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Pros & Cons summary

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Prominent pros & cons

PROS

Confluence offers valuable integration with Jira, providing easy linking between tickets and pages for enhanced project management and collaboration.
The document management and organization capabilities are robust, allowing users to store, edit, and manage project documentation efficiently in one accessible space.
The ease of creating and editing documentation, along with advanced features like hyperlinking and version management, makes Confluence highly valued for documentation purposes.
Confluence's template library supports diverse needs, offering users ready-made structures for various documentation tasks, reducing the time and effort needed for page creation.
The platform supports real-time collaboration, enabling multiple users to work on documents simultaneously, facilitating seamless information sharing and teamwork.

CONS

Atlaskian Confluence's license fee is costly, offering limited customization without additional applications.
Confluence does not support Markdown or provide adequate formatting capabilities when importing documents.
Tables in Confluence lack scalability and usability, and exporting to Excel is not supported.
Confluence requires improvement in peer review capabilities and document sharing rights.
Confluence's pricing is considered high with insufficient data manipulation features and limited design flexibility.
 

Atlassian Confluence Pros review quotes

it_user2832 - PeerSpot reviewer
Customer Communication Specialist at a media company with 51-200 employees
Nov 22, 2012
It is very easy to use and setup.
it_user2544 - PeerSpot reviewer
Developer at a media company with 501-1,000 employees
Mar 20, 2013
It's relatively easy to use, and has a lot of functionality with regard to formatting wiki articles and embedding content.
it_user165711 - PeerSpot reviewer
CEO with 51-200 employees
Nov 30, 2014
Just do it, it will give you quick benefits and will change the overall atmosphere when doing things together in one place.
Learn what your peers think about Atlassian Confluence. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.
it_user174663 - PeerSpot reviewer
Systems/Applications Specialist with 201-500 employees
Feb 19, 2015
Confluence has saved time in finding information, reduced the on-boarding time, improved provisioning of repeatable scripted operational process, provided a central point for knowledge sharing and supplied better retention of Intellectual Property.
it_user201597 - PeerSpot reviewer
SVP Information Services at a tech company with 10,001+ employees
Feb 28, 2015
DocOps is a leading edge approach to technical content; we could not have done this without Confluence.
it_user204948 - PeerSpot reviewer
Senior IT Operations Manager at a recreational facilities/services company with 1,001-5,000 employees
Aug 11, 2015
Formerly used Sharepoint – we like that Confluence has higher usability for the user so we can democratize content creation.
it_user211962 - PeerSpot reviewer
Head of Central Applications at a tech services company with 1,001-5,000 employees
Mar 23, 2015
We switched because it was the better product for a lesser price.
it_user265575 - PeerSpot reviewer
VP, Enterprise PMO at a wireless company with 51-200 employees
Jul 8, 2015
I don't have a specific number for it, but I consider it to be extensive, given the low cost and widespread use of this tool.
it_user302112 - PeerSpot reviewer
Senior Consultant IT Infrastructure at a tech consulting company with 51-200 employees
Jul 20, 2016
Confluence allows creating new documentation very fast, which allowed us to organize our self-written documentation in a very efficient way.
it_user323262 - PeerSpot reviewer
Technical Test Lead at a tech services company with 10,001+ employees
Nov 9, 2015
This became the primary location where all knowledge documents and other documentation were recorded and held.
 

Atlassian Confluence Cons review quotes

it_user2832 - PeerSpot reviewer
Customer Communication Specialist at a media company with 51-200 employees
Nov 22, 2012
Also, the pricing module needs to be adjusted.
it_user2544 - PeerSpot reviewer
Developer at a media company with 501-1,000 employees
Mar 20, 2013
The search is pretty terrible. I consistently have a hard time finding the things I care about on our wiki.
it_user165711 - PeerSpot reviewer
CEO with 51-200 employees
Nov 30, 2014
Working with 3rd party content i.e. MS Office, PDF files, email integration.
Learn what your peers think about Atlassian Confluence. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.
it_user174663 - PeerSpot reviewer
Systems/Applications Specialist with 201-500 employees
Feb 19, 2015
Working with tables is a nightmare.
it_user201597 - PeerSpot reviewer
SVP Information Services at a tech company with 10,001+ employees
Feb 28, 2015
The search ability (using Lucene) is less than optimal and has known bugs that are slow in getting addressed.
it_user204948 - PeerSpot reviewer
Senior IT Operations Manager at a recreational facilities/services company with 1,001-5,000 employees
Aug 11, 2015
The ability to delegate administrative roles, very difficult to give someone delegated administrative ability – almost all or nothing.
it_user211962 - PeerSpot reviewer
Head of Central Applications at a tech services company with 1,001-5,000 employees
Mar 23, 2015
Customer Service: As an Enterprise Customer the service is not sufficient. Our concerns are not being addressed.
it_user265575 - PeerSpot reviewer
VP, Enterprise PMO at a wireless company with 51-200 employees
Jul 8, 2015
Reporting on content usage info and patterns is completely missing and would be a great addition.
it_user302112 - PeerSpot reviewer
Senior Consultant IT Infrastructure at a tech consulting company with 51-200 employees
Jul 20, 2016
Deployment can be painful when you have to deal with different Java versions or keystores.
it_user323262 - PeerSpot reviewer
Technical Test Lead at a tech services company with 10,001+ employees
Nov 9, 2015
JIRA and Confluence connectivity needs to be stabilized. We've faced embarrassing situations with stakeholders when the Confluence pages could not pull the list of JIRAs to be referenced on the page.