We performed a comparison between AgilePoint and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."AgilePoint has improved our organization by making form implementation easier and to plan for future growth."
"The solution's workflows are its most useful feature."
"AgilePoint's most valuable feature is process management."
"I like the design and the integration capacity. It's also easy to use."
"The initial setup of AgilePoint was very easy."
"It has an excellent capability to integrate different access points."
"In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"The workflow makes things extremely efficient and it improves effectiveness."
"The pricing of the product is quite good. It's not too expensive."
"The look and feel is a valuable benefit for adoption."
"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."
"Straightforward tool."
"The solution should be able to support Docker. This would help make scalability easier."
"It could be more flexible, but it's already a good solution for the designer."
"While the platform is good and it has a lot of options, I would like to see more alternative features in future versions such as connectors to IDM. Currently, they have only ADFS and Okta."
"Some issues with AgilePoint's design, AI and UX are some of the major problems we deal with when handling our company's business models or processes."
"They should add more information about functionality."
"Licensing costs are very high."
"There is inherent complexity with this tool because of the number of things that it can do."
"Its stability and pricing need improvement."
"The solution could improve by being more stable."
"We can't update bulk tickets using a simple query language. Jira lets us update hundreds of tickets with one command. In ServiceNow, you need to select each task separately to close them. The dashboards could also be more user-friendly. Monday.com has better dashboards."
"I find the way you need to attach things like screenshots and stuff is a bit gimmicky. I'm a casual user. I'll use it once every two months and only when I have an incident that I need to report. You don't get a lot of experience with it when you're just using it once in a while like that. Therefore, it needs to be more intuitive so that you don't have to re-learn how to do simple tasks as the way to do certain things just isn't obvious."
"The visuals are the one area where there is opportunity for improvement."
"The ability to embed help information onto the screens."
AgilePoint is ranked 22nd in Rapid Application Development Software with 5 reviews while ServiceNow is ranked 3rd in Rapid Application Development Software with 210 reviews. AgilePoint is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of AgilePoint writes " An affordable tool to create workflows requiring an easy initial setup phase". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". AgilePoint is most compared with Microsoft Power Apps, OutSystems, Mendix, Nintex Process Platform and IBM BPM, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Microsoft Dynamics CRM. See our AgilePoint vs. ServiceNow report.
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