ARIS Cloud vs Hyland OnBase comparison

Software AG and Hyland are both solutions in the Business Process Management (BPM) category. Software AG is ranked #33 with an average rating of 7.0, while Hyland is ranked #15 with an average rating of 7.6. Software AG holds a 1.1% mindshare in BPM, compared to Hyland’s 1.4% mindshare. Additionally, 87% of Software AG users are willing to recommend the solution, compared to 100% of Hyland users who would recommend it.

ARIS Cloud

Read 14 ARIS Cloud reviews

1,824 Views
876 Comparison Views

87% willing to recommend

Hyland OnBase

Read 13 Hyland OnBase reviews

4,371 Views
1,005 Comparison Views

100% willing to recommend

ARIS Cloud

Hyland OnBase

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

Hyland OnBase and ARIS Cloud are competitors in the enterprise software market. Data shows that ARIS Cloud holds an advantage in features while Hyland OnBase is appreciated for its pricing and support.

Features: Hyland OnBase provides exceptional document management, automation, and third-party application integration, adapting well to various business processes. ARIS Cloud excels in process mapping, collaborative functions, and modeling capabilities, focusing on business process transformation rather than document-centric workflows.

Room for Improvement: Hyland OnBase users report a complex initial setup and limitations in handling high volumes of data efficiently. Additionally, customization can be restrictive without advanced technical support. ARIS Cloud could enhance its user interface, particularly for non-technical users, and improve integration with third-party services. More detailed user documentation would also benefit its customers.

Ease of Deployment and Customer Service: Hyland OnBase offers flexible deployment through cloud and on-premises options, earning praise for responsive customer service. ARIS Cloud provides a streamlined cloud-based setup process with intuitive access, though it can require more technical expertise for intricate customizations. The main contrast is Hyland's customizable deployment options versus ARIS's cloud integration efficiency.

Pricing and ROI: Hyland OnBase involves a higher initial setup cost, but customers appreciate the long-term ROI and extensive features. ARIS Cloud presents a lower entry cost with cost-efficiencies through cloud deployment and scalable pricing models. The distinction lies in Hyland OnBase's significant upfront investment compared to ARIS Cloud's scalable, cost-effective approach.

To learn more, read our detailed ARIS Cloud vs. Hyland OnBase Report (Updated: December 2025).

Buyer's Guide

ARIS Cloud vs. Hyland OnBase

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ARIS Cloud

Ranking in Business Process Management (BPM)

33rd

Average Rating

8.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Business Process Design (17th)

Hyland OnBase

Ranking in Business Process Management (BPM)

15th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Enterprise Content Management (6th), Low-Code Development Platforms (12th)

Mindshare comparison

As of January 2026, in the Business Process Management (BPM) category, the mindshare of ARIS Cloud is 1.1%, up from 0.7% compared to the previous year. The mindshare of Hyland OnBase is 1.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Market Share Distribution
Product	Market Share (%)
Hyland OnBase	1.4%
ARIS Cloud	1.1%
Other	97.5%

Business Process Management (BPM)

Featured Reviews

Aimad BATAL

Administrator at a healthcare company with 51-200 employees

Collaboration integrates seamlessly with intuitive user interface for effective process management

ARIS Cloud offers easy query writing for retrieving information and includes a user-friendly Governance, Risk, and Compliance (GRC) part that aids risk managers effectively. The simplicity in drawing dashboards is also appreciated. Their collaboration features function similarly to social media platforms, allowing tagging and subject-specific discussions, all while being intuitive and user-friendly. ARIS Cloud is scalable, evidenced by its use in various organizations as a single source of truth, supported by the UMG database and an open e-learning platform.

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reviewer1981395

Product owner at a computer software company with 10,001+ employees

Seamless data management enhances security while monolithic architecture and reporting need improvements

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, addressing some concerns. Additionally, there could be more integration points with products Hyland has acquired, such as Alfresco and Nuxeo. Offering a trial version with basic features would allow users to experience the product before purchasing. I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is GUI; it is very intuitive and easy to use."

"ARIS Cloud is scalable."

"In terms of UX design, somebody who has not had experience with ARIS will be able to use it very easily."

"In the end, what stands out to me is the ease of using the cloud. I don't see any distinct or unique advantages in business process modeling software compared to other application software. The cloud simplifies operations and removes many operational complexities, which is a significant benefit."

"Signavio is more intuitive, allowing users with no prior knowledge to navigate and understand its functionality more readily."

"The cloud version has the advantage that you can work on it from anywhere."

"ARIS Cloud offers easy query writing for retrieving information and includes a user-friendly Governance, Risk, and Compliance (GRC) part that aids risk managers effectively."

"This solution has improved the way our organization does training."

More ARIS Cloud pros

"Its most valuable aspect is its flexibility"

"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."

"We found the setup process to be okay since they do offer a troubleshooting guide."

"The solution's most valuable features are integration and flexibility."

"The solution is very developed and we are not taking full advantage of its functionalities."

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."

More Hyland OnBase pros

Cons

"The support team of ARIS Cloud has certain shortcomings where improvements are required."

"The stability was poor, with frequent outages."

"It would be very helpful if this solution were more open and could integrate with other solutions like ServiceNow."

