We compared Amazon CloudWatch and SolarWinds NPM based on our users' reviews in five categories. We reviewed all of the data and you can find the conclusion below.
Features: Amazon CloudWatch users liked the solution’s simplicity, intuitive interface, and ability to handle large workloads. Users also praised CloudWatch’s comprehensive monitoring and alerts. SolarWinds NPM is commended for its adaptability and extensive network surveillance functionalities.
Room for improvement: Some reviews mentioned that Amazon CloudWatch could improve performance and dashboard visualization. Others noted that the solution lacked compatibility with some databases. SolarWinds NPM needs improvement in edge computing capabilities and data reporting. Users also said the performance could be better and that they would like to see expanded IPAM functionality.
Service and Support: Customers generally have positive opinions about Amazon's customer service. They commended the support team for its availability and timely issue resolution. While some customers described SolarWinds support as helpful and responsive, others reported delayed responses.
Ease of Deployment: Amazon CloudWatch is generally described as easy to set up. Some users said SolarWinds NPM was straightforward to set up, while others perceived it as complex.
Pricing: Amazon CloudWatch offers a flexible pricing structure based on usage and processing without any separate licensing cost. Some users said that scaling up can be costly due to the need for additional storage space. The cost of SolarWinds NPM varies depending on the customer’s size and requirements. Some users find it costly.
ROI: Amazon CloudWatch offers a return on investment by minimizing the need for manual monitoring. Some users reported immediate benefits from using SolarWinds NPM in terms of security and business outcomes, while others have not.
Comparison Results: Reviewers say that Amazon CloudWatch is a simple, intuitive solution that can handle large workloads, but some mentioned dashboard visualization and customizability as areas for improvement. SolarWinds NPM is a customizable solution that’s easy to deploy and features comprehensive network monitoring capabilities. However, some users consider it costly and voiced concerns about technical support and user experience.
"The most valuable feature of Amazon CloudWatch is intrusion prevention."
"The most valuable feature of Amazon CloudWatch is the monitoring and UI."
"The most valuable feature of Amazon CloudWatch is reliability."
"We can set CPU thresholds using the solution."
"I can put it in a simple term, its simplicity is always there."
"It offers direct integrations with various storage providers, making it convenient to push logs from CloudWatch to these external platforms."
"I have found the memory metrics and the CPU metrics valuable."
"The detection is the most valuable feature."
"The solution is very user-friendly."
"The stability is fantastic."
"This solution offers a very good view of our network and allows us to effectively monitor performance."
"I found a lot of valuable features in SolarWinds NPM, such as the customized application monitoring that allows you to customize any monitoring and script customization, and you also have the option to deploy and upgrade SolarWinds NPM online, which is very useful for my organization."
"It is very extensible with 'SWQL' and APIs to where we are beginning to integrate it with network automation."
"Can easily be interconnected with other management systems."
"SolarWinds dashboard is very fast. Also, their interface is very good, it looks very user-friendly. The product allows me to see a summary of the network being monitored at a glance."
"The people in technical support are very good."
"There is room for improvement in the pricing, because they have a premium version, but it's not really a premium version. It's just an enhanced monitoring version, and it can be a bit expensive depending on your usage."
"It is hard to configure; it is not a straightforward tool."
"The product should provide more features."
"There's a learning curve with Amazon CloudWatch since we have to learn to write the queries to extract the keys and logs."
"The solution's integration could be easier for laypersons."
"I found several areas for improvement in Amazon CloudWatch. First is that it's tough to track issues and find out where it's going wrong. The process takes longer. For example, if I get an exception error, I read the logs, search, go to AWS Cloud, then to the groups to find the keyword to determine what's wrong. Another area for improvement in Amazon CloudWatch is that it's slow in terms of log streaming. It requires an entire twenty-four hours for scanning, rather than just one hour. This issue can be solved with Elasticsearch streaming with Kibana, but it requires a lot of development effort and integration with Kibana or Splunk, and this also means I need a separate developer and software technical stack to do the indexing and streaming to Kibana. It's a manual effort that you need to do properly, so log streaming should be improved in Amazon CloudWatch. The AWS support person should also have a better understanding of the logs in Amazon CloudWatch. What I'd like added to the solution is a more advanced search function, particularly one that can tell you more information or special information. Right now, the search function is difficult to use because it only gives you limited data. For example, I got an error message saying that the policy wasn't created. I only know the amount the customer paid for the policy, the mobile number, and the customer name, but if I use those details, the information won't show up on the logs. I need to enter more details, so that's the type of fuzzy matching Amazon CloudWatch won't provide. If this type of search functionality is provided, it will be very helpful for businesses and companies that provide professional services to customers, like ours."
"Incorporating a straightforward method or a plug-and-play solution for integrating these databases with our systems, facilitating smooth data transfer, and enabling the creation of dashboards for monitoring and analysis would be beneficial."
"For monitoring applications or for APM, CloudWatch has some limitations. You cannot monitor application performance from CloudWatch, and you have to go for a third-party tool."
"The solution does not offer much customization so is somewhat inflexible."
"The only thing that can be improved is to continually add to the existing capabilities of the product."
"The improvement would be that SolarWinds NPM thoroughly checks its patches before releasing them to the market. Better testing, alpha testing, and then releasing it to the market."
"We decided that we were no longer going to trust that their products have not been capitalized."
"Robustness of network element mapping tool could be better"
"It would be nice if SolarWinds added some technical protocols like Modbus. The market needs a simple solution for monitoring a technical device."
"My team has had a lot of issues with support."
"The root cause analysis and installation faults are not clear."
Amazon CloudWatch is ranked 9th in Cloud Monitoring Software with 40 reviews while SolarWinds NPM is ranked 6th in Cloud Monitoring Software with 147 reviews. Amazon CloudWatch is rated 8.0, while SolarWinds NPM is rated 8.2. The top reviewer of Amazon CloudWatch writes "Instantaneous response when monitoring logs and KPIs". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". Amazon CloudWatch is most compared with Zabbix, Datadog, Google Cloud's operations suite (formerly Stackdriver), Dynatrace and Nagios XI, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and LogicMonitor. See our Amazon CloudWatch vs. SolarWinds NPM report.
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We monitor all Cloud Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.