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Aurea CX Messenger vs Everbridge Mass Notification comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Aurea CX Messenger
Average Rating
9.0
Reviews Sentiment
7.7
Number of Reviews
7
Ranking in other categories
Business Activity Monitoring (6th), Message Queue (MQ) Software (12th), Enterprise Service Bus (ESB) (14th), SOA Governance (4th), Message Oriented Middleware (MOM) (9th)
Everbridge Mass Notification
Average Rating
9.0
Reviews Sentiment
7.4
Number of Reviews
14
Ranking in other categories
Mass Notification Software (1st)
 

Mindshare comparison

Aurea CX Messenger and Everbridge Mass Notification aren’t in the same category and serve different purposes. Aurea CX Messenger is designed for Business Activity Monitoring and holds a mindshare of 5.8%, up 4.8% compared to last year.
Everbridge Mass Notification, on the other hand, focuses on Mass Notification Software, holds 25.5% mindshare, up 22.7% since last year.
Business Activity Monitoring
Mass Notification Software
 

Featured Reviews

Radhey Rajput - PeerSpot reviewer
Lightweight and efficient solution
It's very good and lightweight. But, it does not provide web service communication. But it is excellent for internal connections One valuable feature is the messaging broker. If there is a disruption, it restores the messages. And when the application is running, it delivers all the messages. The…
Chris Saenz - PeerSpot reviewer
Enables us to communicate quickly with a large base, and we're able to build and target dynamic recipient groups
Our organization has seen benefits from the reporting tools that come with Everbridge. As a company, Everbridge has different applications that you can pay for, and we don't have all of them. It's possible that some of those might provide even more reporting. But the reporting we have is very intuitive and provides good insight into the results when we send out a mass notification: Who is responding? How long is it taking? When do they receive the messages and through which medium? Are they replying through text messages? Are they replying through a website? That's a lot of information that helps us know how our audiences are responding.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is highly scalable, this is very important for us. It can handle a lot of messages."
"The solution offers excellent stability."
"SDM: User-friendly tool which allows for a seamless approach to performing hotfixes, if required."
"The Messenger Broker is a really good feature."
"ESB: Provides all kind of possibilities to resolve business needs. A lot of ready to use services plus custom Java services. I used a lot of them all."
"The features that I have found most valuable are that it is very easy to develop. Most of it is graphical, but we also have the option to add any custom call that you need."
"We like the ability to integrate geolocation data from our HR system that tells us where teammates work or live. That information helps us calibrate the notification. If we know a storm or a tornado will hit a specific area, we can look at the map view within Everbridge. The feature is called the Universe View, and it's a section of the tool that lets us notify those folks based on the location data we have for them."
"The ability to text all our staff and categorize by specific fields, such as department or position, are valuable features. We can gear messages to specific people or target a particular office, such as the New York office or Washington DC office only. We can target specific departments, such as corporate or litigation, which is very useful for us. Once, we had an active shooter near our Washington, DC, office, and we could send out a message to all the staff in that office. On another occasion, there was a Long Island railroad strike so we could contact all our staff who lived there."
"I like how Everbridge can deliver notifications in multiple modes simultaneously. We can set up several emails and phone numbers for each employee so that they can receive information in as many different ways as possible."
"Predefined templates with predefined contact lists attached allow an operator to send a message out to a contact list quickly."
"One of the most valuable features is that we can select specific users to whom we want to message by area. We can draw on the map within the interface and send a message to all our subscribers within that area, ensuring relevant and targeted alerting. This prevents us from disturbing all of our subscribers with messages that aren't relevant to them."
"We find the templates useful. We can pre-write them, save them, and reuse them over and over. For instance, we get snow and ice storms in the Northeast, so we have school delays and cancellations. Instead of drafting a new message for distribution each time, you create a template and deploy it. You can change the date of the event and specific information. It might say that class times will be delayed or we'll be closed for a day."
"It will call and leave me a message, letting me know what's going on... That capability is valuable because people now tend to keep their phones with them, more so than anything else. They're more prone to listen to or see an alert coming through their telephone rather than via email."
"SAME and polygonal geographic targeting allow for localized mass notification which reduces communication volume."
 

