We performed a comparison between Agiloft Service Desk Suite and IFS Cloud Platform based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."Our customer service and productivity have increased in quality and quantity since using this product."
"What I like about IFS Applications is that it's easier to use and implement than SAP. I also like that the IFS Applications team is more flexible than the SAP team."
"Feature-wise, I like the way it provides inventory details...It is a stable solution."
"The most valuable feature is the distribution module."
"Having a young talented programmer, during the six years of use, we were able to save around 75 000 EUR preparing simple modifications using customization rather than ordering them in IFS / Partner."
"Some of the strengths are Enterprise Management Solutions and the series of Management solutions which is number one in Gartner's report and has been for the last five years."
"IFS has been completely rebuilt, modernized, and cloud-based so we don't need bulky software installations."
"Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users."
"I like the connectivity and interfaces. In V10, it's easy to modify the interfaces and layouts, but it's becoming more complicated in the cloud. IFS is excellent at asset maintenance and incident management. They have specialized modules for IFS that cover incident and asset management and everything else connected to finance. The reporting in IFS is also easy to use."
"We have found the documentation a bit confusing at times. This area could use some improvement."
"The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing."
"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."
"Aspects of HR and payroll could be better."
"There are certain digital features that need to be incorporated, such as IOP."
"Customization needs to be improved."
"The solution needs to improve its documentation and user-friendliness."
"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."
"IFS Applications can improve the reporting capabilities and increase the speed of feedback time in the IFS Applications. This would help with the overall performance of the solution and provide better experiences for customers."
Earn 20 points
Agiloft Service Desk Suite is ranked 40th in Help Desk Software while IFS Cloud Platform is ranked 8th in Help Desk Software with 29 reviews. Agiloft Service Desk Suite is rated 9.6, while IFS Cloud Platform is rated 7.8. The top reviewer of Agiloft Service Desk Suite writes "It's customizable, can be developed easily, and free, but only up to a certain number of users". On the other hand, the top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". Agiloft Service Desk Suite is most compared with , whereas IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo.
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