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Appian RPA vs Pega Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Appian RPA
Ranking in Process Automation
21st
Average Rating
8.6
Reviews Sentiment
6.2
Number of Reviews
3
Ranking in other categories
Robotic Process Automation (RPA) (14th)
Pega Platform
Ranking in Process Automation
4th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
85
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (3rd), Rapid Application Development Software (7th), Low-Code Development Platforms (7th), Business Orchestration and Automation Technologies (7th), AI Software Development (2nd)
 

Mindshare comparison

As of February 2026, in the Process Automation category, the mindshare of Appian RPA is 0.8%, up from 0.2% compared to the previous year. The mindshare of Pega Platform is 5.2%, down from 6.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Market Share Distribution
ProductMarket Share (%)
Pega Platform5.2%
Appian RPA0.8%
Other94.0%
Process Automation
 

Featured Reviews

Kunal Sharda - PeerSpot reviewer
Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited
Partnering with comprehensive automation for increased efficiency
The best feature of Appian RPA is that it is highly integrated into the Appian platform itself. It is very easy to configure that in the end-to-end Appian automation solution. The second notable feature is that Appian RPA gives you a lot of flexibility in terms of how you want to design the robotic tasks. It has a very detailed orchestration console which provides details about the entire runtime and the logs of Appian RPA where you can find in detail what the robot did on the virtual machine. Appian provides dashboards where users or admins can log in and see how the robots are performing various robotic tasks. It is very detailed and gives substantial insight into how Appian RPA is functioning or is operational. It also lets you drill down into specific details at each task level.
reviewer4848291 - PeerSpot reviewer
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.
Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The best feature of Appian RPA is that it is highly integrated into the Appian platform itself and is very easy to configure in the end-to-end Appian automation solution."
"Appian RPA is super easy to use, offering low code, no code capabilities."
"I find the pricing of Appian RPA reasonable because it is user-based, and we can experiment with it."
"The solution offers excellent workflows."
"Whenever a customer needs to do something, the way Pega designs the whole thing into an easy number of steps makes the flow from the actual intent to the actual final results pretty fast."
"The most valuable feature of Pega BPM is its architecture."
"The product helps you to build faster."
"They're pretty easy to create, and they're pretty easy to deploy."
"Case Management is the most valuable feature of PegaRULES, which is not found in other BPM tools."
"The new PEGA underwriting platform replaced the former underwriting system and helped to integrate other legacy systems and functionalities in one application. It also helped to save licence costs for other legacy systems."
"The most valuable aspect of the solution is the various workflows."
 

Cons

"In my opinion, Appian RPA can be improved."
"There are many competitive products in the market right now, for example, UiPath and Automation Anywhere. These competitive products are now coming up with features which Appian RPA currently does not have."
"There are not any areas that need improvement off the top of my head."
"It's called a local platform but on the other hand, it needs a lot of experience. It's not all that easy to click and plug and play. If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training to get there."
"Pega Cloud early adoption and use for cross enterprise capability was new to many. The early adoption meant version 2.0 of their cloud service may require refactoring and redesign of some services."
"It needs more integration with other platforms."
"Reporting is not so clear and not so great. We really struggle to get the right reporting. When we need reporting based on the content of the tickets, we are not able to get it. The MIS reporting is not great. That's one of the reasons why we are switching to ServiceNow. Its compatibility with the higher versions of Internet Explorer should be improved. It really works well in Mozilla Firefox or any other browser, but when it comes to Microsoft Edge or Internet Explorer, sometimes, the layout gets disturbed. The positioning of the buttons changes, and there is some distortion in the layout. I am not sure whether it is our configuration problem or Pega's, but when it is working in Mozilla Firefox, it should also work in Microsoft Edge or Internet Explorer."
"The product's artificial intelligence capabilities could be improved. More advanced AI features could further optimize process automation and decision-making."
"There are some UX shortcomings within the solution. However, it's my understanding that they have addressed them and in the next three months they will come out with a new updated version. They will be moving away from HTML5."
"First-time customers will find its licensing tricky. The technical support team for this solution could be faster in resolving tickets."
"The UI has always been the weakest part."
 

Pricing and Cost Advice

Information not available
"I am not aware of the cost. But, considering the licenses, user licenses, and infrastructure, I'd guess around a million USD."
"I would rate the product's pricing a six out of ten."
"It's a user-based license where, as you scale the numbers of users, the price increases."
"The licensing model from Pega BPM is too complex and is more expensive than other solutions, such as SAP. The overall price of the solution depends on the use case."
"This upgrade process is very expensive; although I haven't been on the sales team responsible for the pricing, I know it costs millions of dollars."
"The pricing is pretty good, compared to other similar products."
"Licensing is expensive. You need to wisely select between per user and per case."
"The costing model for Pega BPM is different. One is a license that you can pay yearly. Another licensing model for Pega BPM is based on the number of cases you create in production in a year. Costing based on use cases is also available for Pega BPM. I don't have information on its exact pricing or costs, though."
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Insurance Company
15%
Computer Software Company
7%
Manufacturing Company
7%
Financial Services Firm
25%
Manufacturing Company
9%
Computer Software Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise15
Large Enterprise69
 

Questions from the Community

What is your experience regarding pricing and costs for Appian RPA?
I didn't handle payments or costs. We recommended infrastructure stacks to our clients, who implemented them, and we provided ongoing consulting services.
What needs improvement with Appian RPA?
In my opinion, Appian RPA can be improved. We are planning to conduct a proof of concept on volume because we are still not entirely certain about how well the record type feature performs on Appia...
What is your primary use case for Appian RPA?
We have been working with Appian RPA along with the entire workflow case management suite. Recently, Appian released their AI, which achieved general availability in August 2025. This is a document...
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Comparisons

 

Also Known As

Jidoka RPA
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Overview

 

Sample Customers

empark, talan, liverpool, ayesa, aeromexico, teknei
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about Appian RPA vs. Pega Platform and other solutions. Updated: February 2026.
881,455 professionals have used our research since 2012.