Spiceworks and Agiloft Service Desk Suite are rivals in the IT service management market. Agiloft seems to have the upper hand with its advanced features and customization, appealing to organizations with complex needs.
Features: Spiceworks is known for its network monitoring, ticket management, and user community engagement. Agiloft Service Desk Suite provides extensive customization, AI-driven automation, and integration capabilities, catering to more sophisticated requirements.
Ease of Deployment and Customer Service: Spiceworks offers a hassle-free, ready-to-use deployment, ideal for smaller businesses or those with limited IT resources. Agiloft Service Desk Suite requires a more detailed deployment process but provides robust customer support and customization options for larger enterprises requiring tailored solutions.
Pricing and ROI: Spiceworks attracts budget-conscious organizations with a focus on free solutions and low setup costs. Agiloft Service Desk Suite has higher initial costs but promises a superior ROI through enhanced efficiency and capabilities, making it an attractive option for companies seeking comprehensive service management solutions.
| Product | Market Share (%) |
|---|---|
| Spiceworks | 1.3% |
| Agiloft Service Desk Suite | 0.6% |
| Other | 98.1% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 14 |
| Large Enterprise | 10 |
Top rated by analysts and users
Awarded “Best Overall Value” three years in a row by Info-Tech Research Group
What we can do for you
Workflow automation guides Help Desk technicians or Support Staff through your preferred processes, tracks performance and proactively escalates issues before they become problems.
Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.
Eliminate errors and duplication of effort by integrating information used by multiple processes in a centralized repository.
With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.
Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.
Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.
Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.
Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.
With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.
“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly
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What Makes Us Different
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