Atlassian Confluence and Slack Business - Enterprise cater to different business needs. Confluence is favored for document management and collaboration with extensive plugin options, while Slack excels in instant messaging and integrations with numerous apps. Confluence may have the upper hand in document management, whereas Slack seems superior in real-time communication and integration capabilities.
Features: Confluence offers comprehensive document management and collaboration features, including version history, seamless JIRA integration, and extensive plugin support. Slack focuses on real-time communication, channel organization, and integrations with third-party apps to enhance team collaboration.
Room for Improvement: Confluence faces challenges with user search capabilities, customization, and licensing for external users, limiting its accessibility. Slack requires enhancements in document collaboration, video chat functionality, and integration expansions to bolster its offering.
Ease of Deployment and Customer Service: Confluence supports a mix of deployment options, including public, private, and hybrid cloud, but users report inconsistencies in support effectiveness. Slack, available on public, private, and hybrid clouds, boasts high customer service ratings, yet struggles with cost and support continuity.
Pricing and ROI: Confluence's pricing model is seen as steep, with concerns over increasing costs for plugins and user licenses. Slack provides a cost-effective communication solution, particularly for small teams, but becomes expensive with scaled usage. Confluence users observe significant time savings and streamlined operations, while Slack is appreciated for its affordable entry point and robust feature set for team communication.
This team manages all queries and uses various plugins, such as Tempo for time tracking.
We tend to focus more on Workato for support, but internally we raise service requests with the infrastructure team for any issues related to Slack.
Slack is endlessly scalable.
A user who engages with Slack daily and utilizes various features would provide more valuable insights.
Slack is not as comprehensive as Microsoft Teams in terms of scheduling and hosting meetings.
It integrates with various systems, allowing us to manage site reliability, availability, and reliability.
Slack's stability is a perfect 10.
Occasionally, Slack behaves unexpectedly and shuts down, which can be irritating, especially when I am in the middle of a task.
The software does not currently have any kind of AI integration.
This chart used AI to offer users the option to create it based on the data.
We can also improve the creation of channels, particularly in terms of privacy, security, flexibility, and the addition of members to newly created channels.
Configuring chats and pinning in Teams is easier, even though Slack has these features, they are not intuitive enough to engage with.
There is a need to add a call group feature to facilitate scheduling and conducting meetings within Slack.
It streamlines license management and renewal processes, which can otherwise lead to complications or lapses in access.
This tool provides a single repository for interacting with the entire team.
In my experience, Slack is a stable product for communication, and I appreciate its automation features and integration of AI capabilities for enhancing specific functions.
We have created some error alerts and notification-related channels in the Workato recipe itself, where if we encounter any production issue errors or alerts, we receive error notifications with descriptions, error messages, and recipe names in a dedicated production error alerts Slack channel.
In managing releases via Slack channels, one major advantage over Teams is the ability to have threaded discussions, which helps in catching up on relevant discussions without the distraction of interleaved conversations.
Project management is easy with Atlassian's Confluence as your single source of truth. It integrates with JIRA so you can easily add context to your projects in one central location. Create and track issues & product requirements, publish release reports, track release progress, and more when you connect Confluence and JIRA. Confluence allows you to create, share, evolve, and capture your team's project documentation so you can collaborate better, smarter, and as a team.
Confluence also organizes your powerful repository of information, opinions, and knowledge to help you answer questions, create how-to docs, and possibly identify the next big thing. Logical and consistent management of knowledge and a powerful search engine ensure that you can always find the right content, when you need it most. Share, organize, and discover content all in one platform.
Confluence has multiple deployment options to provide the flexibility your organization needs.
Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.
For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.
Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.
Slack Business - Enterprise facilitates team communication and collaboration with integration capabilities and a user-friendly interface, supporting mobile and web platforms. It enhances productivity through efficient organization, instant communication, and extensive customization options.
Designed for seamless integration with apps and services, Slack Business - Enterprise provides efficient organization through channels and threads, instant communication, file sharing, and video calls. Productivity is boosted via notifications, reminders, bots, and automation. Customization enhances the user experience, promoting collaboration. However, improvement areas include video chat, meeting functions, and third-party tool integration. Users prioritize enhanced UI, security, and document collaboration, alongside better scalability, stability, and attachment browsing capabilities.
What are the key features of Slack Business - Enterprise?Slack Business - Enterprise is widely used across various industries, serving as a communication hub within organizations. Its features support internal and external communication, project management, and workflow optimization. Industries benefit from its integration with Google Drive and Zoom, enabling efficient collaboration and streamlined operations.
We monitor all Enterprise Social Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.