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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Atlassian Confluence offers excellent document management and collaboration features, allowing multiple users to work simultaneously on the same documents.
Integration with third-party products, especially JIRA, enhances project management and documentation capabilities.
Confluence provides a rich set of templates and customization options, supporting various project needs and easing documentation setup.
Search functionality and organization of information in a hierarchical way empower efficient data retrieval and management.
Atlassian Confluence is highly scalable, making it suitable for organizations with a large number of users.

CONS

Atlassian Confluence lacks a peer review system and draft mode, resulting in all writing going live immediately.
Users find the standard table capability substandard, making it difficult to use effectively.
Integration with other platforms like Slack and better import/export capabilities are desired.
The pricing is considered high, with insufficient flexibility for small companies and private users.
The current data management and editing capabilities do not fully support complex document creation, limiting its use for those tasks.
 

Atlassian Confluence Pros review quotes

BB
Jun 9, 2021
It has a very intuitive user interface, which every user able to manage the basic functionality of a PC will be able to work with and produce quite satisfactory results.
Massimo Banzi - PeerSpot reviewer
Dec 1, 2022
What's most valuable to me in Atlassian Confluence is that it allows the concurrent development of documentation. I also like how you can add comments offline and implement changes directly on the document.
Rohit Nagar - PeerSpot reviewer
Mar 28, 2024
Scalability-wise, I rate the solution a ten out of ten.
Learn what your peers think about Atlassian Confluence. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,164 professionals have used our research since 2012.
BH
Aug 15, 2022
We have found limiting permissions and history very valuable.
Hina Tufail - PeerSpot reviewer
Jun 16, 2022
The templates are a valuable feature. You can make templates. There is a space inside where you can create pages. When you use the template, the page auto-generates text and images. You do not have to think about the structure of your page as well, which I think is a very good thing for a user. Because usually when you're in front of a blank page, it can be a bit dreadful to know where to start.
DM
Sep 30, 2020
The integration's very good. You still have integration with lots of third party products, and it's very good.
reviewer1423197 - PeerSpot reviewer
Oct 19, 2020
With respect to our experiences with Confluence, we haven't had any issues.
Zeeshan Arshad - PeerSpot reviewer
Mar 21, 2024
The most valuable feature of the solution stems from its document-controlling feature. In Atlassian Confluence, controlled documents cannot be edited by anyone else.
LF
Jul 9, 2020
It's extremely intuitive.
NK
Aug 5, 2022
The solution helped us to see where we were going wrong and where we were doing good, and that helped us to make proper decisions
 

Atlassian Confluence Cons review quotes

BB
Jun 9, 2021
Atlassian should rethink its withdrawal of the self-hosted version of the product. They only offer cloud-based service or the "datacenter-edition", which is quite expensive for small companies and private users.
Massimo Banzi - PeerSpot reviewer
Dec 1, 2022
An area for improvement in Atlassian Confluence is encouraging more vital interaction among the project members or users involved. I was researching a tool that could be used for better interactions offline among users on a specific topic or discussion. That feature would make Atlassian Confluence better.
Rohit Nagar - PeerSpot reviewer
Mar 28, 2024
Confluence cannot replace Microsoft Word at the moment, so even though it can be used as a document management system, it is not meant for document creation, which adds a lot of limitations to it.
Learn what your peers think about Atlassian Confluence. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,164 professionals have used our research since 2012.
BH
Aug 15, 2022
The roadmap feature should be made easier to work with and modify. It's not really scalable.
Hina Tufail - PeerSpot reviewer
Jun 16, 2022
Some macros can be technical, and they are better managed on the Confluence cloud rather than on-premises. For example, when you add an image on the cloud, you can resize it just by using the mouse. This is not the case on-premises yet. You have to write pixels of the size of the image sometimes. Some of the very old macros are still there, and some of them are technical. It can be hard for users if they are not from an IT background to understand how to use them quickly.
DM
Sep 30, 2020
This is kind of by design, however, the lack of control in terms of editing the page to make it look the way you want it to look is an issue. It would be nice if there was more flexibility there.
reviewer1423197 - PeerSpot reviewer
Oct 19, 2020
It would be interesting if they had graphical templates that allowed typical agile ceremonies to be documented better.
Zeeshan Arshad - PeerSpot reviewer
Mar 21, 2024
Atlassian Confluence's old versions consume too much memory, making it an area where optimization is required from an improvement perspective.
LF
Jul 9, 2020
The UI is good but bland. It could be updated a bit to make it more modern and interesting to look at.
NK
Aug 5, 2022
There needs to be a flexible pricing model, where we can pick and choose services and customize our pricing model.