We performed a comparison between Alfresco, IBM ECM, and IBM FileNet based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, OpenText, Box and others in Enterprise Content Management."The most valuable feature is the flexibility of the searching elements of the metadata."
"The product allows engineering teams and developers to introduce new things in a seamless and easy way."
"I like the ease of use, sections, and calendar."
"Document repository."
"The vertical scalability, as we can use it across some of our applications."
"The scalability is a valuable feature, that we're able to display our documents to so many people."
"The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Microsoft, Oracle, etc."
"The content management is all about you as you can make the same content for minimal purpose solutions applications."
"Users are able to create their own content, and they can manage their own sets of tasks, to work at their own pace and get their jobs done."
"Everybody ties into Active Directory and things like that, but on top of that are the extra layers of security for encryption, so they can meet standards required by PCI and by HIPAA: encryption at rest, encryption in flight, encryption in the database, all together. There are really only three products on the market that know how to do that, and FileNet is one of them."
"We have probably cut out at least 40 percent of what the work process was by easing out that whole distribution of paper."
"The product has helped with compliance and governance issues. There are some archiving policies which a financial organization has to keep. Our organization can keep up with them because of the IBM product."
"The important features to me are that it is stable, scalable, and the integration between this platform and the other platforms is very good."
"One of the most valuable features is FileNet's ability to capture things from the stack, from e-mail, to scanning of Excel and Word. FileNet can also convert many types of files to PDFs very easily."
"Provides records management functions."
"We are able to find the proper documents which are needed for business processes."
"I would like them to consider document capture functionality."
"Alfresco has a very steep learning curve, and unfortunately, during the learning process, it's very easy to make errors, which often are unforgiving."
"Metadata, auto class, disposition log, and legal hold."
"I think the presentation layer could be improved - currently, it's too complex, and there are too many features cluttered all over the screen."
"I would like to see seamless application integration."
"I would recommend not going with ECM 8 and going with FileNet instead. It seems like that is the future of the lower-volume repository. It seems like they are moving away from ECM 8.5 so I think we're going to have some challenges coming up, getting off of that technology."
"The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days."
"I think it's already getting away from Java applets. A lot of our users struggle with keeping up to date with Java versioning, so a lot of the functions they're doing, like printing, emailing, and even some of the viewing, they're struggling with."
"Currently, our primary ERP system is SAP S/4HANA. Despite this, we have encountered difficulties integrating the solution with it, which remains an unresolved challenge for our team."
"If there was more AI capability, into Watson, that would be a benefit."
"Needs a better administration tool."
"For end-users there is a lack of administrative features. The interface of basic FileNet is not very good."
"I would say the installation process can be very complicated, and you need to to have an experience resource."
"In Content Navigator we want to see the ability to view different types of video... We are using HTML 5 but it's very limited... We definitely want to see support for most types of video formats in the market."
"The initial setup was pretty complex. There are too many options, and it can get a bit confusing."
"Our client feels FileNet does not provide them with content searchability. They feel it's cumbersome. They're only using Metadata. If the Metadata is not well-populated, it becomes a problem to retrieve a document."
