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AWS Auto Scaling vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

AWS Auto Scaling
Ranking in Application Performance Monitoring (APM) and Observability
14th
Average Rating
8.8
Reviews Sentiment
7.0
Number of Reviews
21
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
10th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
51
Ranking in other categories
IT Alerting and Incident Management (3rd)
 

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of AWS Auto Scaling is 0.3%, up from 0.1% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Splunk ITSI (IT Service Intelligence)0.7%
AWS Auto Scaling0.3%
Other99.0%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Mbula Mboma - PeerSpot reviewer
Boosts deployment efficiency with seamless automatic scaling capabilities
My primary use case for Auto Scaling is mainly to deploy applications at scale Auto Scaling has made the deployment of applications more efficient, allowing us to manage traffic and maintain performance as user counts increase. Auto Scaling is a cool feature that works well and its automatic…
Ahmed Naguib - PeerSpot reviewer
Identifying complex diagnostics and alert management improvements needed
The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities. It is state-of-the-art. The intelligent alerting in Splunk ITSI (IT Service Intelligence) is very good. The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems. It is very effective. The customizable dashboards in Splunk ITSI (IT Service Intelligence) facilitate our customers because they are highly adaptable. We have multiple types of dashboards, depending on who will be utilizing them, such as engineering, middle management, IT heads, or NOC teams that will be monitoring systems. The metrics I rely on for monitoring in Splunk ITSI (IT Service Intelligence) depend on what kind of asset or CI we are monitoring. For applications, we have the number of concurrent transactions, response time from the database, and write time on the desk. There are multiple parameters and metrics that we utilize in the monitoring part within ITSI.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I would highly recommend Auto Scaling to others because it is a fantastic feature that simplifies scaling processes and makes deployment efficient."
"It helps us to reduce the cost."
"The good thing about Autoscaling is that it provides the capacity to minimize downtime. So, it gives you the assurance of stability and robustness within your system."
"The setup is not very complex."
"Our internal business applications are hosted in AWS Auto Scaling."
"The tool's most valuable feature is vertical auto-scaling, which is easy to use. However, most companies now prefer horizontal scaling. I set up the health check integration to monitor CPU usage. When it reaches seventy percent, it sends me an email notification."
"It can scale."
"The most valuable feature is the ability to select a minimum amount of active servers so that a new server automatically launches if one fails."
"I particularly appreciate two features of Splunk ITSI: data forwarding and the marketplace."
"The root cause analysis is very helpful for us."
"The most valuable feature is event correlation, which ensures that only one ticket is generated per issue, eliminating duplicates and reducing noise from multiple alerts."
"I find the episode review, glass tables, and correlation search features very useful."
"ITSI includes a feature called a glass table."
"Alerts and episodes are valuable to me."
"What I like the most is the event correlations. It's a file structure, and ITSI has a correlation layer where you can normalize the events from different sources. Once these events are normalized, you set up rules to aggregate them into different or the same attributes. After the rules are defined, you can automate the process to solve the issue automatically."
"Splunk's intuitive interface and scalability make it accessible to non-technical users, and its capacity to monitor every millisecond of data across multiple applications is truly impressive."
 

Cons

"It requires a downtime before deploying the Auto Scaling group."
"Setting up the configuration involves too much work for the cloud engineer."
"The product’s pricing needs improvement."
"Flexibility in configuring the workload is missing in AWS Auto Scaling."
"It has latency issues. It depends on the distribution used, whether it's Amazon Linux, Windows Linux, etc. Occasionally, there are latency issues, which might lead to slower performance."
"The tool's stability could be improved."
"It is sometimes very critical to deploy on AWS since some servers are already running in the background. There are challenges for employees on how to deploy at a given time."
"The product’s security features need improvement."
"When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature."
"They should make it easier to use. Many people are new to it. It is hard and has a steep learning curve."
"It would be good if an interface was included in the next release."
"There should be entity conflict resolution, specifically regarding duplicate entities. There should be case sensitivity for various keys amongst entities, specifically host names. We need IT metrics-based indexes and more content packs. I know they are coming out with these features"
"Quality-of-life features have room for improvement."
"ITSI is an almost perfect tool, but there is room for improvement in a few features like the deep dive and multi-KPI alerts. We're using most of the features like service API, coding searches, and aggregation, but our team members hardly use multi-KPI and deep dive. We don't use the multi-KPI or deep dive because everything is available in the service KPI. I don't think this feature is necessary."
"Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules."
"The problem becomes the price, as Splunk is an expensive product."
 

Pricing and Cost Advice

"AWS Auto Scaling is a cheap solution."
"The pricing is good. I have not had any customers that have complained about the price."
"The product is expensive."
"The product has moderate pricing."
"AWS Auto Scaling's price is high."
"AWS Auto Scaling is an expensive solution."
"AWS Auto Scaling is a pay-per-use and pay-as-you-use service."
"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."
"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
"Pricing has some room for improvement."
"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."
"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
18%
Manufacturing Company
10%
Computer Software Company
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise2
Large Enterprise11
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise9
Large Enterprise32
 

Questions from the Community

What do you like most about AWS Auto Scaling?
The tool's most valuable feature is vertical auto-scaling, which is easy to use. However, most companies now prefer horizontal scaling. I set up the health check integration to monitor CPU usage. W...
What is your experience regarding pricing and costs for AWS Auto Scaling?
The pricing of Auto Scaling is medium range, neither high nor low.
What needs improvement with AWS Auto Scaling?
It is sometimes very critical to deploy on AWS since some servers are already running in the background. There are challenges for employees on how to deploy at a given time. It requires a downtime ...
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...
 

Also Known As

AWS Auto-Scaling
No data available
 

Overview

 

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about AWS Auto Scaling vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: September 2025.
872,706 professionals have used our research since 2012.