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Atlassian Confluence vs Socialtext [EOL] vs Workplace by Facebook comparison

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Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Featured Reviews

Talha Hussain. - PeerSpot reviewer
Project Manager at a transportation company with 10,001+ employees
Manage projects effectively with seamless task tracking and integration, but deployment requires familiarity
We are conducting all our project management using Atlassian tools. We use Atlassian Confluence for task management, reporting, visualization of tasks, and reviewing the progress of tickets and work I use Atlassian Confluence for task management and other project management tasks, such as…
it_user687171 - PeerSpot reviewer
Senior acquisitions marketing manager at a marketing services firm with 1,001-5,000 employees
The solution facilitates sharing information with vendors and not having to send everything via email.
We use this product with our lettershop for direct mail. We post the PDF files for the lasering of the order form and the vendor posts the lasering order form files for our approval. This is much faster than trying to attach large files and sending several emails to accomplish this task.
Aryan Singh1 - PeerSpot reviewer
Product Manager at Infozion
Offers good integration features but needs to offer more flexibility in the language option offered
There are a couple of things that can be improved in the tool. When we are talking about communications, the tool has interoperable cataloging. The only thing that needs a certain level of improvement within Meta is the vernacular, which can be dependent, as we cannot choose the process of communication that is happening in it. After I launch a bot, if I move from one country to another, and if the entire communication is happening in German, while I have just moved from France, and I need to buy a particular choice of vehicle, then I would want the entire communication to happen in my language. What Meta does not allow as of now is that if I am reaching out to you in French, then only you can have the conversation in French. You cannot select a language in the middle of a conversation. If I want to have a conversation in French, there is a very limited selection. Until and unless a conversation is triggered from a particular language, we do not have the option to choose another language. The tool gives you flexibility in the language, but that is on the business and not on the customer, which sometimes limits the approachability aspect.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is easy to use."
"What I find the most valuable about Confluence is how easy it is to use."
"With Confluence, everything is in one place, so it's easy to find documentation."
"The product is easy to install and set up, and it is also easy to work with as a user, an editor, or as a reader."
"Document collaboration is the most valuable aspect of the solution."
"The best feature is the automatic tagging of information in documents. The automatic algorithm highlights irrelevant information that conflict with the actual documents."
"The most valuable feature of the solution stems from its document-controlling feature. In Atlassian Confluence, controlled documents cannot be edited by anyone else."
"Information is kept up to date, accessible anywhere, editable by everyone, secure, and exportable."
"Using Socialtext was a time saver."
"The product was easy to use."
"A full-featured collaboration tool that is as easy to use as Facebook."
"The solution is used as a knowledge platform for sharing knowledge and information that everybody can easily access."
"Storage is the best thing about the solution."
"The tool's integration feature benefited the workflow...it helped centralize communication."
"The biggest lesson we have learned from working with Workplace is that we should have made the change a lot earlier."
 

Cons

"I'd like to see some improved reporting on usage."
"The roadmap feature should be made easier to work with and modify. It's not really scalable."
"That user management and subscriptions management was a bit painful, especially in larger environments."
"The search ability (using Lucene) is less than optimal and has known bugs that are slow in getting addressed."
"I think the couple of improvement areas would be around Markdown support and support for adding code."
"Also, the pricing module needs to be adjusted."
"There needs to be a flexible pricing model, where we can pick and choose services and customize our pricing model."
"Some macros can be technical, and they are better managed on the Confluence cloud rather than on-premises. For example, when you add an image on the cloud, you can resize it just by using the mouse. This is not the case on-premises yet. You have to write pixels of the size of the image sometimes. Some of the very old macros are still there, and some of them are technical. It can be hard for users if they are not from an IT background to understand how to use them quickly."
"Their spreadsheet page is OK but nothing like Excel."
"The conferencing feature does not work well with multiple parties or locations."
"There needs to be a restriction on who can download content."
"The implementation could be made easier."
"The product should allow users to assign tasks and automate processes."
"What Meta does not allow as of now is that if I am reaching out to you in French, then only you can have the conversation in French. You cannot select a language in the middle of a conversation."
 

Pricing and Cost Advice

"The Confluence pricing is good. The only challenge we have experienced is with Jira and the add ons we use that need to be paid for separately."
"Licenses are quite expensive"
"The product is neither cheap nor expensive, meaning its price falls somewhere in the mid-range zone."
"We pay $350 a month to use the solution."
"When you purchase this solution you get some support."
"Maybe we're only using 10% of it, but we have to pay for everything."
"Pricing wise, it ends up being an expensive solution. In the beginning it's cheap, but by the time you have all the functions you need, it turns out to be expensive."
"There is a license needed to use Atlassian Confluence."
Information not available
"The cost has become one-tenth of the cost in comparison to the old techniques. As we were able to qualify and nurture these leads, the overall cost of the entire sales process was reduced."
"The regular package costs us $4 per user per month."
"The solution seemed expensive to me."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
12%
Construction Company
10%
Outsourcing Company
8%
No data available
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise27
Large Enterprise54
No data available
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Atlassian Confluence?
Money is a factor because Atlassian Confluence is not free. I need to purchase extra components when adding new proje...
What needs improvement with Atlassian Confluence?
Much of the room for improvement lies not with the tool itself but with how people are using it. In many cases where ...
What is your primary use case for Atlassian Confluence?
We are using Jira as an asset management and ticketing system along with Confluence. We have significant portions of ...
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Also Known As

Confluence
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Facebook Workplace, Facebook at Work
 

Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
McKesson, Accolo, Southeastern Railway, Blue Man Group, OSIsoft, Epitaph Records, St. Louis Public Radio
Royal Bank of Scotland, UST Global, DNB Bank, Smart, IJM Corporation, Telenor Group, Mobilink, Landmark Group, Yes Bank, BrightTALK, Kenshoo, Godrej Consumer Products
Find out what your peers are saying about Slack, Microsoft, Atlassian and others in Enterprise Social Software. Updated: October 2026.
917,433 professionals have used our research since 2012.