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Aurea CX Messenger vs Everbridge Mass Notification comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Aurea CX Messenger
Average Rating
9.0
Reviews Sentiment
7.7
Number of Reviews
7
Ranking in other categories
Business Activity Monitoring (4th), Message Queue (MQ) Software (11th), Enterprise Service Bus (ESB) (13th), SOA Governance (6th), Message Oriented Middleware (MOM) (9th)
Everbridge Mass Notification
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
17
Ranking in other categories
Mass Notification Software (1st)
 

Mindshare comparison

Aurea CX Messenger and Everbridge Mass Notification aren’t in the same category and serve different purposes. Aurea CX Messenger is designed for Business Activity Monitoring and holds a mindshare of 12.4%, up 5.5% compared to last year.
Everbridge Mass Notification, on the other hand, focuses on Mass Notification Software, holds 23.1% mindshare, down 26.1% since last year.
Business Activity Monitoring Mindshare Distribution
ProductMindshare (%)
Aurea CX Messenger12.4%
IBM MQ21.0%
TIBCO Enterprise Message Service13.6%
Other53.0%
Business Activity Monitoring
Mass Notification Software Mindshare Distribution
ProductMindshare (%)
Everbridge Mass Notification23.1%
OnSolve Platform for Critical Event Management16.4%
Rave Alert13.1%
Other47.4%
Mass Notification Software
 

Featured Reviews

Radhey Rajput - PeerSpot reviewer
Sr. IT Analyst at NCR Corporation
Lightweight and efficient solution
It's very good and lightweight. But, it does not provide web service communication. But it is excellent for internal connections One valuable feature is the messaging broker. If there is a disruption, it restores the messages. And when the application is running, it delivers all the messages. The…
reviewer2884515 - PeerSpot reviewer
Senior Director Of Protection And Resilience at a non-tech company with 11-50 employees
Crisis communication has protected remote staff and builds trust through rapid two-way updates
I do not know that there is too much improvement that I can offer at the moment regarding Everbridge Mass Notification. It is one of the best tools in this market space across the globe. Everbridge obviously has high-profile large corporate clients, including government organizations in the US and other countries. They provide an opportunity and an avenue for clients to submit feedback, and in the Everbridge community that we all as clients have access to, we learn from one another. If we all have a similar challenge we would like to see Everbridge improve, the Everbridge community, the company, and their project teams look for that feedback and then they try to implement that in their project plan for the following upcoming years. I think Everbridge is very lean and very forward-leaning in its approach to how to serve its clients and is continually taking the feedback from those clients and implementing those as quickly as possible. I do not know that there is anything that I can see they need to change at the moment, but if there is, then I know that they will address it as soon as possible.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Before this, there was a separate front-end software setup for different departments in the organization, which is now clubbed together and provides a single platform for all departments functioning on different business aspects."
"ESB: Provides all kind of possibilities to resolve business needs. A lot of ready to use services plus custom Java services. I used a lot of them all."
"The solution's stability is excellent; it's one of the best features, and we haven't experienced any bugs or glitches that have affected its performance."
"Sonic is lightweight, scalable, and does the work; easy to start, setup, and manage, and compared with Oracle much easier and cheaper."
"SDM: User-friendly tool which allows for a seamless approach to performing hotfixes, if required."
"My advice to anyone considering Aurea CX Messenger is just try it; from my experience, it is very easy to deploy, very easy to develop and to implement in production."
"The solution is highly scalable, this is very important for us. It can handle a lot of messages."
"The Messenger Broker is a really good feature."
"Everbridge is a dynamic tool that integrates well with our other systems. We can trigger messages from one platform to multiple places. The messages are sent to campus TVs and our website. We've been able to connect it through a lot of different options."
"Most recently, the ability to pull from white pages and yellow pages is valuable. It used to be that we were using the system and people had to sign up to be included in it, and just last year, we were given the option to pull from white pages and yellow pages, which broadens our audience considerably."
"Our organization values the capabilities that Everbridge gives us."
"We find the templates useful. We can pre-write them, save them, and reuse them over and over. For instance, we get snow and ice storms in the Northeast, so we have school delays and cancellations. Instead of drafting a new message for distribution each time, you create a template and deploy it. You can change the date of the event and specific information. It might say that class times will be delayed or we'll be closed for a day."
"The reporting we have is very intuitive and provides good insight into the results when we send out a mass notification."
"Everbridge Mass Notification has been an extremely effective tool for leadership to understand potential impacts to employees located throughout the United States since all of our employees are 100% remote."
"One of the most valuable features is that we can select specific users to whom we want to message by area. We can draw on the map within the interface and send a message to all our subscribers within that area, ensuring relevant and targeted alerting. This prevents us from disturbing all of our subscribers with messages that aren't relevant to them."
"I like how Everbridge can deliver notifications in multiple modes simultaneously. We can set up several emails and phone numbers for each employee so that they can receive information in as many different ways as possible."
 

