ServiceNow and AgilePoint compete in enterprise IT service management and workflow automation. ServiceNow holds an edge with its feature-rich IT management capabilities, while AgilePoint appeals with its adaptable framework for custom solutions.
Features: ServiceNow provides powerful IT service management, IT workflows, and operations management. It supports incident, problem, and change management and offers extensive analytics capabilities. AgilePoint specializes in low-code development, allowing rapid process automation and integration with existing systems. It offers versatile customization, enabling tailored workflows and adaptive solutions.
Room for Improvement: ServiceNow could improve by offering more cost-effective solutions for smaller businesses and increasing customization flexibility without complexity. Its setup and migration processes could also be simplified for smoother onboarding. AgilePoint might enhance its IT service management features, as it leans heavily on low-code and process automation. Its support and documentation for complex integrations could be expanded, and improving user interface intuitiveness would benefit less technical users.
Ease of Deployment and Customer Service: ServiceNow offers cloud-based deployment with robust infrastructure and enterprise support, allowing seamless integration. Its support services are well-developed, ensuring swift issue resolution. AgilePoint also provides cloud deployment, emphasizing quick implementation due to its low-code design. Its flexibility in customization facilitates tailored services, though it may lack the comprehensive support structure that ServiceNow provides.
Pricing and ROI: ServiceNow involves higher initial costs, offering significant ROI through its comprehensive IT management capabilities and long-term efficiency gains. Its extensive functionality serves large enterprises well. AgilePoint's pricing is more economical, providing quicker ROI through decreased development time in a low-code environment. It's advantageous for smaller firms or projects needing rapid deployment and cost-effective automation solutions.
| Product | Market Share (%) |
|---|---|
| ServiceNow | 9.9% |
| AgilePoint | 0.6% |
| Other | 89.5% |
| Company Size | Count |
|---|---|
| Small Business | 54 |
| Midsize Enterprise | 36 |
| Large Enterprise | 163 |
AgilePoint NX is a top-five low-code platform that empowers you to quickly build anything from simple eforms and workflows to complex, multi-tenant SaaS apps, IoT apps, and composite LOB systems without writing code and at a price almost any enterprise can afford.
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications
Reviews from Real Users
PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
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