customer support for LastPass Business is very proactive and responsive.
I would recommend LastPass Business because it has improved security in my organization.
It handles large volumes of alerts without limitations.
We manage a large environment with over 50,000 servers and various monitoring tools like Dynatrace, New Relic, Splunk, Nagios, and Datadog.
I rate the scalability of BigPanda at eight.
I would say it is very scalable because it can handle my organization's growth.
It can handle all the accounts and other applications of my organization.
It can be used by any size of organization, whether small, medium, or large.
BigPanda is now stable.
I would rate the availability of BigPanda at nine because it's almost 99.99% available.
However, when handling critical traffic, the BigPanda site can slow down, which we manage with a load balancer.
No downtime or lagging has been experienced.
I have not experienced any downtime or lagging.
LastPass Business is very stable because I have not experienced any lagging or downtime.
A 'deep dive' analysis feature would be appreciated to give detailed insights such as CPU usage and disk space analysis.
It would be beneficial if BigPanda leveraged AI to solve critical issues related to editing and sending alerts based on enrichment mapping files.
If BigPanda could integrate AI, it would enhance the platform significantly by offering chatbot functionality within the BigPanda UI.
The extension sometimes has a problem and gives errors when saving a new password, especially the Chrome extension.
Another great option for LastPass Business would be to periodically notify me of logins that I have saved that have not been used for 12 months and above.
The mobile app should be enhanced to make the app more stable for Android, especially.
The pricing for BigPanda is reasonable compared to other event management tools, given its advantages.
There are indirect costs related to managing open-source products, leading to resource investment in maintaining the dashboards for these capabilities.
My experience with LastPass Business pricing, setup cost, and licensing is that it is a very cost-effective and affordable tool.
The experience with pricing, setup cost, and licensing has been that the price is very cost-effective.
My experience with pricing, setup cost, and licensing is that this is one of the cost-effective tools.
Its automation has significantly improved incident response times, reducing the process to within one minute.
It can correlate multiple issues within a single device, create a single incident, and thus reduce noise and provide faster resolution.
BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality.
LastPass Business has positively impacted my organization because it is very secure. It has improved our security because LastPass Business protects passwords using strong and unique passwords that are stored in an encrypted vault for maximum protection.
The ability to share passwords between staff when needed without them being sent by email or passed around on notes makes it much more secure.
LastPass Business has positively impacted my organization because my whole organization has been using this tool for business, and now all employees are able to monitor password strength, usage, and even access to different accounts.
| Product | Mindshare (%) |
|---|---|
| LastPass Business | 1.2% |
| BigPanda | 2.8% |
| Other | 96.0% |


| Company Size | Count |
|---|---|
| Small Business | 6 |
| Large Enterprise | 12 |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Large Enterprise | 17 |
BigPanda enhances incident management through root cause analysis, alert deduplication, and event correlation. The AI-driven platform is designed for environments with high alert volumes, providing insights for data-driven decisions and seamless integration with tools like ServiceNow and Teams.
BigPanda addresses the complexities of incident management by offering an AI-focused approach to anomaly detection. Automation improves response times, while unified analytics supports informed decision-making. Despite AI integration and usability needing enhancement, the platform simplifies observability and ticketing through integrations with New Relic and Slack. Features like enrichment mapping and unified search improve functionality, though reporting and visualization aspects require development.
What are the key features of BigPanda?BigPanda is widely implemented in industries focusing on observability and predictive analysis, providing efficient alert processing and incident management. Users utilize its capabilities to seamlessly integrate with solutions like Dynatrace, particularly in environments that handle high volumes of alerts, ensuring effective notification delivery through various platforms.
LastPass Business enhances enterprise security with features like password sharing, user deactivation, and login control. Integrated with Active Directory, it ensures password management through a security dashboard, multifactor authentication, and YubiKey support.
LastPass Business provides comprehensive password management by supporting secure storage, shared folders, and master passwords for streamlined access. With an enterprise admin console and robust reporting tools, it efficiently manages credentials. It supports secure storage for procedures and notes, crucial for IT departments. Improvement areas include group inheritance, admin capabilities, and automated password rotation. Issues like URL recognition, plugin stability, and user access reporting need addressing. Enhancements in mobile app navigation and technical support are also needed, alongside increased customization and authentication options.
What are the key features of LastPass Business?In specific industries, LastPass Business is implemented as a vital tool for storing and synchronizing encrypted credentials, supporting robust password policies, and facilitating secure access control management. Organizations benefit from storing shared accounts and managing core enterprise admin passwords, promoting higher security standards across users and applications.
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