BeyondTrust Remote Support vs CA Service Operations Insight [EOL] comparison

Why PeerSpot?

The compared BeyondTrust and Broadcom solutions aren't in the same category. BeyondTrust is ranked #7 in VUS , with an average rating of 8.4, and holds a 2.9% mindshare in the category. Additionally, 100% of BeyondTrust users are willing to recommend the solution, compared to 100% of Broadcom users who would recommend it.

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Executive Summary

We performed a comparison between BeyondTrust Remote Support and CA Service Operations Insight [EOL] based on real PeerSpot user reviews.

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Buyer's Guide

Remote Access

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Featured Reviews

Anumula Hitesh

Senior Business Development Executive at Digitaltrack

Centralized device management has automated onboarding and improves remote security compliance

One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.

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Christopher Martin

Technical Support Specialist at Johnson & Johnson

Secure remote access has transformed global support and simplified cross-platform collaboration

BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.

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it_user558297

Technology Architect at a tech company with 10,001+ employees

The integration and the presentation layer are valuable. It needs some work in the stability area.

I rated this product highly because it does what it is supposed to do, and it's configurable and adaptable, but it still needs some work. What exactly it needs to improve is too complicated to answer. I'd have to think about that for awhile, so I can't really think about that.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to push applications on devices is valuable. You do not have to manually install applications one by one. If you like to use ten different applications, you do not have to manually go and download them one by one. Intune can compile a package for you, and then you can just push them from the admin center."

"I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part."

"I am very satisfied that when any user comes into our organization and we provide the user ID and password, the setup will auto-complete with basic applications and security installed automatically, making the device ready within approximately ten to fifteen minutes."

"The mobile device management is very useful."

"Microsoft Intune has a pretty positive impact overall, especially in terms of device management efficiency and supporting remote work."

"This product offers an alternative solution to other UEM (Unified Endpoint Management) solutions."

"Its protection policies are most valuable. It protects mobile devices as well as individual apps. It is pretty scalable, and its documentation is also pretty good. It is also pretty straightforward to deploy."

"My favorite feature of Microsoft Intune is the dashboard; the dashboard is very simple and user-friendly, and any person, even without prior knowledge, can understand it easily by seeing the interface dashboard."

More Microsoft Intune pros

"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."

"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."

"We love the ability to customize our remote support page."

"This is a very secure product."

"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."

"We have a service offering called Remote Support; we can't deliver it without this tool, and the tool costs $10,000 while we make $100,000, so it's a pretty good ROI."

"The firm has greatly benefited from using Bomgar Remote; it is a lightweight, reliable solution that gives IT a direct visual of occurring issues."

"BeyondTrust Remote Support has positively impacted my organization by enabling us to reduce travel expenses for our IT technician by at least 50%."

More BeyondTrust Remote Support pros

"The most valuable features are the integration and probably the presentation layer."

"Technical support is very good."

"The pricing and licensing costs are very cheap and as there is no comparable product offered by other vendors, CA SOI is truly a unique solution with a very affordable price bracket."

"It's really going to be a game changer once it hits the market, and it really hits the world – when it starts being used by everybody."

"In my position, the ability to pull information from various management tools is a must, and SOI allows me to do that with ease."

"We can bring in all the CIs that we have and associate them with services."

Cons

"A more incisive reporting tool with automated progress updates and graphical representation would be beneficial, as the current manual method lacks efficiency and visual clarity."

"However, in Microsoft Intune that is not possible because Microsoft releases it across the world as one data piece."

"The only drawback or challenge is that it does not support server deployment."

"In the future, I would like to see improvements in Microsoft Intune, especially related to policies and GPU."

"There are areas that have room for improvement in Microsoft Intune, particularly regarding integrations."

"I would like to see Intune improve its handling of hybrid domain joins. We continue to experience issues with machines losing their hybrid domain join status."

"In Microsoft Intune, there is significant slowness, and there needs to be more logs when we deploy software, parameters, or scripts to troubleshoot problems and errors in the interface, workstations, and Android devices."

"Areas for improvement in Intune include expanding support beyond Samsung devices to accommodate other Android manufacturers like Redmi and Motorola."

More Microsoft Intune cons

"It needs better Linux support. We have had issues with Ubuntu specifically."

"I would like to be able to transfer files between sessions."

"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."

"Technical support for this region can be improved."

"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."

"The solution currently is not stable and we gave a road map of our expectations two or three days ago."

"Pricing needs to be changed as this is a very expensive solution."

"The configuration and permission options are extensive. However, we would appreciate having a search function in the settings."

More BeyondTrust Remote Support cons

"Customer Service: 8/10 - due to a complicated integration setup for CA COTS, a lack of proper documentation, as well as a limited featured topology, and no GIS map capability."