Cons

"The improvement is that it should be on the cloud and use web services."
"It should include/add more services with the product as per market demand. It should include custom Java services developed by any organization or provide a platform where users/developers can share ideas/custom services, etc."
"The solution needs to improve support for new, more recent protocols on the API."
"The 2015 version was a nightmare at the beginning compared with 2013 version."
"They should not be frequently upgrading the product version."
"Another issue, which again, I'm not aware if they already have because we have not updated to the latest version, but all the DevOps features would be nice to have because right now they are using their own deployment features."
"Aurea CX Messenger could improve by making better use of the new APIs"
"I don't know if the last version has the cloud option, but maybe that could be good. That could be something that is included."
"One place where Everbridge can be improved is its language libraries. It is weak on languages."
"Everbridge Mass Notification is one of the greatest tools, but sometimes it does not identify some of the locations."
"I've been working with them literally for years to get certain things resolved, and there are always issues and problems. One of the issues that we've been dealing with recently and for some time now is that some people don't get the message. It goes out to 27,000 people, and afterward, I hear from people that they did not get the message, or their phone didn't ring, and it didn't go to voicemail. Nothing happened, and they were just dropped. This seems to be an ongoing issue."
"It is a little bit more than other providers in this space, but Everbridge Mass Notification offers more than any other provider in the space, so I have expected that, and it is as I would plan to spend."
"The technical support is inconsistent."
"There are a few quirks in the interface that drive me nuts. It seems trivial, but when you have thousands of records, you want to see more than 25 results per page. I have to change the settings for results per page each time I switch between one of our 17 institutions. It's a bit irritating to do that 17 times in an hour. I should be able to change that default setting and permanently store it. They also changed the search query to search by phone instead of name. Who looks for somebody using a phone number? It's just kind of little silly things that I don't think they're using in a large-scale environment like I am."
"Regarding improvement, it could be clearer around selecting groups of users to notify; it could be more intuitive to pick who we want to send messages to."
"Everbridge has a huge amount of documentation, which is great. I think they've done a wonderful job on that. However, it can be difficult to sort through all of that to find what you need."
 

Pricing and Cost Advice

"You pay nothing for licensing, because the commercial model is a subscription. Other environments, such as QA and Development, are included in the subscription"
"Much better than Oracle SOA Suite."
"The pricing is not so high."
"The product is fairly priced."
"We changed plans halfway through our engagement with Everbridge. It was one of those things where I liked the original license agreement a little better, but I understand the model they went to. They shifted to a consumption-based model, which isn't ideal. It has limited my use of the platform to some degree, but I get it. I understand where they're coming from."
"The product's pricing is the most competitive of the three solutions we evaluated. One feature we have yet to use is the keyword opt-in functionality, which Everbridge included in the price. In contrast, Rave Alert wanted to charge us extra."
"We recently renewed our contract, and the pricing is on the higher end. We have a yearly license with a three-year commitment, which seems standard, so we have no issues with that."
"Considering what the product offers, the price is fairly reasonable."
"Everbridge is a little pricey for what it offers. It's a bit overpriced from that standpoint. I'm aware of another company called AlertMedia that has a little more competitive pricing than Everbridge."
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Top Industries

By visitors reading reviews
Construction Company
11%
Non Profit
9%
Manufacturing Company
8%
Financial Services Firm
8%
Financial Services Firm
14%
Government
10%
University
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise5
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise12
 

Questions from the Community

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What do you like most about Everbridge Mass Notification?
Their staff and service teams are extremely knowledgeable, helpful, and friendly. They have helped us tremendously in maximizing the capabilities and adjusting for our unique needs at our universit...
 

Also Known As

CX Messenger Enterprise, Aurea Sonic ESB, Aurea Sonic, Aurea Sonic MQ
No data available
 

Overview

 

Sample Customers

Heathrow, HomeServe, Paypal, Freedom Mortgage
Pratt & Whitney, Westfield Gas & Electric, Gerald Eve, CIBC Mellon, Santa Clara Valley Transportation Authority
Find out what your peers are saying about IBM, TIBCO, Aurea and others in Business Activity Monitoring. Updated: July 2026.
909,679 professionals have used our research since 2012.