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IBM FileNet vs Newgen OmniDocs comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM FileNet
Ranking in Enterprise Content Management
4th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
102
Ranking in other categories
No ranking in other categories
Newgen OmniDocs
Ranking in Enterprise Content Management
10th
Average Rating
8.6
Reviews Sentiment
8.2
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the Enterprise Content Management category, the mindshare of IBM FileNet is 8.4%, down from 10.5% compared to the previous year. The mindshare of Newgen OmniDocs is 2.5%, up from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Market Share Distribution
ProductMarket Share (%)
IBM FileNet8.4%
Newgen OmniDocs2.5%
Other89.1%
Enterprise Content Management
 

Featured Reviews

Emad Rizki - PeerSpot reviewer
Facilitates seamless integration for large enterprises with strong deployment capabilities
FileNet was scalable and could be implemented into big multinational organizations. However, it has become very expensive recently. Compared to low-code solutions such as Appian and outsystems, FileNet has gaps, mainly because it requires coding, which is not preferred by clients due to pricing concerns in Pakistan. We transitioned clients to cloud solutions, although FileNet has been strongly integrated with on-prem deployments.
GP
Innovative compression, document management efficiency, and optimizes storage
I work for Newgen Software, and they provide enterprise low-code platforms. It is leading across all verticals, particularly in India, where most banks use this product Newgen's compression technologies for content and document management compress documents to a very small size, which helps plan…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has a straightforward approach to the install​."
"The natural interpolatability with IBM Datacap, that is a key component of our solution, as well as with BPM, and WebSphere Portal. That's why we prefer FileNet instead of some other, less world-class solution.​"
"FileNet is very user-friendly... We have business users using and it is quite friendly for them."
"IBM FileNet has improved our organization with its single collaboration space."
"Everybody ties into Active Directory and things like that, but on top of that are the extra layers of security for encryption, so they can meet standards required by PCI and by HIPAA: encryption at rest, encryption in flight, encryption in the database, all together. There are really only three products on the market that know how to do that, and FileNet is one of them."
"The product is very stable."
"It has an excellent document storage repository, which is good at what it does."
"In terms of stability, we haven't experienced any big technical issues or downtime with IBM FileNet, which is a difference compared to smaller products."
"The tool's security has improved our management process. Its integration is good. It offers ready APIs that you can customize without developing the code. You don't have to go to the code level to implement the integration parameter."
"The document management system (DMS) has a fast retrieval time regardless of the stored volume."
 

Cons

"The response time and resolution of issues by technical support need improvement."
"There is no room for improvement in the current version of FileNet, and I have not identified any potential new features or existing problems that require attention."
"IBM does not do very good marketing for FileNet."
"The API provided by IBM FileNet is a very out-of-date implementation. From the beginning, we cannot use a REST API; we have to use the IBM FileNet native API, which is quite outdated."
"It was complex. There were a lot of dependencies depending on the product. It had to be compatible with the Windows matching."
"A little better control into the ACLs of FileNet and databases."
"​I would rate the technical support as medium. I do not like the login process. It is not great."
"I think the support could be better, and it could improve."
"We need to work on establishing a stable licensing model. When licensing terms change frequently, customers find it difficult to budget effectively."
"Newgen could open up more to the education segment by making resources easily available to customers, similar to IBM and SAP certifications."
 

Pricing and Cost Advice

"Licensing costs depend on the size of the storage."
"​There are lots of components to the product. Make sure before you invest that you know which components you need.​​"
"The solution saves time and money. It helps us to be able to accomplish the goals of our business, as opposed to being tangled in the weeds of what we could do."
"FileNet is not cheap, but you absolutely get what you pay for. ​"
"The cost is about $40,000, plus yearly maintenance."
"The platform is inexpensive."
"It is still a leading ECM solution provider, however the cost to implement and maintain are higher than other solutions."
"The physical space that we have gained back pays for the service. Therefore, it has reduced our operating costs overall. We have definitely seen ROI. I would estimate $30,000 a year."
"I rate the tool's pricing a seven out of ten."
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Computer Software Company
10%
Government
9%
Insurance Company
9%
Educational Organization
18%
Computer Software Company
12%
Financial Services Firm
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business31
Midsize Enterprise12
Large Enterprise73
No data available
 

Questions from the Community

What do you like most about IBM FileNet?
The product is robust and can process a lot of documents for enterprise content management.
What is your experience regarding pricing and costs for IBM FileNet?
From the company's perspective, the licensing cost for IBM FileNet is still affordable. Though the license cost is somewhat expensive, it remains manageable. The company rates it between 3 and 5 be...
What needs improvement with IBM FileNet?
The API provided by IBM FileNet is a very out-of-date implementation. From the beginning, we cannot use a REST API; we have to use the IBM FileNet native API, which is quite outdated.
What is your experience regarding pricing and costs for Newgen OmniDocs?
This technology helps reduce the cost of physical document management by storing digital copies, which is also accepted by the government. This compliance with government requirements helps in furt...
What needs improvement with Newgen OmniDocs?
Newgen could open up more to the education segment by making resources easily available to customers, similar to IBM and SAP certifications. This would facilitate the tool's ease of use and reduce ...
What is your primary use case for Newgen OmniDocs?
I work for Newgen Software, and they provide enterprise low-code platforms. It is leading across all verticals, particularly in India, where most banks use this product.
 

Also Known As

No data available
OmniDocs
 

Overview

 

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.
Coca Cola
Find out what your peers are saying about IBM FileNet vs. Newgen OmniDocs and other solutions. Updated: September 2025.
867,676 professionals have used our research since 2012.