AWS Auto Scaling vs ServiceNow Cloud Observability comparison

Amazon Web Services (AWS) and ServiceNow are both solutions in the Application Performance Monitoring (APM) and Observability category. Amazon Web Services (AWS) is ranked #14 with an average rating of 8.7, while ServiceNow is ranked #37 with an average rating of 8.0. Amazon Web Services (AWS) holds a 0.4% mindshare in APM, compared to ServiceNow’s 0.6% mindshare. Additionally, 91% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 100% of ServiceNow users who would recommend it.

AWS Auto Scaling

Read 22 AWS Auto Scaling reviews

802 Views
754 Comparison Views

91% willing to recommend

ServiceNow Cloud Observability

Read 4 ServiceNow Cloud Observability reviews

1,064 Views
1,021 Comparison Views

100% willing to recommend

AWS Auto Scaling

ServiceNow Cloud Observability

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

ServiceNow Cloud Observability and AWS Auto Scaling are both prominent solutions for managing cloud infrastructure. Users are generally more content with the comprehensive features and integration capabilities of ServiceNow Cloud Observability, despite AWS Auto Scaling leading with its scalability and deployment efficiency.

Features: ServiceNow Cloud Observability offers powerful monitoring and analytics tools, deep insights into system performance and health, and comprehensive integration capabilities. AWS Auto Scaling is known for its automatic adjustment capabilities, handling demand fluctuations, and excellent scalability. ServiceNow's detailed observability is highlighted as more valuable.

Room for Improvement: Users suggest ServiceNow Cloud Observability could enhance its alerting system, improve user interface intuitiveness, and offer more predictive functions. AWS Auto Scaling could benefit from more intuitive configuration options, simplified setup, and better documentation. Each product has specific areas for potential development.

Ease of Deployment and Customer Service: ServiceNow Cloud Observability is appreciated for its smooth deployment process and responsive customer service. AWS Auto Scaling is recognized for quick and flexible deployment but has mixed feedback on customer support experiences. ServiceNow delivers better support, while AWS is noted for deployment speed.

Pricing and ROI: ServiceNow Cloud Observability is perceived as a higher investment with significant long-term benefits in operational efficiency. AWS Auto Scaling is viewed as cost-effective with excellent ROI, particularly for businesses with variable workloads. Users find AWS more economical, but ServiceNow offers a broader spectrum of benefits justifying its cost.

To learn more, read our detailed AWS Auto Scaling vs. ServiceNow Cloud Observability Report (Updated: December 2025).

Buyer's Guide

AWS Auto Scaling vs. ServiceNow Cloud Observability

December 2025

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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

AWS Auto Scaling

Ranking in Application Performance Monitoring (APM) and Observability

14th

Average Rating

8.8

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

37th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of AWS Auto Scaling is 0.4%, up from 0.1% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.6%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
AWS Auto Scaling	0.4%
ServiceNow Cloud Observability	0.6%
Other	99.0%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Ishaka Michael Efe

DevOps Engineer Intern at HNG Tech

Automation has simplified traffic management and improved workload efficiency

I'm not really sure what improvements I would want to see in AWS Auto Scaling because I haven't really used it extensively or explored most of it. To the extent that I've used it so far, I think it is very good. I can't really say for certain what should be improved because I haven't really explored it a lot. However, what I've been using it for has been very good. If there could be training for AWS Auto Scaling, that would be fine. If you could add more training on how to use it correctly and on the functions that I haven't used before or some people have not really used before, that would help. If there could be more documentation and training on it, that would be beneficial.

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VinayKumar16

Senior DeliveryManager at ITC Infotech

Provides ease of use in areas like analytics and reporting

The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"AWS Auto Scaling is very good for managing traffic and creating new instances when necessary."

"The solution's monitoring effectively monitors our application and CPU utilization."

"AWS Auto Scaling is very good for managing traffic and creating new instances when necessary."

"It helps us to reduce the cost."

"Our internal business applications are hosted in AWS Auto Scaling."

"The automation aspect where you can automate it to whatever you want is what I value the most about Auto Scaling."

