Amazon Textract vs WorkFusion comparison

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Amazon Textract

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Amazon Textract and WorkFusion based on real PeerSpot user reviews.

Find out in this report how the two Intelligent Document Processing (IDP) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Amazon Textract vs. WorkFusion Report (Updated: September 2025).

Amazon Textract vs. WorkFusion

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Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Amazon Textract

Ranking in Intelligent Document Processing (IDP)

11th

Average Rating

6.6

Reviews Sentiment

4.3

Number of Reviews

Ranking in other categories

No ranking in other categories

WorkFusion

Ranking in Intelligent Document Processing (IDP)

8th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Process Automation (10th), Robotic Process Automation (RPA) (9th)

Mindshare comparison

As of October 2025, in the Intelligent Document Processing (IDP) category, the mindshare of Amazon Textract is 4.4%, up from 2.7% compared to the previous year. The mindshare of WorkFusion is 2.4%, down from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Intelligent Document Processing (IDP) Market Share Distribution
Product	Market Share (%)
WorkFusion	2.4%
Amazon Textract	4.4%
Other	93.2%

Intelligent Document Processing (IDP)

Featured Reviews

Anuj Pratap Singh

Deputy Manager at Deloitte

Achieve efficient automation in document processing with advanced data extraction features

When discussing Amazon Textract, the handwritten OCR quality is good. I'm working with multiple OCR solutions for handwritten data, and Amazon Textract is much better than other solutions. Amazon Textract is superior because it has features that allow you to use analytics or intelligent automation with the OCR. It will automatically identify key and value pairs, so you can use the data easily. For instance, if a PDF mentions a name, Amazon Textract can identify the key and value, translating that data automatically. Implementing Amazon Textract decreases manual effort in document processing tasks. For example, if any data entry is done by one employee, using the OCR will automatically decrease the man-hours required. Amazon Textract helps in compliance and auditing efforts because if I have a 100-page report that needs summarizing, I first need to extract data from it and input it into Excel. This data copy-pasting can be a challenging task for a human, but OCR simplifies it, enabling calculations to be implemented much faster and more efficiently.

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Arijit-Ghosh

Intelligent Automation SME at a financial services firm with 10,001+ employees

Cloud platform orchestrates business processes with AI capabilities

I find the capabilities that a normal orchestrator should have to be valuable in WorkFusion. The WorkFusion 10 cloud-based platform is different from the earlier on-prem version, WorkFusion 9. The platform now includes auto machine learning and AI capabilities. We haven't used these extensively, but they are a nice feature they are working on. The platform remains stable with well-designed processes, despite being a complex and technical tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Amazon Textract is superior because it has features that allow you to use analytics or intelligent automation with the OCR; it will automatically identify key and value pairs, so you can use the data easily."

"Amazon Textract was easy to use."

"With the help of Amazon Textract, we are reducing labor and manpower because with just one API call, we can get all the extracted information with its coordinates."

"We need to analyze documents in order to understand them. We don't need to dedicate much time to this because WorkFusion's machine learning capabilities are very good. We can easily extract information and classify these documents. The document processing engine is very important to our organization because it is the center for many use cases, as we need to control the information contained in documents."

"WorkFusion's RPA Express's ability to scale across multiple geographies with limited impact on additional IT Hardware requirements. This has enabled the scaling of Robotics capabilities and solutions across all our entities."

"If you compare it to its competitors in the market, it is more Java-native."

"The Robotic Desktop Automation Express component allows us to do rapid development outside the normal, time-consuming processes."

"WorkFusion helps by speeding up processes. The process takes time. It has business costs associated because there are people waiting to take the next steps in the process. The end result of waiting, whether it is an internal or external team, is that they are delayed. Therefore, it helps us in speeding up business processes and improving employee morale, as people don't have to do repetitive work anymore."

"This solution has great document recognition capabilities."

"The most valuable feature is that it is easy to use."

"The most valuable features are the Excel activities. It has a number of Excel activities that are quite reliable."

More WorkFusion pros

Cons

"They should provide an offline solution because in many areas in India and outside, there are clients facing Internet issues."

"Sometimes the tabular data does not process properly for complex tabular structures or complex tables."

"The product has not given correct results for me. It was not accurate, especially with handwritten items and documents with pencil marks, which Amazon Textract failed to identify correctly."

"They should provide an offline solution because in many areas in India and outside, there are clients facing Internet issues."

"Machine learning models for document-heavy processes have room for improvement because they require significant effort to train and update."

"The most common issue we have is with the OCR, but that also depends on the quality of the documents your scanning. Still, I would say the OCR is comparable to other solutions. I wouldn't say it's better or worse than other OCR engines."

