We performed a comparison between Appian, Salesforce Platform, and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Oracle, OutSystems and others in Rapid Application Development Software."Form building capabilities and well thought out process modelling are key points to this product."
"It's a stable product."
"There is a version coming out every six months with performance improvements."
"The technical support is excellent."
"The initial setup was seamless. We didn't run into any hardships at all."
"Technical support is helpful."
"It reduces development time in half making us more efficient."
"The process models provide self-documenting systems."
"A fully integrated solution that provides a seamless experience."
"The most valuable feature of the solution is its overall ability to manage everything, including the sales pipeline and quick creation of sales reports."
"The solution scales extremely well."
"I'm not sure what the most valuable aspect of the solution is, but I can say that their finance and auditing systems are quite impressive. You can audit in different invoices right to procurement. It's all quite seamless."
"The most valuable features are quick customization, solid deployment processes, and excellent reliability."
"The scalability of the Salesforce Platform is good."
"I found the ease of use most valuable in the Salesforce Platform. I also found the platform pretty light."
"The most valuable aspect of the solution is the unit coordination between sales and marketing when it comes to lead management."
"It's easy to integrate. For instance, yesterday we closed the integration with SAP for the IP business management module to manage the forecast of projects. We created an interface between ServiceNow and SAP to control projects for accounting and on the forecast of the project. It was really easy. We don't have any problems with ServiceNow at the moment. As a company, they are improving constantly."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"The workflow makes things extremely efficient and it improves effectiveness."
"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."
"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."
"Flexibility is the most valuable feature of ServiceNow, that is, being able to modify it to do what we need it to do."
"SPM and ITSM features are the most helpful."
"It uses a common base of data and allows different types of records to pull from that same base of data."
"The solution could improve by being more responsive when dealing with large quantities of data. Additionally, they can make the decision or rules engine better. It cannot handle too many rules or too many decisions at once."
"A point of improvement would be the SAIL forms. The built-in tool used to generate forms does not have debugging support (to view local variables as they change on live preview, and step-by-step valuation) which is a big drawback for form development. Moreover, the script language used to build SAIL forms does not support inheritance or lambda expressions (functions as arguments of other functions), which makes the code base more verbose."
"We have clients that want to use Office 365, Microsoft Analytics, and Power Apps. Appian just isn't the same as using something specifically designed to cater to the Microsoft Suite."
"The product’s pricing could be improved from the developers' perspective."
"The solution could improve robotic process automation."
"I wouldn't say their response time is long, but it could be quicker."
"The performance is pretty good, but the distortions need to be optimized in order for it to work well."
"We'd like improved functionality for testing new devices."
"What could be improved in the Salesforce Platform is the price. The platform is too expensive. The implementation time for the platform is also longer than expected, so that's another area for improvement."
"In Salesforce, every customer is unique and it's not possible to bundle them together effectively if they are from the same company or move companies, et cetera."
"I would like to see the organizational details improved to make it less difficult to bring new clients on board."
"When we're documenting information such as notes, and so forth, if we were to go back to the same case all notes go missing."
"They need an easy way of getting details and then adding to it and then being able to do it in a more simplified way"
"UI needs to be more intuitive and user friendly."
"Salesforce needs to be re-platformed, or re-architected, making it lighter."
"Reporting could be better. Reporting is Excel-based, and it has sucked since the inception of the company. That's why I was excited about the fact of them bringing MuleSoft into the fold and Tableau."
"It is annoying that ServiceNow keeps on changing back to Quebec every six months."
"The biggest complaint I have is that the ServiceNow search engine is not very robust."
"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."
"It's too complicated and there are too many options."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"I would like the reporting aspect to be better, including the graphs. It could have some way for us to easily to export to a csv or spreadsheet so that if a graph cannot be provided by ServiceNow itself, we would be able to use other applications to create them. Also, if there was a feature that enabled us to interact with end users directly from ServiceNow, like an instant-messaging type of feature, that would be great."
"When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user."
"The product’s standard user experience is not the best."
