Agiloft Service Desk Suite and Zendesk compete in the service management domain. Agiloft holds an advantage with its customizable workflows and competitive pricing, while Zendesk leads with its intuitive design and diverse feature set.
Features: Agiloft provides highly configurable options, robust process automation, and strong tailored solutions for businesses. Zendesk features seamless integration, a wide range of communication tools, and enhanced accessibility.
Ease of Deployment and Customer Service: Agiloft requires extensive configuration for deployment, benefiting from personalized assistance. Zendesk, with its cloud-based deployment, ensures rapid setup through comprehensive resources. Zendesk offers extensive support channels for quicker resolutions compared to Agiloft.
Pricing and ROI: Agiloft is known for competitive pricing and a promising ROI with its adaptable nature. Zendesk, while potentially more costly, provides substantial value with its broad feature set and scalability for enterprises focusing on operational efficiency.
| Product | Market Share (%) |
|---|---|
| Zendesk | 4.6% |
| Agiloft Service Desk Suite | 0.7% |
| Other | 94.7% |
| Company Size | Count |
|---|---|
| Small Business | 29 |
| Midsize Enterprise | 20 |
| Large Enterprise | 11 |
Top rated by analysts and users
Awarded “Best Overall Value” three years in a row by Info-Tech Research Group
What we can do for you
Workflow automation guides Help Desk technicians or Support Staff through your preferred processes, tracks performance and proactively escalates issues before they become problems.
Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.
Eliminate errors and duplication of effort by integrating information used by multiple processes in a centralized repository.
With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.
Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.
Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.
Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.
Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.
With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.
“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly
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What Makes Us Different
Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