"I encounter challenges, and I am using Yuri to establish principles, define rules, conduct training sessions, and offer coaching to application owners, SMEs, and individuals responsible for technologies. This aids in providing support during these migrations. Security is a consideration when migrating to the cloud. It's crucial to address potential risks and include security measures in the contract with the cloud provider. While there haven't been issues so far, acknowledging the risks is essential, especially when dealing with applications like ARIS. With the increasing capabilities and advancements in technology, many current challenges are likely to be resolved in the future. Despite security concerns, utilizing opportunities in the cloud and the internet offers significant advantages. Regarding areas for improvement, security remains a key consideration, especially when deploying ARIS in the cloud. However, this is not solely a product-specific concern but also pertains to the cloud environment. Beyond security, the strength of ARIS lies in its ability to serve as a unified repository for enterprise architecture. Having all information in one place facilitates alignment with the company's vision, strategy, and business objectives. Reducing redundancies across departments is crucial for maintaining service quality and minimizing costs. It ensures that everyone is on the same page, fostering collaboration and preventing discrepancies in information and services. While I currently use Guardis for this purpose, the concept of enterprise architecture is applicable, and ARIS stands as a valuable tool to support business processes and technology alignment within the company."

"Initial setup is rather complex. You have to find a way to isolate the complexity, and find common ground."

"There is room for improvement in the support."

"On an enterprise level, the ability to onboard somebody quickly is cumbersome because it just has too many things in it. It's got something like a hundred or more techniques and things in it."

"The stability was poor due to frequent outages."

More ARIS Cloud cons

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"The application could potentially be more open-source, allowing integration with more solutions."

"The migration is a bit difficult in the tool."

"Software malfunctioning usually occurs when we receive documents from external sources."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."

More Hyland OnBase cons

Pricing and Cost Advice

"The cloud deployment is not more expensive. In the cloud, you pay for what you use, and there's no need for maintaining infrastructure or additional personnel, making it cost-effective. On-premises deployment, on the other hand, involves infrastructure costs and maintenance expenses."

"There is a student version of this solution that can be used for free."

"The licensing model of ARIS Cloud is leaner and more beneficial to the customer. The new license model is great. With the on-premise, you needed to subscribe to many more types of licenses. Now there are licensed bundles available on the cloud."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The tool's price is high."

"The solution costs around $6,000 per month."

"OnBase is reasonably priced."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

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Top Industries

By visitors reading reviews

Financial Services Firm

19%

Computer Software Company

12%

Government

Manufacturing Company

Government

12%

Financial Services Firm

12%

Computer Software Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Large Enterprise	7

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	3
Large Enterprise	8

Questions from the Community

What is your experience regarding pricing and costs for ARIS Cloud?

The price of ARIS Cloud is relatively high and not every firm can afford it, especially if the company is not mature enough to require such extensive process modeling and optimization.

See all answers

What needs improvement with ARIS Cloud?

It would be beneficial for ARIS Cloud to add more customization options, such as having a landing page. Improving the importation script from Microsoft Visio ( /products/visio-reviews ) would also ...

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What is your primary use case for ARIS Cloud?

I am currently working with both ARIS Cloud ( /products/aris-cloud-reviews ) and MEGA HOPEX ( /products/mega-hopex-reviews ), having switched from ARIS BPM ( /products/aris-bpa-reviews ) to MEGA HO...

See all answers

What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

See all answers

What needs improvement with Hyland OnBase?

See all answers

What is your primary use case for Hyland OnBase?

I was a vendor managing Hyland OnBase ( /products/hyland-onbase-reviews ) for Hyland, not as a direct user but as a business partner. We managed the solution and were a partner with Hyland.

See all answers

Comparisons

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Compared 11% of the time

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Compared 10% of the time

Salesforce Platform vs ARIS Cloud

Compared 8% of the time

Visio vs ARIS Cloud

Compared 7% of the time

iServer vs ARIS Cloud

Compared 7% of the time

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OpenText Content Management vs Hyland OnBase

Compared 10% of the time

Alfresco vs Hyland OnBase

Compared 8% of the time

OpenText Documentum Content Management vs Hyland OnBase

Compared 8% of the time

IBM FileNet vs Hyland OnBase

Compared 7% of the time

SharePoint vs Hyland OnBase

Compared 7% of the time

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Product Reports

Buyer's Guide

ARIS Cloud

January 2026

Download ARIS Cloud product report

Buyer's Guide

Hyland OnBase

January 2026

Download Hyland OnBase product report

Also Known As

Process Live, ARIS Simulation, ARIS Aware, ARIS Connect

OnBase

Overview

ARIS is the market-leading solution for professional business process management and modeling. Whether you want to document the "as-is" state of your operations for quality or certification reasons or design the "to-be" in terms of continuous improvement in your transformation program, ARIS is the best choice for establishing a single source of truth regarding all process excellence topics in your organization. It is for any organization looking to digitally transform their business, increase operational excellence and customer experience and ensure compliance in execution. ARIS helps you to make the most out of your processes with Process Mining, Risk & Compliance Management, RPA and much more.

What makes the difference?

The most comprehensive platform for process excellence in the market

Easy to use

Covers business & IT architecture from all angles

Full flexibility and >100 diagram types

Customer-driven development based on best practices

Strong partner ecosystem

ARIS is the market-leading solution for any organization and ideally suited to digitally transform the organization, increase operational excellence and customer experience and ensure compliance in execution.

Software AG

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

Sample Customers

Tesco, Weifu, Airbus, Siemens, Proximus, Alicorp, Sekerbank, Bancor, Philips,Sky, Emirates NBD, Dubai Municipality, Suva, U.S. Army, Australia Post, Westfalen Weser Energie - ARIS serves customers across all industries and of every size worldwide. Companies trust ARIS as the market leader for process excellence with more than 30 years of experience in the market and 10 million users worldwide, from 1 user companies to the Fortune 500.

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Buyer's Guide

ARIS Cloud vs. Hyland OnBase

December 2025

Free Report: ARIS Cloud vs. Hyland OnBase

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