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BigPanda vs LastPass Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.5
BigPanda offers efficiency benefits for managing over 10,000 events weekly, saving time and resources compared to tools like Netcool.
Sentiment score
6.1
LastPass Business boosts security and efficiency, saves time, and reduces tech support needs, proving cost-effective for organizations.
BigPanda offers significant time-saving, cost-saving, and resource-saving benefits.
Technical Lead
BigPanda saves time with its advanced features and manages large environments while requiring fewer resources compared to our previous tool, Netcool.
Software Engineer at Trianz
It has positively impacted my company not only by saving my technical time and allowing my team to service more customers, but because of this, my company is able to save on the number of techs we need to employ.
Technical Service Specialist at PwC
I have seen a return on investment, as it has decreased the risk of lost digital assets, decreased IT management time by forty to fifty percent, and increased our security to forty-five to fifty percent.
Finance Manager at Saint-Gobain ADFORS CZ s.r.o.
It is a secured and automated way for logins and identity management, which leads to easier handling.
Senior Software Engineer at Procter & Gamble
 

Customer Service

Sentiment score
6.5
BigPanda's customer service is responsive and helpful, with noted inconsistencies like slow emails and no phone support.
Sentiment score
7.7
LastPass Business support is 24/7 but faces challenges with phone access, transition delays, and inconsistent technical assistance.
If BigPanda can consistently provide such competent contacts, I would rate the support ten out of ten, otherwise, it is an eight out of ten.
Engineer - Cloud and Infrastructure Services at a tech vendor with 10,001+ employees
Companies like CoreLogix, which is a log platform, achieve ten out of ten due to their responsiveness.
CEO / Co-Founder at Aiops ltd
For technical support, we have only had to address password resets and alert mismatching.
Technical Lead
Customer support is very responsive, meaning they are available 24/7 and reachable through a variety of means.
Senior Software Engineer at GPA
The customer support for LastPass Business is very proactive and responsive.
Technical Service Specialist at PwC
I would recommend LastPass Business because it has improved security in my organization.
Human Resources Manager at Dow
 

Scalability Issues

Sentiment score
7.2
BigPanda is scalable and integrates well, although experiences vary based on configuration efforts and peak time performance.
Sentiment score
7.4
LastPass Business offers scalable password management with effective user permissions; however, global administration and integration need improvements.
It handles large volumes of alerts without limitations.
We manage a large environment with over 50,000 servers and various monitoring tools like Dynatrace, New Relic, Splunk, Nagios, and Datadog.
Software Engineer at Trianz
I rate the scalability of BigPanda at eight.
Manager Observability at ICE
I would say it is very scalable because it can handle my organization's growth.
Senior Software Engineer at Procter & Gamble
It can handle all the accounts and other applications of my organization.
Technical Support Engineer at Capgemini
It can be used by any size of organization, whether small, medium, or large.
Senior Software Engineer at EY
 

Stability Issues

Sentiment score
7.5
BigPanda is stable with minimal downtime and effective incident management, though occasional service interruptions are promptly addressed.
Sentiment score
7.8
LastPass Business is stable and reliable for password management, with improved LDAP sync and occasional browser-related glitches.
BigPanda is now stable.
I would rate the availability of BigPanda at nine because it's almost 99.99% available.
Manager Observability at ICE
However, when handling critical traffic, the BigPanda site can slow down, which we manage with a load balancer.
Software Engineer at Trianz
No downtime or lagging has been experienced.
Digital Marketing Manager at Nestle
I have not experienced any downtime or lagging.
Senior Software Engineer at EY
LastPass Business is very stable because I have not experienced any lagging or downtime.
Technical Support Engineer at Capgemini
 

Room For Improvement

BigPanda requires enhancements in analytics, usability, integration, UI, and cost while improving accuracy, dashboards, and multi-cloud observability.
LastPass Business users seek UI, app, and extension improvements, better integration, admin features, enhanced security, and customization options.
A 'deep dive' analysis feature would be appreciated to give detailed insights such as CPU usage and disk space analysis.
It would be beneficial if BigPanda leveraged AI to solve critical issues related to editing and sending alerts based on enrichment mapping files.
Software Engineer at Trianz
If BigPanda could integrate AI, it would enhance the platform significantly by offering chatbot functionality within the BigPanda UI.
Engineer - Cloud and Infrastructure Services at a tech vendor with 10,001+ employees
The extension sometimes has a problem and gives errors when saving a new password, especially the Chrome extension.
Business Development Manager at ISC
Another great option for LastPass Business would be to periodically notify me of logins that I have saved that have not been used for 12 months and above.
Technical Service Specialist at PwC
The mobile app should be enhanced to make the app more stable for Android, especially.
Digital Marketing Manager at Nestle
 

Setup Cost

BigPanda offers cost-effective pricing at $200,000 annually, providing flexibility and competitive advantages for high-growth companies.
LastPass Business offers scalable and cost-effective licensing, though some users cite pricing increases and true-up process issues.
The pricing for BigPanda is reasonable compared to other event management tools, given its advantages.
Software Engineer at Trianz
My experience with LastPass Business pricing, setup cost, and licensing is that it is a very cost-effective and affordable tool.
Technical Service Specialist at PwC
The experience with pricing, setup cost, and licensing has been that the price is very cost-effective.
Digital Marketing Manager at Nestle
My experience with pricing, setup cost, and licensing is that this is one of the cost-effective tools.
Senior Software Engineer at Procter & Gamble
 

