2019-05-27T16:12:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What needs improvement with AgilePoint?

Please share with the community what you think needs improvement with AgilePoint.

What are its weaknesses? What would you like to see changed in a future version?

3
PeerSpot user
3 Answers
AB
Partner at a tech services company with 11-50 employees
Real User
Top 10
2021-03-11T15:20:56Z
Mar 11, 2021

It could be more flexible, but it's already a good solution for the designer. It would be better if we could reuse cards and forms. But I think they plan to factorize it to work with common components between the different projects to reuse cards and forms.

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SM
Knowledge Management & BPM Department Manager at a tech company with 1,001-5,000 employees
Real User
2020-03-05T08:39:49Z
Mar 5, 2020

The user interface and the client portal need to be improved in order to make the solution much better. I would like to see customer portals that are more open. Currently, it's very, very closed. You can't change anything or customize it for your customers. You can't change the web files that you see there, for example. The solution should be able to support Docker. This would help make scalability easier. Technical support is very slow to respond and they need to be quicker in getting back to clients when problems arise.

YS
Implementation Specialist at a tech services company with 11-50 employees
Real User
2019-05-27T16:12:00Z
May 27, 2019

While the platform is good and it has a lot of options, I would like to see more alternative features in future versions such as connectors to IDM. Currently, they have only ADFS and Okta. It would also be good to have more user information, such as: * More documentation * More training sessions * Advanced training sessions.

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Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Mar 11, 2021
Hi Everyone, What do you like most about AgilePoint? Thanks for sharing your thoughts with the community!
See 2 answers
SM
Knowledge Management & BPM Department Manager at a tech company with 1,001-5,000 employees
Mar 5, 2020
The solution's workflows are its most useful feature.
AB
Partner at a tech services company with 11-50 employees
Mar 11, 2021
I like the design and the integration capacity. It's also easy to use.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Mar 11, 2021
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
See 2 answers
SM
Knowledge Management & BPM Department Manager at a tech company with 1,001-5,000 employees
Mar 5, 2020
I believe the pricing has changed recently. We had purchased one license per server, and it was about $2,000. It was a one-time payment. It's possible that they have recently implemented a new cost structure and now have yearly subscriptions. In the past, for each module, for example, the forms module, companies needed to pay more.
AB
Partner at a tech services company with 11-50 employees
Mar 11, 2021
I think the price is reasonable.
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