"This is a Java-based application that takes up a lot of space and when it runs, consumes a lot of memory. This affects the reliability because it gets to a point where it hangs."

"A better graphical user interface that allows business users to perform automation would make this solution number one in the market."

"I would like WorkFusion to improve the automation rate when evaluating unstructured text."

"We are having some database issues, but we are addressing them."

"We had some issues in the past, but it is fairly stable now. From what I hear, it is more stable in the later versions. With version 10.1.4, there were some issues relating to load distribution. However, it is good now."

"I would also like for it to be NLP-based."

More WorkFusion cons

Pricing and Cost Advice

Information not available

"They have a very expensive license compared to any other automation tool. For instance, at $50,000 - $60,000, you can bring in an Automation Anywhere solution. For this solution, you need at least $250,000 to get something going."

"It is not the most expensive solution, but it is also not the cheapest."

"As a first-time customer who wants to engage with WorkFusion, not working for my company, then I would want to do a PoC. The cost is prohibitive because they will ask me to get infrastructure with six or seven servers. Then, you must buy a WorkFusion license to do a PoC, which is expensive. I would then have to set up a team to build the PoC and see the benefits. That is very prohibitive."

"One upgrade took a year to do, from the first server being built to the last bot being migrated. This was because we had to migrate all our existing bots. This is the same process and time frame that we are expecting towards the upcoming upgrade. I will end up spending half a million dollars to do an upgrade."

"The pricing is fair because WorkFusion's out-of-the-box solution is appealing."

"I can't speak to pricing. It's a contract signed by upper management."

"In addition to the licensing fee, there is also an implementation cost for each use case and technical support costs."

"The overall cost could come down a bit in terms of maintaining the servers. Because it can handle complicated things in big use cases, the infrastructure is also correspondingly big. It would be nice to bring that cost down."

More WorkFusion pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

38%

Computer Software Company

Manufacturing Company

Government

Financial Services Firm

26%

Computer Software Company

15%

Government

Non Profit

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	10
Large Enterprise	23

Questions from the Community

What is your experience regarding pricing and costs for Amazon Textract?

I did not think about the cost that much because we have to fulfill the customer's requirement. Whatever they demand, we do not think about cost at first. Whatever the cost involved, we will pay fo...

What needs improvement with Amazon Textract?

The main benefit of using Amazon Textract needs improvement, specifically when we extract the tabular data, it is very complicated to get its coordinate functions. We get the coordinates for child ...

What is your primary use case for Amazon Textract?

There was a use case for the healthcare domain where we have to process dental claims and EOB documents. For that document, we have to extract the information in the structured tabular format as we...

What do you like most about WorkFusion?

If you compare it to its competitors in the market, it is more Java-native.

What is your experience regarding pricing and costs for WorkFusion?

WorkFusion is cheaper than Kofax, but I cannot compare it to UiPath ( /products/uipath-reviews ) without exact pricing. It is worth the money as a tool.

What needs improvement with WorkFusion?

In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity. The system can break down, requiring numerous exception cases, thus complic...

UiPath Document Understanding vs Amazon Textract

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Compared 17% of the time

Resistant AI Document vs Amazon Textract

Compared 9% of the time

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UiPath Platform vs WorkFusion

Compared 28% of the time

Microsoft Power Automate vs WorkFusion

Compared 16% of the time

Automation Anywhere vs WorkFusion

Compared 15% of the time

Tungsten RPA vs WorkFusion

Compared 8% of the time

ELMA 365 vs WorkFusion

Compared 7% of the time

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Product Reports

Intelligent Document Processing (IDP)

Download Amazon Textract product report

Download WorkFusion product report

Overview

Amazon Textract is a service that automatically extracts text and data from scanned documents. Amazon Textract goes beyond simple optical character recognition (OCR) to also identify the contents of fields in forms and information stored in tables.

Many companies today extract data from documents and forms through manual data entry that’s slow and expensive or through simple optical character recognition (OCR) software that requires manual customization or configuration. Rules and workflows for each document and form often need to be hard-coded and updated with each change to the form or when dealing with multiple forms. If the form deviates from the rules, the output is often scrambled and unusable.

Amazon Textract overcomes these challenges by using machine learning to instantly “read” virtually any type of document to accurately extract text and data without the need for any manual effort or custom code. With Textract you can quickly automate document workflows, enabling you to process millions of document pages in hours. Once the information is captured, you can take action on it within your business applications to initiate next steps for a loan application or medical claims processing. Additionally, you can create smart search indexes, build automated approval workflows, and better maintain compliance with document archival rules by flagging data that may require redaction.

Amazon Web Services (AWS)

WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.

Sample Customers

Cambia, Change Healthcare, ClearDATA

Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street

Amazon Textract vs. WorkFusion