Cons

"You should not hurry with upgrades without testing the whole product completely."
"The solution needs to improve support for new, more recent protocols on the API."
"I don't know if the last version has the cloud option, but maybe that could be good. That could be something that is included."
"Aurea CX Messenger could improve by making better use of the new APIs"
"The improvement is that it should be on the cloud and use web services."
"It should include/add more services with the product as per market demand. It should include custom Java services developed by any organization or provide a platform where users/developers can share ideas/custom services, etc."
"You can manage the structure of the groups in two different ways, and I'd like to see some consolidation. They have something called "groups" and another called "rules." You can achieve your objective with either, but it's somewhat redundant."
"There are a few quirks in the interface that drive me nuts. It seems trivial, but when you have thousands of records, you want to see more than 25 results per page. I have to change the settings for results per page each time I switch between one of our 17 institutions. It's a bit irritating to do that 17 times in an hour. I should be able to change that default setting and permanently store it. They also changed the search query to search by phone instead of name. Who looks for somebody using a phone number? It's just kind of little silly things that I don't think they're using in a large-scale environment like I am."
"When using the simulation mode, the capacity to send an email or text message to a small test group would be good, so those practicing with the solution can see what notifications look like on the user end."
"Everbridge can send out conference bridge meetings, but as nobody uses conference calls anymore, we would love to be able to generate Zoom links through the solution. That would be extremely helpful."
"Online training materials and support documentation could be improved."
"The way Everbridge has set up permissions is somewhat tricky. Administrator-level permissions could be more intuitive. It could be easier to give people the specific permissions you want them to have."
"A contact database upload/download/sync should be included in the next release."
"The technical support is inconsistent."
 

Pricing and Cost Advice

"Much better than Oracle SOA Suite."
"You pay nothing for licensing, because the commercial model is a subscription. Other environments, such as QA and Development, are included in the subscription"
"The pricing is not so high."
"Everbridge is a little pricey for what it offers. It's a bit overpriced from that standpoint. I'm aware of another company called AlertMedia that has a little more competitive pricing than Everbridge."
"The product is fairly priced."
"We recently renewed our contract, and the pricing is on the higher end. We have a yearly license with a three-year commitment, which seems standard, so we have no issues with that."
"We changed plans halfway through our engagement with Everbridge. It was one of those things where I liked the original license agreement a little better, but I understand the model they went to. They shifted to a consumption-based model, which isn't ideal. It has limited my use of the platform to some degree, but I get it. I understand where they're coming from."
"Considering what the product offers, the price is fairly reasonable."
"The product's pricing is the most competitive of the three solutions we evaluated. One feature we have yet to use is the keyword opt-in functionality, which Everbridge included in the price. In contrast, Rave Alert wanted to charge us extra."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
13%
Insurance Company
10%
Retailer
6%
Financial Services Firm
13%
Government
11%
University
11%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

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What do you like most about Everbridge Mass Notification?
Their staff and service teams are extremely knowledgeable, helpful, and friendly. They have helped us tremendously in maximizing the capabilities and adjusting for our unique needs at our universit...
 

Also Known As

CX Messenger Enterprise, Aurea Sonic ESB, Aurea Sonic, Aurea Sonic MQ
No data available
 

Overview

 

Sample Customers

Heathrow, HomeServe, Paypal, Freedom Mortgage
Pratt & Whitney, Westfield Gas & Electric, Gerald Eve, CIBC Mellon, Santa Clara Valley Transportation Authority
Find out what your peers are saying about IBM, TIBCO, Avada Software and others in Business Activity Monitoring. Updated: July 2025.
863,641 professionals have used our research since 2012.