"The product provides self-healing features."

"The tool gives you the flexibility to scale up and grow. The solution is also fast to deploy."

More AWS Auto Scaling pros

"The UI is very intuitive."

"To a certain extent, it is possible to save on the costs of the product."

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

Cons

"Setting up the configuration involves too much work for the cloud engineer, like configuring the ALB, the target group, and all the steps."

"It could be cheaper."

"The product’s pricing needs improvement."

"We can have more auto scaling algorithms implemented in AWS Auto Scaling."

"The tool must include AI features."

"The solution is not out-of-the-box and you have to study to use it. It should be more easier to use."

"In comparison to other public clouds, the product is costly."

"There hasn't been a need for improvements."

More AWS Auto Scaling cons

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."

"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."

"The dashboard and graphics must be improved."

Pricing and Cost Advice

"AWS Auto Scaling is an expensive solution."

"AWS Auto Scaling's price is high."

"AWS Auto Scaling is a pay-per-use and pay-as-you-use service."

"The product is expensive."

"The pricing is good. I have not had any customers that have complained about the price."

"The product has moderate pricing."

"AWS Auto Scaling is a cheap solution."

"The product is expensive. I rate the tool's pricing model an eight out of ten."

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

16%

Computer Software Company

12%

Manufacturing Company

12%

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	2
Large Enterprise	11

No data available

Questions from the Community

What do you like most about AWS Auto Scaling?

The tool's most valuable feature is vertical auto-scaling, which is easy to use. However, most companies now prefer horizontal scaling. I set up the health check integration to monitor CPU usage. W...

See all answers

What is your experience regarding pricing and costs for AWS Auto Scaling?

I'm not sure about the pricing aspect of AWS Auto Scaling or the cost of it.

See all answers

What needs improvement with AWS Auto Scaling?

See all answers

What needs improvement with LightStep?

There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.

See all answers

What is your primary use case for LightStep?

I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...

See all answers

What advice do you have for others considering LightStep?

I recommend the product to others. I rate the tool an eight out of ten.

See all answers

Comparisons

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Compared 30% of the time

Splunk ITSI (IT Service Intelligence) vs AWS Auto Scaling

Compared 22% of the time

Splunk Enterprise Security vs AWS Auto Scaling

Compared 18% of the time

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Datadog vs ServiceNow Cloud Observability

Compared 13% of the time

Snyk vs ServiceNow Cloud Observability

Compared 12% of the time

Cribl vs ServiceNow Cloud Observability

Compared 8% of the time

Instana Dynamic APM vs ServiceNow Cloud Observability

Compared 8% of the time

Splunk Observability Cloud vs ServiceNow Cloud Observability

Compared 7% of the time

More ServiceNow Cloud Observability Competitors

Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

January 2026

Download AWS Auto Scaling product report

Buyer's Guide

ServiceNow Cloud Observability

January 2026

Download ServiceNow Cloud Observability product report

Also Known As

AWS Auto-Scaling

LightStep

Overview

AWS Auto Scaling monitors your applications and automatically adjusts capacity to maintain steady, predictable performance at the lowest possible cost. Using AWS Auto Scaling, it’s easy to setup application scaling for multiple resources across multiple services in minutes. The service provides a simple, powerful user interface that lets you build scaling plans for resources including Amazon EC2 instances and Spot Fleets, Amazon ECS tasks, Amazon DynamoDB tables and indexes, and Amazon Aurora Replicas. AWS Auto Scaling makes scaling simple with recommendations that allow you to optimize performance, costs, or balance between them. If you’re already using Amazon EC2 Auto Scaling to dynamically scale your Amazon EC2 instances, you can now combine it with AWS Auto Scaling to scale additional resources for other AWS services. With AWS Auto Scaling, your applications always have the right resources at the right time.

Amazon Web Services (AWS)

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.

ServiceNow

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers

InVision, Twilio, Lyft, Yext, DigitalOcean,

Buyer's Guide

AWS Auto Scaling vs. ServiceNow Cloud Observability

December 2025

Free Report: AWS Auto Scaling vs. ServiceNow Cloud Observability

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