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Splunk AppDynamics vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Investments in Splunk AppDynamics improve productivity, software quality, troubleshooting, and operational efficiency, enhancing customer satisfaction and reducing costs.
Sentiment score
7.5
Splunk ITSI quickly delivers ROI by enhancing visibility, reducing costs, and improving performance with centralized data and efficient analytics.
Overall, as a production gatekeeper, we achieve at least 50% efficiency immediately, with potential savings ranging from 60 to 70% as well, reinforcing why it is a popular tool in the banking industry.
Technology lead at Infosys
According to errors, exceptions, and code-level details related to their application performance on a daily basis, the application development team tries to help with Splunk AppDynamics to reduce errors and exceptions, which helps the end users get application availability and feel more confident.
Back office at Reliance Industries Ltd
To understand the magnitude of it, when the company asked to replace Splunk AppDynamics with another tool, I indicated that for the proposed tool, we would need five people to do the analysis that Splunk AppDynamics enables me to do.
Digital Performance Tester at Amdocs
 

Customer Service

Sentiment score
7.2
Splunk AppDynamics is praised for responsive customer service, though some complex issue resolutions need improvement.
Sentiment score
6.3
Splunk ITSI support is generally good, but experiences vary by company size and issue, with occasional delays reported.
AppDynamics is much more helpful.
Director of Technical Part at NOS SGPS
We got a contact, an account manager, to work directly with for technical support.
Performance Engineer at a pharma/biotech company with 10,001+ employees
They help us resolve any issues raised by our team relating to operations, application instrumentation, or any other issues.
Back office at Reliance Industries Ltd
The technical support is excellent, and I would rate it at ten.
Senior consultant at a tech services company with 51-200 employees
 

Scalability Issues

Sentiment score
7.3
AppDynamics is scalable and adaptable, though costly for small enterprises, with seamless scalability and effective monitoring capabilities.
Sentiment score
7.7
Splunk ITSI is scalable for various deployments, though costly; supports large datasets with predictive analysis for resource optimization.
We have reached maximum capacity in our tier, and extending capacity has not been cost-effective from Splunk's perspective.
Senior Principal, Enterprise Architect at a computer software company with 201-500 employees
I would rate the scalability of Splunk AppDynamics as a nine out of ten.
Digital Performance Tester at Amdocs
I assess how Splunk AppDynamics scales with the growing needs of my organization as good, since we are growing and adding more servers.
Development Operations Engineer at a retailer with 10,001+ employees
Splunk is highly scalable, with the ability to expand efficiently.
Senior consultant at a tech services company with 51-200 employees
 

Stability Issues

Sentiment score
7.8
Splunk AppDynamics is praised for reliability and stability, with minimal downtime despite occasional glitches or isolated performance concerns.
Sentiment score
7.8
Splunk ITSI is stable and reliable, managing large datasets efficiently, with minor challenges mainly during updates and configuration.
It is necessary to conduct appropriate testing before deploying them in production to prevent potential outages.
Senior Principal, Enterprise Architect at a computer software company with 201-500 employees
There are no issues or bugs with the 20.4 version; it is very stable with no functionality or operational issues.
Back office at Reliance Industries Ltd
Splunk AppDynamics is superior to any alternative, including Dynatrace.
Technology lead at Infosys
The setup, however, must be done correctly as incorrect deployment can lead to issues.
Senior consultant at a tech services company with 51-200 employees
 

Room For Improvement

Users want better integration, modern UI, improved network monitoring, cloud support, and user-friendly navigation in Splunk AppDynamics.
Splunk ITSI needs better integration, user interface, predictive analytics, machine learning, real-time alerting, automated response, and user support.
Splunk AppDynamics does not support the complete MELT framework, which includes metrics, events, logging, and tracing for the entire stack.
Senior Principal, Enterprise Architect at a computer software company with 201-500 employees
If AppDynamics could develop a means to monitor without an agent, it could significantly improve application performance and reduce potential problems.
Head of Technology and Services at arwentech
A good integration with Splunk would be very interesting, as Splunk is a good product for logs, and that part is currently missing in Splunk AppDynamics.
Director of Technical Part at NOS SGPS
I would appreciate additional features in the next release of Splunk ITSI (IT Service Intelligence) such as cloud infrastructure monitoring including CICDs, Kubernetes, and similar technologies.
Director at Techpace
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
Senior consultant at a tech services company with 51-200 employees
 

