Apica vs OpenText Real User Monitoring comparison

Apica and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. Apica is ranked #16 with an average rating of 7.7, while OpenText is ranked #45 with an average rating of 7.7. Apica holds a 0.5% mindshare in APM, compared to OpenText’s 0.4% mindshare. Additionally, 81% of Apica users are willing to recommend the solution, compared to 58% of OpenText users who would recommend it.

Apica

Read 11 Apica reviews

1,227 Views
834 Comparison Views

81% willing to recommend

OpenText Real User Monitoring

Read 11 OpenText Real User Monitoring reviews

588 Views
541 Comparison Views

58% willing to recommend

Apica

OpenText Real User Monitoring

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Executive SummaryUpdated on Jul 24, 2024

OpenText Real User Monitoring and Apica compete in the real user monitoring domain. OpenText Real User Monitoring appears more favorable in deployment and customer service, whereas Apica stands out due to its comprehensive feature set and overall user satisfaction.

What features are offered by OpenText Real User Monitoring in comparison to Apica?

OpenText Real User Monitoring offers robust data visualization tools, exceptional analytics capabilities, and strong user-friendliness. Apica is praised for its extensive monitoring capabilities, detailed reporting features, and thorough alerting systems.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to Apica?

OpenText Real User Monitoring could enhance integration capabilities, provide more frequent updates, and optimize its data handling. Apica users suggest better documentation, improved alerting mechanisms, and a more intuitive user interface.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to Apica?

OpenText Real User Monitoring is noted for a straightforward deployment process and superior customer support. Apica also offers a smooth deployment but faces criticism for slower customer service response times.

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to Apica?

OpenText Real User Monitoring is often considered cost-effective with clear ROI, while Apica is seen as more expensive but justified by its advanced features. Despite higher costs, the ROI from Apica's extensive capabilities is seen as worthwhile.

To learn more, read our detailed Apica vs. OpenText Real User Monitoring Report (Updated: September 2025).

Buyer's Guide

Apica vs. OpenText Real User Monitoring

September 2025

Download the complete report

Helped 869,760 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Apica

Ranking in Application Performance Monitoring (APM) and Observability

16th

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Log Management (18th), IT Operations Analytics (6th), Observability Pipeline Software (2nd)

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

45th

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Apica is 0.5%, up from 0.3% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
Apica	0.5%
OpenText Real User Monitoring	0.4%
Other	99.1%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Punith H K

Senior Systems Engineer at Infosys

Enables users to create scripts easily and provides excellent real-time monitoring features

It is easy to create scripts. We don't have to write any script. Ready-made options are available. We can select, drag, and drop the options, and the script is ready. The solution’s real-time monitoring features have had a huge impact on our service delivery. If we have an application and the script for it, we keep monitoring it. When the script goes red, it indicates that something is not working. So, we check and analyze the applications. We keep track of applications and monitor whether they are live or not. The tool is also useful for monitoring cloud services.

Read full review

Aphiwat Leetavorn.

CTO at Marco Technology

Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive

Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"You can tell from the operational space of people who are using and consuming this data that they are more integrated. It is not dependent on one team anymore. It saves a lot of time by capturing and pinpointing the exact problem that is happening quickly. We have moved from getting escalations manually to getting escalations synthetically."

"One of the biggest advantages of moving to Apica is the ability get to a hybrid model with the architecture in the cloud and our agents on-prem. We also have access to Apica's cloud agent across the globe. That has changed the way that we have our load testing setup at this point. Previously, it was always internal. Now, with this change in the way it is implemented for load testing, we can test anywhere across the globe and from the list of agents available within Apica's cloud. If I don't have an agent available in a second location, it just takes an email to their customer support, then it is spun up within 24 hours. That flexibility has changed the way that we perceive our load tests, not just in the US, but globally."

"It uses a basic scripting language, which is easy to learn and customize as needed. Compared to LoadRunner, I found writing and customizing code much easier in Apica."

"What I like the most is that Apica can simulate different browsers and different versions of desktop or mobile browsers."

"The solution’s real-time monitoring features have had a huge impact on our service delivery."

"The GUI is powerful and doesn't require scripting or regular expressions. It has a vast finder for correlation, which is easier than other tools like JMeter and LoadRunner. It's also easy to integrate with other tools with a separate execution environment. The tool is also easy to use."

"As always, within the IT industry, everybody's always looking to upgrade and update everything else like that. Apica has been one of those things but it's really hard to replace because it offers us the unique capability to see what the customer is seeing. A lot of other ones can do Selenium script and things like that, but there's a lot in Apica that we use right now. We utilize a lot of the scenario options in Apica right now, and there's a lot of other ones that do parts of it, but it doesn't do everything that Apica does."

"Apica allows me to record APIs easily and enhances scripts through options like auto-correlation, enabling me to access dynamic fields."

More Apica pros

"With the solution, you can easily access any issues in your infrastructure."

"It is a good product."

"The technical support is good at resolving issues."

"It offers near-real-time analytics, which is helpful."

"The most valuable feature is application performance monitoring."

"Real User Monitor has improved our productivity."

"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."

"Very easy to implement."

More OpenText Real User Monitoring pros

Cons

"Learning the tool has always been a little difficult from a scripting perspective because the framework is proprietary and unique. Once we became used to what it does and how to perform it, then it became easier for my team and me. I would like to see some of the testing steps be part of a more well-known language, like Java or Python. That would be a big improvement."

"Apica was a relatively new tool when I started using it. Although Apica had good documentation, it still felt less developed or advanced than a tool like LoadRunner."

"The customer service and support were a little slow to respond. The browser sometimes checks alerts on unknown issues like latency from Apica's side."