Valuable Features

BigPanda streamlines incident management with AI-driven alert deduplication, offering seamless integration and enhancing real-time incident resolution.
LastPass Business enhances security and efficiency with password management, seamless integrations, and centralized management for streamlined user access.
Its automation has significantly improved incident response times, reducing the process to within one minute.
It can correlate multiple issues within a single device, create a single incident, and thus reduce noise and provide faster resolution.
Manager Observability at ICE
BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality.
Technical Lead
LastPass Business has positively impacted my organization because it is very secure. It has improved our security because LastPass Business protects passwords using strong and unique passwords that are stored in an encrypted vault for maximum protection.
Technical Service Specialist at PwC
The ability to share passwords between staff when needed without them being sent by email or passed around on notes makes it much more secure.
Digital Marketing Manager at Nestle
LastPass Business has positively impacted my organization because my whole organization has been using this tool for business, and now all employees are able to monitor password strength, usage, and even access to different accounts.
Senior Software Engineer at Procter & Gamble
 

Categories and Ranking

BigPanda
Ranking in AIOps
11th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
19
Ranking in other categories
IT Infrastructure Monitoring (28th), IT Alerting and Incident Management (10th)
LastPass Business
Ranking in AIOps
7th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Single Sign-On (SSO) (9th), Enterprise Password Managers (7th)
 

Mindshare comparison

As of April 2026, in the AIOps category, the mindshare of BigPanda is 2.8%, down from 3.0% compared to the previous year. The mindshare of LastPass Business is 0.9%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AIOps Mindshare Distribution
ProductMindshare (%)
LastPass Business0.9%
BigPanda2.8%
Other96.3%
AIOps
 

Featured Reviews

Michael Wenn - PeerSpot reviewer
CEO / Co-Founder at Aiops ltd
Automated incident workflows have reduced alert noise and now improve response efficiency
In my opinion, the best feature of BigPanda is its speed in terms of deployment. It has very strong integration with all of the major platforms and workflows that organizations need. The biggest customers are enterprises like HSBC and Barclays. Implementing something effective for them that dramatically reduces meantime to repair and the number of incidents is substantially difficult, as projects can often extend three years with very small results. BigPanda is different; it is a tool relied on by many enterprises, fitting over existing toolsets rather than trying to replace them, which makes it non-competitive to many existing alerts and monitoring tools. It enhances existing systems to provide actionable intelligence for business solutions.
John Lewis - PeerSpot reviewer
Senior Software Engineer at EY
Centralized password vault has transformed access control and dramatically improved security
LastPass Business is a seamless password management tool. Now we use it across the company and it helps streamline the storage and retrieval of the myriad of passwords that we all encounter on the web these days, making it easy to share across accounts and help individuals get access to the passwords they need to do their jobs quickly and easily. It is a better alternative than having to remember passwords or write them down on Post-it notes, especially as most of our staff has transitioned to remote work. It solves most of our information technology and cybersecurity issues. LastPass Business does a good job of organizing passwords and making it easy to share some and not others. I have a personal and a company LastPass Business account, and it is seamless to shift between them. The website autofill integration is great and makes logging into sites a breeze. Autofill helps us log in seamlessly to various apps where we do not have to remember the password; it automatically autofills the password and we are able to log in, saving a lot of time. LastPass Business has a good structure to manage different departments' passwords and suggests strong passwords when setting up new accounts. It allows users to not have to remember the password since it is saved securely. It has a Vault that saves and stores organization-wide credentials. I love that because it is very secure and saves time from having to ask a coworker for their logging information. We are able to share that information and remotely collaborate easily. It has increased our security by 40 to 55 percent because LastPass Business has a Vault that saves and stores organization-wide credentials where it is very secure and easy to access. It saves time from having to ask a coworker for their logging information, takes the stress out of worrying about internet security and related threats, and helps make the onboarding and offboarding process easier for the HR and OPS teams with little concern for employees changing logins and little to no worry about data breaches and other security issues. Since we deployed it, we do not have to waste time logging into multiple apps in my organization. It makes it very easy for new hires to be able to log in to multiple apps within LastPass Business, saving a lot of time. LastPass Business is deployed in my organization as a Hybrid Cloud.
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Top Industries

By visitors reading reviews
Financial Services Firm
24%
Manufacturing Company
9%
Healthcare Company
7%
Retailer
5%
Manufacturing Company
11%
Financial Services Firm
11%
University
8%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Large Enterprise11
By reviewers
Company SizeCount
Small Business8
Large Enterprise17
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about BigPanda?
One of the most valuable features of BigPanda is its user-friendly interface.
What is your experience regarding pricing and costs for BigPanda?
The pricing of BigPanda includes considerations for pricing, licensing, and setup costs of the solution.
What is your experience regarding pricing and costs for LastPass Enterprise?
My experience with pricing, setup cost, and licensing is that it is a very cost-effective and affordable tool.
What needs improvement with LastPass Enterprise?
LastPass Business can be improved by making the user log section much clearer and having more accurate options. An improvement needed is to add an option in the settings that automatically changes ...
What is your primary use case for LastPass Enterprise?
My main use case for LastPass Business is that it is being used across the whole organization, helping us by unifying and centralizing password management for all our users. With users having more ...
 

Also Known As

No data available
LastPass Enterprise, Lastpasss Teams
 

Overview

 

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
Deakin University, Duke University, Code.org, Influitive, PeopleKeys, SMA Technologies, Skynamo
Find out what your peers are saying about BigPanda vs. LastPass Business and other solutions. Updated: February 2026.
886,719 professionals have used our research since 2012.