Aurea CX Messenger vs Everbridge Mass Notification comparison

"Easy to deploy new services."

"The features that I have found most valuable are that it is very easy to develop. Most of it is graphical, but we also have the option to add any custom call that you need."

"The Messenger Broker is a really good feature."

"SDM: User-friendly tool which allows for a seamless approach to performing hotfixes, if required."

"Before this, there was a separate front-end software setup for different departments in the organization, which is now clubbed together and provides a single platform for all departments functioning on different business aspects."

"The solution is highly scalable, this is very important for us. It can handle a lot of messages."

"The solution is highly scalable, this is very important for us. It can handle a lot of messages."

"The solution offers excellent stability."

"The reporting we have is very intuitive and provides good insight into the results when we send out a mass notification."

"I like how Everbridge can deliver notifications in multiple modes simultaneously. We can set up several emails and phone numbers for each employee so that they can receive information in as many different ways as possible."

"Everbridge is a dynamic tool that integrates well with our other systems. We can trigger messages from one platform to multiple places. The messages are sent to campus TVs and our website. We've been able to connect it through a lot of different options."

"One of the most valuable features is that we can select specific users to whom we want to message by area. We can draw on the map within the interface and send a message to all our subscribers within that area, ensuring relevant and targeted alerting. This prevents us from disturbing all of our subscribers with messages that aren't relevant to them."

"From research into competing products, there are no products on the market that appear to be decidedly better."

"The most valuable features are the ease of use and the ability to set up templates for similar events, which helps streamline and makes it faster to get the message out, especially during a crisis."

"We like the simulation mode, a relatively new feature for Everbridge. It allows our users to practice sending out alerts, which is especially useful for new users transitioning to the platform, and was only possible after this feature was added. If we can't practice regularly, we'll be more nervous in an emergency which increases the chance of mistakes, and we need to be ready to send out those alerts."

"We like the ability to integrate geolocation data from our HR system that tells us where teammates work or live. That information helps us calibrate the notification. If we know a storm or a tornado will hit a specific area, we can look at the map view within Everbridge. The feature is called the Universe View, and it's a section of the tool that lets us notify those folks based on the location data we have for them."

"Another issue, which again, I'm not aware if they already have because we have not updated to the latest version, but all the DevOps features would be nice to have because right now they are using their own deployment features."

"The 2015 version was a nightmare at the beginning compared with 2013 version."

"You should not hurry with upgrades without testing the whole product completely."

"I would definitely like to see marketing for this product."

"Aurea CX Messenger could improve by making better use of the new APIs"

"The solution needs to improve support for new, more recent protocols on the API."

"I don't know if the last version has the cloud option, but maybe that could be good. That could be something that is included."

"They should not be frequently upgrading the product version."

"There are a few quirks in the interface that drive me nuts. It seems trivial, but when you have thousands of records, you want to see more than 25 results per page. I have to change the settings for results per page each time I switch between one of our 17 institutions. It's a bit irritating to do that 17 times in an hour. I should be able to change that default setting and permanently store it. They also changed the search query to search by phone instead of name. Who looks for somebody using a phone number? It's just kind of little silly things that I don't think they're using in a large-scale environment like I am."

"Online training materials and support documentation could be improved."

"Online training materials and support documentation could be improved."

"Reporting is something Everbridge should improve. It's pretty weak. The tool has some reports, but you often need to go down to the Excel level and do it yourself. It would help if the solution had more robust in-app reporting tools and technology that offer an analysis of what you've sent out and some more details."

"Everbridge can send out conference bridge meetings, but as nobody uses conference calls anymore, we would love to be able to generate Zoom links through the solution. That would be extremely helpful."

"Everbridge has a huge amount of documentation, which is great. I think they've done a wonderful job on that. However, it can be difficult to sort through all of that to find what you need."

"The way Everbridge has set up permissions is somewhat tricky. Administrator-level permissions could be more intuitive. It could be easier to give people the specific permissions you want them to have."

"We have some issues regarding the template layout; we have about 80 templates and must scroll through a long list to find the one we want. It would be good to see subcategories or the ability to filter through the templates somehow."

"You pay nothing for licensing, because the commercial model is a subscription. Other environments, such as QA and Development, are included in the subscription"

"Much better than Oracle SOA Suite."

"The pricing is not so high."

"The product is fairly priced."

"We recently renewed our contract, and the pricing is on the higher end. We have a yearly license with a three-year commitment, which seems standard, so we have no issues with that."

"We changed plans halfway through our engagement with Everbridge. It was one of those things where I liked the original license agreement a little better, but I understand the model they went to. They shifted to a consumption-based model, which isn't ideal. It has limited my use of the platform to some degree, but I get it. I understand where they're coming from."

"The product's pricing is the most competitive of the three solutions we evaluated. One feature we have yet to use is the keyword opt-in functionality, which Everbridge included in the price. In contrast, Rave Alert wanted to charge us extra."

"Everbridge is a little pricey for what it offers. It's a bit overpriced from that standpoint. I'm aware of another company called AlertMedia that has a little more competitive pricing than Everbridge."

"Considering what the product offers, the price is fairly reasonable."