"The accuracy of alerts can be improved a little bit. Right now, it's pretty good in terms of alerting pretty quickly about failures or changes in response times. However, what we have seen happen is the number of alerts that we are getting is very frequent, and we would like to tone down the number of alerts. That's the only trouble we have. Apica could tone down those settings because there is no option for us to tone it down to a level that would reduce the alerts to a minimum. As a platform, it does send us good alerts, but it could be improved a bit."

"I have noticed that the tool isn't widely recognized outside our organization. Also, there aren't any tutorials or dedicated resources for this tool, making it challenging for newcomers to learn. It would be beneficial if someone experienced with it could provide guidance."

"The initial screen on their dashboard could have a bit more data, but this is a small thing. It could have more data, so we do not need to drill down to a screen behind that initial information. I would like them to get a little better on the user interfaces that we need to go into."

"When it comes to the way the internal agent is installed, because you can install an application on a server, I would love to see the application Docker-ized. If you could install internal agents using Docker or using containers, it would be easier for us to manage them and spin up internal agents."

"The tool does not provide automatic correlation features."

More Apica cons

"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."

"We would like to see support for non-Windows environments."

"This technology is considered to be older."

"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."

"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."

"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."

"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."

"The product needs more R&D to make it easier and more compatible with other software."

More OpenText Real User Monitoring cons

Pricing and Cost Advice

"The pricing is very reasonable, but it is not cheap."

"The level of alerting accuracy has saved us time and money in operational costs. Overall, it has automated a lot of the manual efforts which have been more complex with some of our other scripting tools or monitors. So, it brings things together by doing things faster and saves us money."

"Apica is pretty cost-effective if you buy both solutions together: Synthetic and LoadTest. If you are going for one solution, the cost is on par with any tool in the market."

"The tool is completely free and open source. I've been using it for about two and a half years and installed it on both my personal and client machines without needing a license. All features are available for use without any hidden fees."

"I am sure that Apica's price will be lower than LoadRunner."

"The pricing and licensing are very reasonable. At the end of the day, you are using their technology/software and getting X amount of checks for a very decent value. As for discounts, they try to meet your budgets as much as they can. For example, if you need 100 checks and you have X amount of budget for it, then they will try and get down to that price. Costing-wise, it is a reasonably cost product. They will always try and come down to your price if you need them to come down to it by knocking off certain areas."

"Another main difference between Apica and the other products was the cost. We really thought that the balance in Apica between the features and costs was the best among all the products on which we did a PoC."

"I know Apica is an expensive solution, but it is worth the money for the service it provides."

More Apica pricing and cost advice

"If I compare with other vendors, other vendors are more expensive"

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

"Not expensive."

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

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Top Industries

By visitors reading reviews

Financial Services Firm

24%

Media Company

11%

Insurance Company

Retailer

Manufacturing Company

13%

Computer Software Company

11%

Performing Arts

11%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	17

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	3
Large Enterprise	7

Questions from the Community

What do you like most about Apica Synthetic?

The GUI is powerful and doesn't require scripting or regular expressions. It has a vast finder for correlation, which is easier than other tools like JMeter and LoadRunner. It's also easy to integr...

See all answers

What is your experience regarding pricing and costs for Apica Synthetic?

I know Apica is an expensive solution, but it is worth the money for the service it provides.

See all answers

What needs improvement with Apica Synthetic?

Apica cannot perform endurance or scale-up tests independently. It requires other tools like ALM. When editing scripts, only one can be accessed at a time, risking changes affecting other folders. ...

See all answers

What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

See all answers

What is your primary use case for Micro Focus Real User Monitor?

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...

See all answers

What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

See all answers

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Compared 38% of the time

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Compared 29% of the time

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Product Reports

Buyer's Guide

Apica

October 2025

Download Apica product report

Buyer's Guide

OpenText Real User Monitoring

September 2025

Download OpenText Real User Monitoring product report

Also Known As

Apica LoadTest, Apica Synthetic

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

Overview

Apica leads in observability cost optimization, empowering IT teams to manage telemetry data economics efficiently. It supports various data types, reducing costs by 40% with flexible deployment options and eliminating tool sprawl through modular solutions.

Apica Ascent optimizes observability costs across metrics, logs, traces, and events and provides adaptability beyond proprietary formats. Its patented InstaStore™ technology ensures maximum storage efficiency and advanced root cause analysis. Organizations leverage Apica for comprehensive control over observability investments, reducing runaway costs. With solutions for mitigating high-cardinality data challenges, Apica supports any data lake preference and offers cloud or on-premises deployments. Its modular solutions eliminate unnecessary tool redundancies, enhancing economic efficiency in telemetry data management.

What features define Apica's capabilities?

Global Presence: Extensive points of presence worldwide
Advanced Alerting: Accurate system notifications
Robust Scripting: Supports multiple protocols easily
Flexible Integration: Effortless system connections
Environment Simulation: Adapts various test scenarios globally

Which benefits should users expect from Apica?

Cost Efficiency: Reduces observability costs by 40%
Data Flexibility: Supports any data source
Modular Approach: Eliminates tool redundancies
Advanced Analysis: Enhanced root cause capabilities
Deployment Variety: Cloud and on-premises options available

Apica addresses industry needs in monitoring and testing applications, enhancing user experience across sectors. It is instrumental in synthetic checks, load testing, API monitoring, and validating functionalities for stability in gaming, finance, eCommerce, and banking platforms. Apica's versatility supports both on-premises and cloud environments, ensuring accurate insights into service availability and network performance.

Apica

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

Sample Customers

HBO, JPMC, Morgan Stanley, Xander, EA Sports, Volvo

Avea, Maccabi Healthcare Services, TEB

Buyer's Guide

Apica vs. OpenText Real User Monitoring

September 2025

Free Report: Apica vs. OpenText Real User Monitoring

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