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Alfresco vs Newgen OmniDocs vs OpenText Documentum Content Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of October 2025, in the Enterprise Content Management category, the mindshare of Alfresco is 8.8%, up from 7.6% compared to the previous year. The mindshare of Newgen OmniDocs is 2.7%, up from 2.3% compared to the previous year. The mindshare of OpenText Documentum Content Management is 10.2%, down from 11.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Market Share Distribution
ProductMarket Share (%)
OpenText Documentum Content Management10.2%
Alfresco8.8%
Newgen OmniDocs2.7%
Other78.3%
Enterprise Content Management
 

Featured Reviews

Karthi Keyan - PeerSpot reviewer
Streamlining document management with enhanced digitalization features needed
We used Alfresco as a document management system for automating and digitizing manual forms. Those were the main use cases The digitalization of workflow, forms, operations, and business processes has improved our organization. The most valuable features of Alfresco include its integration with…
GP
Innovative compression, document management efficiency, and optimizes storage
I work for Newgen Software, and they provide enterprise low-code platforms. It is leading across all verticals, particularly in India, where most banks use this product Newgen's compression technologies for content and document management compress documents to a very small size, which helps plan…
Salih çakır - PeerSpot reviewer
User-friendly content management but needs more customizations
We use OpenText Documentum for managing the command life cycle and for content management Documentum helps by saving time during daily operations. The product is user-friendly. The BPM side should be improved. It would be beneficial to have more ability to customize features for specific use…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"You can meet your users' expected features without having Alfresco's involvement."
"The digitalization of workflow, forms, operations, and business processes is also significant."
"Document repository."
"I like the ease of use, sections, and calendar."
"Alfresco's technical support is very fast and professional."
"Alfresco allows broad searches with many index fields that you can search on, although the created fields and their values may not be intuitive."
"The product allows engineering teams and developers to introduce new things in a seamless and easy way."
"The most valuable features of Alfresco include its integration with the scanning solution, the ability to search, and the capability to store and index to capture metadata."
"The document management system (DMS) has a fast retrieval time regardless of the stored volume."
"The tool's security has improved our management process. Its integration is good. It offers ready APIs that you can customize without developing the code. You don't have to go to the code level to implement the integration parameter."
"The product is tamper-proof and enables us to return to the document source, which is helpful in legal issues."
"The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc."
"The most valuable feature is the good automation engine, which helps in reducing the development cost and allows easy development of applications."
"The stability is very good."
"Two things are excellent in Documentum. One is business process management. The other is its support for metadata."
"We primarily use it for storing documents. We host a variety of documents in OpenText Documentum. This includes raw files, analyzed files, and documents in multiple formats."
"The most valuable features of this solution are the security, storage, and document search capability."
"The most valuable feature is that the documents are kept secure."
 

Cons

"Alfresco could improve workflow digitalization and enhance artificial intelligence capabilities."
"Metadata, auto class, disposition log, and legal hold."
"I would like them to consider document capture functionality."
"The configuration of Alfresco is a big challenge."
"The setup process for Alfresco was complex."
"If you don't have proper governance, things can go wrong. You have to make rules, such as one folder should not have more than 5,000 subfolders or children."
"Alfresco has a very steep learning curve, and unfortunately, during the learning process, it's very easy to make errors, which often are unforgiving."
"Currently, documents in Alfresco are stored on a file server, which, while good for performance, is a security risk."
"We need to work on establishing a stable licensing model. When licensing terms change frequently, customers find it difficult to budget effectively."
"Newgen could open up more to the education segment by making resources easily available to customers, similar to IBM and SAP certifications."
"The BPM side should be improved."
"OpenText Documentum has a lot of scope for improvement in terms of adding some AI integrations."
"The user interface can be a bit more intuitive."
"The price is quite high as the licensing prices are significant."
"One area for improvement in OpenText Documentum is its handling of outdated documents, especially technical ones."
"Documentum is a very robust system. Everything can be improved, but at this time, I do not have anything in particular. If anything, they can put our software in their standard."
"The user interface can be improved."
"The product needs to improve the way documents are logged together. I believe running it on the cloud or containerization will bring value to it. The tool's Time to Market and deployment cycle need to be improved. Finding suitable training materials for OpenText Documentum is also a bottleneck. If we can find the training modules easily, we can bring together people, give them quick training, and start working on the deployment. It can help with quick outputs."
 

Pricing and Cost Advice

"If you buy Alfresco through a partner, there is usually a OEM licensing option."
"There are costs for any upgrade or additional functions."
"It is cheaper compared to head-to-head competitors."
"The license for Alfresco is expensive - not the maximum, but close. There are also extra costs once you start building integrations, as implementation seems to be very costly."
"I rate the tool's pricing a seven out of ten."
"The price is considered affordable now."
"The product is expensive."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
"It is quite an expensive product."
"OpenText Documentum has announced a new licensing model, which could be more expensive."
"OpenText Documentum's pricing is good."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
11%
Government
11%
Manufacturing Company
6%
Educational Organization
17%
Computer Software Company
11%
Financial Services Firm
8%
Manufacturing Company
8%
Financial Services Firm
16%
Government
12%
Computer Software Company
11%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise1
Large Enterprise3
No data available
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise28
 

Questions from the Community

What is your experience regarding pricing and costs for Alfresco?
The pricing of Alfresco starts at $100,000, which can be expensive for small projects. There is often a transition fr...
What needs improvement with Alfresco?
Currently, the challenge is the general availability to users. Initially, they had poor documentation, but over the y...
What is your primary use case for Alfresco?
This is mainly for unstructured document management systems with workflow and data classification.
What is your experience regarding pricing and costs for Newgen OmniDocs?
This technology helps reduce the cost of physical document management by storing digital copies, which is also accept...
What needs improvement with Newgen OmniDocs?
Newgen could open up more to the education segment by making resources easily available to customers, similar to IBM ...
What is your primary use case for Newgen OmniDocs?
I work for Newgen Software, and they provide enterprise low-code platforms. It is leading across all verticals, parti...
What is your experience regarding pricing and costs for Documentum?
It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of gr...
What do you like most about OpenText Documentum?
The most valuable feature of Documentum for our content management needs is its ability to segregate access based on ...
What needs improvement with OpenText Documentum?
The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is l...
 

Also Known As

No data available
OmniDocs
Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
 

Overview

 

Sample Customers

Over 1,300 companies from 180 different countries. Including EuroStar, Saks Fifth Avenue, NASA Langley Research Center, and KLM.
Coca Cola
Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management. Updated: September 2025.
869,160 professionals have used our research since 2012.