IBM FileNet vs Newgen OmniDocs comparison

IBM and Newgen are both solutions in the Enterprise Content Management category. IBM is ranked #4 with an average rating of 8.0, while Newgen is ranked #10 with an average rating of 9.0. IBM holds a 9.1% mindshare in ECM, compared to Newgen’s 2.8% mindshare. Additionally, 91% of IBM users are willing to recommend the solution, compared to 100% of Newgen users who would recommend it.

IBM FileNet

Read 102 IBM FileNet reviews

3,604 Views
3,316 Comparison Views

91% willing to recommend

Newgen OmniDocs

Read 3 Newgen OmniDocs reviews

702 Views
639 Comparison Views

100% willing to recommend

IBM FileNet

Newgen OmniDocs

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

IBM FileNet and Newgen OmniDocs are enterprise content management solutions. Newgen OmniDocs seems to have an edge due to its comprehensive features and quicker deployment process despite its higher price.

Features: IBM FileNet offers scalability, robust content management, and suitability for large organizations with complex workflows. Newgen OmniDocs provides advanced document management, intelligent automation, and tighter integration, which enhance operational efficiency.

Ease of Deployment and Customer Service: IBM FileNet can require significant IT involvement for deployment, but its customer service is reliable. Newgen OmniDocs offers a more agile deployment process with exceptional customer support, including proactive assistance and customized solutions.

Pricing and ROI: IBM FileNet has a substantial initial setup cost but provides long-term ROI through high reliability and scalability in large-scale environments. Newgen OmniDocs, while more expensive, is seen as offering a stronger ROI due to its advanced features and quicker deployment, leading to immediate productivity gains.

To learn more, read our detailed IBM FileNet vs. Newgen OmniDocs Report (Updated: July 2025).

Buyer's Guide

IBM FileNet vs. Newgen OmniDocs

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM FileNet

Ranking in Enterprise Content Management

4th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

102

Ranking in other categories

No ranking in other categories

Newgen OmniDocs

Ranking in Enterprise Content Management

10th

Average Rating

8.6

Reviews Sentiment

8.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Enterprise Content Management category, the mindshare of IBM FileNet is 9.1%, down from 10.2% compared to the previous year. The mindshare of Newgen OmniDocs is 2.8%, up from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Emad Rizki

System integrator at Indépendant

Facilitates seamless integration for large enterprises with strong deployment capabilities

FileNet was scalable and could be implemented into big multinational organizations. However, it has become very expensive recently. Compared to low-code solutions such as Appian and outsystems, FileNet has gaps, mainly because it requires coding, which is not preferred by clients due to pricing concerns in Pakistan. We transitioned clients to cloud solutions, although FileNet has been strongly integrated with on-prem deployments.

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GopalakrishnaParimi

Strategic Relations at Eugen Software

Innovative compression, document management efficiency, and optimizes storage

I work for Newgen Software, and they provide enterprise low-code platforms. It is leading across all verticals, particularly in India, where most banks use this product Newgen's compression technologies for content and document management compress documents to a very small size, which helps plan…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Streamlined our business processes."

"It has a straightforward approach to the install."

"In terms of stability, we haven't experienced any big technical issues or downtime with IBM FileNet, which is a difference compared to smaller products."

"We have made our service routes more efficient, as far as moving work through the system and being able to react to customer situations and needs better by improving things, such as, address and beneficiary changes. I know that we have definitely made improvements in the process."

"It is really usable. There is a lot of support for it. You have the online components to trawl through the storage. I have a lot of fun with it."

"Provides records management functions."

"FileNet has the capabilities to meet compliance and regulatory requirements. It is very secure."

"IBM FileNet was more scalable."

More IBM FileNet pros

"The tool's security has improved our management process. Its integration is good. It offers ready APIs that you can customize without developing the code. You don't have to go to the code level to implement the integration parameter."

"The document management system (DMS) has a fast retrieval time regardless of the stored volume."

Cons

"The analytics in FileNet are too complicated and they consume too much infrastructure, memory, and CPU. They're too expensive to work with."

"The initial setup is complex. It is complex because there are several pieces of software that have to be installed in the right order to make it work alright."

"The basic and fundamental point about FileNet is that the interface is very bad. It's just not appealing so people are reluctant to use it."

"We do have some individuals that do need to come up to speed on it technically, and the only onsite training for Case Manager is in Europe, there is not a lot of US-based training. So they have to do all their training online rather than being able to go and have a good bootcamp-style training somewhere nearby."

"Sometimes, there can be issues with the database connections. FileNet has too many outages because things are broken in the database."

"We would like to have more automation of rollout solutions."

