We performed a comparison between Aurea CX Messenger and Everbridge Mass Notification based on real PeerSpot user reviews.
Find out what your peers are saying about IBM, TIBCO, Aurea and others in Business Activity Monitoring."The solution offers excellent stability."
"ESB: Provides all kind of possibilities to resolve business needs. A lot of ready to use services plus custom Java services. I used a lot of them all."
"The solution is highly scalable, this is very important for us. It can handle a lot of messages."
"SDM: User-friendly tool which allows for a seamless approach to performing hotfixes, if required."
"The features that I have found most valuable are that it is very easy to develop. Most of it is graphical, but we also have the option to add any custom call that you need."
"The Messenger Broker is a really good feature."
"From research into competing products, there are no products on the market that appear to be decidedly better."
"Most recently, the ability to pull from white pages and yellow pages is valuable. It used to be that we were using the system and people had to sign up to be included in it, and just last year, we were given the option to pull from white pages and yellow pages, which broadens our audience considerably."
"Predefined templates with predefined contact lists attached allow an operator to send a message out to a contact list quickly."
"We like the simulation mode, a relatively new feature for Everbridge. It allows our users to practice sending out alerts, which is especially useful for new users transitioning to the platform, and was only possible after this feature was added. If we can't practice regularly, we'll be more nervous in an emergency which increases the chance of mistakes, and we need to be ready to send out those alerts."
"The reporting we have is very intuitive and provides good insight into the results when we send out a mass notification."
"We find the templates useful. We can pre-write them, save them, and reuse them over and over. For instance, we get snow and ice storms in the Northeast, so we have school delays and cancellations. Instead of drafting a new message for distribution each time, you create a template and deploy it. You can change the date of the event and specific information. It might say that class times will be delayed or we'll be closed for a day."
"One of the most valuable features is that we can select specific users to whom we want to message by area. We can draw on the map within the interface and send a message to all our subscribers within that area, ensuring relevant and targeted alerting. This prevents us from disturbing all of our subscribers with messages that aren't relevant to them."
"We like the ability to integrate geolocation data from our HR system that tells us where teammates work or live. That information helps us calibrate the notification. If we know a storm or a tornado will hit a specific area, we can look at the map view within Everbridge. The feature is called the Universe View, and it's a section of the tool that lets us notify those folks based on the location data we have for them."
"The improvement is that it should be on the cloud and use web services."
"It should include/add more services with the product as per market demand. It should include custom Java services developed by any organization or provide a platform where users/developers can share ideas/custom services, etc."
"Aurea CX Messenger could improve by making better use of the new APIs"
"The solution needs to improve support for new, more recent protocols on the API."
"You should not hurry with upgrades without testing the whole product completely."
"I don't know if the last version has the cloud option, but maybe that could be good. That could be something that is included."
"If the user could personalize their dashboard a little bit more, that would be helpful."
"I've been working with them literally for years to get certain things resolved, and there are always issues and problems. One of the issues that we've been dealing with recently and for some time now is that some people don't get the message. It goes out to 27,000 people, and afterward, I hear from people that they did not get the message, or their phone didn't ring, and it didn't go to voicemail. Nothing happened, and they were just dropped. This seems to be an ongoing issue."
"A contact database upload/download/sync should be included in the next release."
"When we first got the product, the person they assigned to be our customer representative wasn't the best. They didn't respond quickly enough. At times, we felt like we knew more about certain parts of the product than they did. When we asked questions about things they didn't know, they weren't proactive about finding the answers. After we complained, Everbridge sent us someone new. He knows a lot more about the product and works late hours to figure things out and get us a response the same day, so our support has improved a lot."
"You can manage the structure of the groups in two different ways, and I'd like to see some consolidation. They have something called "groups" and another called "rules." You can achieve your objective with either, but it's somewhat redundant."
"Regarding improvement, it could be clearer around selecting groups of users to notify; it could be more intuitive to pick who we want to send messages to."
"Everbridge has a huge amount of documentation, which is great. I think they've done a wonderful job on that. However, it can be difficult to sort through all of that to find what you need."
"Reporting is something Everbridge should improve. It's pretty weak. The tool has some reports, but you often need to go down to the Excel level and do it yourself. It would help if the solution had more robust in-app reporting tools and technology that offer an analysis of what you've sent out and some more details."
Aurea CX Messenger is ranked 3rd in Business Activity Monitoring with 7 reviews while Everbridge Mass Notification is ranked 1st in Mass Notification Software with 14 reviews. Aurea CX Messenger is rated 9.0, while Everbridge Mass Notification is rated 9.0. The top reviewer of Aurea CX Messenger writes "Lightweight and efficient solution". On the other hand, the top reviewer of Everbridge Mass Notification writes "We can pre-write templates, save them, and reuse them over and over". Aurea CX Messenger is most compared with Mule ESB, TIBCO Enterprise Message Service and WSO2 Enterprise Integrator, whereas Everbridge Mass Notification is most compared with OnSolve Platform for Critical Event Management, AlertMedia, InformaCast, Alertus Mass Notification and Rave Alert.
We monitor all Business Activity Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