Setup Cost

Enterprise buyers should consider AppDynamics' complex pricing and value for monitoring, despite it being more expensive than alternatives.
Splunk ITSI is a costly but comprehensive tool, valued for its observability despite complex licensing and high pricing.
We completed a three-year deal for Splunk and for AppDynamics, which costs millions of dollars.
Development Operations Engineer at a retailer with 10,001+ employees
Customers have to pay a premium price, however, they receive considerable value from the product.
Head of Technology and Services at arwentech
All these solutions at the moment are cheap, but it is like paying for insurance; you pay insurance to avoid major damage.
Senior Principal, Enterprise Architect at a computer software company with 201-500 employees
Splunk ITSI tends to be more expensive compared to some open-source solutions.
Senior consultant at a tech services company with 51-200 employees
 

Valuable Features

AppDynamics provides comprehensive monitoring and diagnostics tools for optimizing application performance and enhancing infrastructure visibility.
Splunk IT Service Intelligence enhances incident management with agile data handling, advanced analytics, and effective troubleshooting features for quick issue resolution.
We have multiple tools, but end users prefer to use Splunk AppDynamics because their portal navigation is very simple and clear.
Back office at Reliance Industries Ltd
The real user monitoring and digital experience monitoring effectively track actual user experience with the applications, including page loading, interaction time for both desktop and mobile applications.
Regional Director at iSecureMind
This is the best feature because, although you can't monitor a whole application at once, Splunk AppDynamics gives you the option that if there is any failure—simple failure regarding anything set up as per our use cases—you will get an alert.
Technology lead at Infosys
The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems.
Director at Techpace
Splunk ITSI allows for integration with threat intelligence, enabling my organization to correlate more than two events for generating alerts.
Senior consultant at a tech services company with 51-200 employees
 

Categories and Ranking

Splunk AppDynamics
Ranking in Application Performance Monitoring (APM) and Observability
3rd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
258
Ranking in other categories
IT Infrastructure Monitoring (6th), IT Operations Analytics (2nd), Mobile APM (1st), Container Monitoring (3rd)
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
12th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
51
Ranking in other categories
IT Alerting and Incident Management (3rd)
 

Mindshare comparison

As of January 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Splunk AppDynamics is 3.6%, down from 5.3% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Splunk AppDynamics3.6%
Splunk ITSI (IT Service Intelligence)0.7%
Other95.7%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

DK
Technology lead at Infosys
Has enabled us to detect issues instantly through alerts and monitor every service from a single dashboard
Splunk requires significantly more improvements compared to Splunk AppDynamics, specifically regarding the licensing aspect. Splunk renews licenses every six months, which is inconvenient. It would be better to have a one-year license to avoid needing to update keys constantly, which can only occur on weekends, making it a burdensome task. Although Splunk is better for certain use cases, Splunk AppDynamics is broader in functionality. Specifically, I want enhancements related to creating dashboards not only for logs or minor services but also for configuration levels, allowing us to check configurations immediately without manually opening the entire code when exceptions arise—a feature I wish to see improved in Splunk, although it may not be necessary for Splunk AppDynamics.
Ahmed Naguib - PeerSpot reviewer
Director at Techpace
Identifying complex diagnostics and alert management improvements needed
The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities. It is state-of-the-art. The intelligent alerting in Splunk ITSI (IT Service Intelligence) is very good. The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems. It is very effective. The customizable dashboards in Splunk ITSI (IT Service Intelligence) facilitate our customers because they are highly adaptable. We have multiple types of dashboards, depending on who will be utilizing them, such as engineering, middle management, IT heads, or NOC teams that will be monitoring systems. The metrics I rely on for monitoring in Splunk ITSI (IT Service Intelligence) depend on what kind of asset or CI we are monitoring. For applications, we have the number of concurrent transactions, response time from the database, and write time on the desk. There are multiple parameters and metrics that we utilize in the monitoring part within ITSI.
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Top Industries

By visitors reading reviews
Financial Services Firm
26%
Computer Software Company
11%
Manufacturing Company
8%
Government
5%
Financial Services Firm
18%
Manufacturing Company
10%
Computer Software Company
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business55
Midsize Enterprise36
Large Enterprise193
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise9
Large Enterprise32
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What is your experience regarding pricing and costs for AppDynamics?
I would rate the pricing an eight out of ten. The solution is highly expensive. Our company pays for the solution on a yearly basis, if we don't add new modules or features to the license, we need ...
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...
 

Overview

 

Sample Customers

Cisco, Sony, Nasdaq, Reserve Bank of New Zealand, Edmunds.com, Puma, Fox News, DirecTV, Pizza Hut, T-Systems, Cornell University, OpenTable, BITMARCK, Green Mountain Power, Care.com, Overstock, Paddy Power, eHarmony, Kraft, The Motley Fool, The Container Store, and more See more customers
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about Splunk AppDynamics vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: December 2025.
880,481 professionals have used our research since 2012.