"Currently, our primary ERP system is SAP S/4HANA. Despite this, we have encountered difficulties integrating the solution with it, which remains an unresolved challenge for our team."

"The API provided by IBM FileNet is a very out-of-date implementation. From the beginning, we cannot use a REST API; we have to use the IBM FileNet native API, which is quite outdated."

More IBM FileNet cons

"We need to work on establishing a stable licensing model. When licensing terms change frequently, customers find it difficult to budget effectively."

"Newgen could open up more to the education segment by making resources easily available to customers, similar to IBM and SAP certifications."

Pricing and Cost Advice

"For the medium scale or large scale, I would recommend FileNet. FileNet is free of licensing expenses, thus good for the money. It is not expensive, but worth for the money, especially for medium scale and large scale industries."

"Yearly, we pay for the maintenance, which is $20,000."

"It has reduced operating costs by reducing the amount of manual work needed."

"The platform is inexpensive."

"When it comes to pricing, IBM needs to make an effort to improve the cost. That's the main issue regarding use of FinalNet in Columbia."

"IBM FileNet is an expensive solution."

"The physical space that we have gained back pays for the service. Therefore, it has reduced our operating costs overall. We have definitely seen ROI. I would estimate $30,000 a year."

"The biggest issue is the cost of the FileNet, because the license cost is very high. If a customer doesn't have good technical guides that are aware of the license calculation, they will pay too much. FileNet's license calculation depends on the processor and number of users. So my advice to a new customer is to be very careful with your calculations before purchasing FileNet."

More IBM FileNet pricing and cost advice

"I rate the tool's pricing a seven out of ten."

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Top Industries

By visitors reading reviews

Financial Services Firm

21%

Computer Software Company

10%

Government

10%

Insurance Company

Computer Software Company

14%

Financial Services Firm

10%

Educational Organization

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

See all answers

What is your experience regarding pricing and costs for IBM FileNet?

From the company's perspective, the licensing cost for IBM FileNet is still affordable. Though the license cost is somewhat expensive, it remains manageable. The company rates it between 3 and 5 be...

See all answers

What needs improvement with IBM FileNet?

The API provided by IBM FileNet is a very out-of-date implementation. From the beginning, we cannot use a REST API; we have to use the IBM FileNet native API, which is quite outdated.

See all answers

What is your experience regarding pricing and costs for Newgen OmniDocs?

This technology helps reduce the cost of physical document management by storing digital copies, which is also accepted by the government. This compliance with government requirements helps in furt...

See all answers

What needs improvement with Newgen OmniDocs?

Newgen could open up more to the education segment by making resources easily available to customers, similar to IBM and SAP certifications. This would facilitate the tool's ease of use and reduce ...

See all answers

What is your primary use case for Newgen OmniDocs?

I work for Newgen Software, and they provide enterprise low-code platforms. It is leading across all verticals, particularly in India, where most banks use this product.

See all answers

Comparisons

SharePoint vs IBM FileNet

Compared 17% of the time

OpenText Content Management vs IBM FileNet

Compared 15% of the time

OpenText Documentum Content Management vs IBM FileNet

Compared 13% of the time

Alfresco vs IBM FileNet

Compared 9% of the time

Microsoft OneDrive for Business vs IBM FileNet

Compared 3% of the time

More IBM FileNet Competitors

SharePoint vs Newgen OmniDocs

Compared 20% of the time

Alfresco vs Newgen OmniDocs

Compared 20% of the time

OpenText Content Management vs Newgen OmniDocs

Compared 18% of the time

OpenText Documentum Content Management vs Newgen OmniDocs

Compared 13% of the time

M-Files vs Newgen OmniDocs

Compared 11% of the time

More Newgen OmniDocs Competitors

Product Reports

Buyer's Guide

IBM FileNet

August 2025

Download IBM FileNet product report

Buyer's Guide

Enterprise Content Management

August 2025

Download Newgen OmniDocs product report

Also Known As

No data available

OmniDocs

Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM

An Enterprise Document Management (EDM) platform for creating, capturing, managing, delivering and archiving large volumes of documents and contents. Also integrates seamlessly with other enterprise applications. OmniDocs handles Scanned Document Images, Electronic Documents, Emails and Electronic Data Output from other applications with equal efficiency and ease. OmniDocs powers seamlessly collaborate, communicate and share knowledge across and beyond the Enterprise.

Newgen

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

Coca Cola

Buyer's Guide

IBM FileNet vs. Newgen OmniDocs

July 2025

Free Report: IBM FileNet vs. Newgen OmniDocs

Find out what your peers are saying about IBM FileNet vs. Newgen OmniDocs and other solutions. Updated: July 2025.

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