"In regards to their newly released Operational Analytics interface for mainframe systems, so far, the first releases are a limited set of data."

"The only thing it's missing is High Availability with remote locations. They should bring this is in ASAP."

"It’s not as scalable, but it’s not as big a platform as UIM."

"They need to look at going beyond Windows and go in more of an analytics direction."

"It needs some work in the stability area. It's enterprise ready, but it's not as robust for a large volume."

Pricing and Cost Advice

"Its pricing seems reasonable."

"As a partner, we always look for how we can generate more revenue from a consulting point of view, but I do not see any complaints from the customer side regarding pricing, so they are satisfied with it."

"Microsoft Intune has been incorporated into our Microsoft E5 licenses."

"This cost is approximately $30 USD per user per month."

"We work with the subscription rather than a server license. I think it's economical this way because we don't have to have a server license for that, and I think that works in our favor."

"I am satisfied with the pricing."

"In terms of the product price and licensing costs, my company finds the product to be reasonably priced."

"The product is relatively pricey, but considering its benefits, I'd say it's fair. The benefits outweigh the expensive licensing fees, especially for large organizations, but medium-sized and smaller businesses may be unable to afford it."

More Microsoft Intune pricing and cost advice

"Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."

"This product provides value for money."

"We believe for the money, it is worth what you pay."

"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."

"The solution is subscription-based and depends on the number of admin users."

"Bomgar has a very fair pricing structure."

"We pay every year for the box, and there are no additional costs."

"I would prefer that it was more affordable."

More BeyondTrust Remote Support pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

10%

Financial Services Firm

10%

Outsourcing Company

Computer Software Company

Manufacturing Company

12%

Outsourcing Company

Financial Services Firm

Computer Software Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	191
Midsize Enterprise	63
Large Enterprise	187

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	9
Large Enterprise	29

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What needs improvement with BeyondTrust Remote Support?

I am not certain about the billing of BeyondTrust Remote Support, but I have heard that it is a bit expensive, so the...

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What advice do you have for others considering BeyondTrust Remote Support?

Since using BeyondTrust Remote Support, it is very productive because we can let people join our link and we can help...

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What is your experience regarding pricing and costs for BeyondTrust Remote Support?

My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. S...

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Comparisons

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Compared 7% of the time

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Compared 6% of the time

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Compared 35% of the time

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Compared 24% of the time

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Compared 21% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

October 2026

Download Microsoft Intune product report

Buyer's Guide

BeyondTrust Remote Support

October 2026

Download BeyondTrust Remote Support product report

Buyer's Guide

CRM

October 2026

CA Service Operations Insight [EOL] report

Download CA Service Operations Insight [EOL] product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Bomgar Remote Support

CA SOI

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

BeyondTrust Remote Support offers seamless device integration, easy-to-use interfaces, and flexibility across platforms. It is robust in security and allows remote administration, improving response times and reducing costs.

BeyondTrust Remote Support is a comprehensive tool for remote access, enabling IT teams to conduct remote troubleshooting and secure system management efficiently. With its ability to support multiple platforms, it enhances IT productivity by allowing technicians to address issues and maintain security standards effectively. Its enhanced collaboration tools also facilitate efficient team support.

What are the key features of BeyondTrust Remote Support?

Seamless Integration: Easily combined with existing systems.
Multi-Platform Support: Compatible with numerous devices.
Robust Security: Secure credential management and auditing capabilities.
User Elevation: Capability during sessions for better access.
Team Collaboration: Enhanced collaboration tools for support teams.

What benefits and ROI should users evaluate?

Cost Reduction: Decreases the need for on-site support and travel.
Time Efficiency: Quick response improves service delivery.
Productivity Boost: Supports multiple devices, increasing IT service effectiveness.
Security Compliance: Maintains high security standards during remote sessions.

BeyondTrust Remote Support is widely implemented across industries to enable smooth IT support for employees. By offering remote troubleshooting, secure access control, and system management, it reduces the need for on-site visits. Features like remote session sharing and chat support empower technicians to effectively collaborate and ensure compliance within diverse network environments.

BeyondTrust

CA Service Operations Insight is comprehensive service management software designed to help IT and engineering manage the quality and availability of online services more effectively. This solution helps make your operations less of a technology silo-monitoring team and more business-aligned. CA Service Operations Insight is a customer relationship management system that provides a holistic visualization of the components across technology domains that deliver services to your customers by correlating data from a wide variety of CA and multi-vendor monitoring tools. By moving beyond traditional business service management solutions, our service management software helps you pinpoint what could be threatening to your service delivery. Through cross-domain IT operations analytics, this next-generation customer relationship management system helps your operations staff take specific actions appropriate to your business priorities.

Broadcom

Sample Customers

Mitchells and Buzzers, Callaway

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

Lexmark, HCL Technologies, Banese

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