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Act-On Software vs Iterable comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Act-On Software
Ranking in Marketing Automation
15th
Average Rating
9.0
Reviews Sentiment
8.7
Number of Reviews
7
Ranking in other categories
No ranking in other categories
Iterable
Ranking in Marketing Automation
7th
Average Rating
8.2
Reviews Sentiment
6.0
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Marketing Automation category, the mindshare of Act-On Software is 1.7%, up from 1.4% compared to the previous year. The mindshare of Iterable is 1.2%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Marketing Automation Mindshare Distribution
ProductMindshare (%)
Iterable1.2%
Act-On Software1.7%
Other97.1%
Marketing Automation
 

Featured Reviews

it_user82449 - PeerSpot reviewer
Business Systems Manager at a consultancy with 501-1,000 employees
The adaptive nurturing, segmentation, multiple lead scoring rules, and simple CRM integration stood out the most.
The CRM integration with Act-On is better with Salesforce and had more value for sales representatives than it did with Microsoft Dynamics CRM; that was MS CRM's downfall. Act-On Anywhere is a nice feature for general users, but the tracking in CRM is lost, and Marketing team subject lines do not carry over on the email templates.
TR
Digital Marketing Manager at Nestle
Marketing team has automated personalized lifecycle emails and now creates more engaging campaigns
The best features Iterable offers are automation and simplicity in use. Iterable is dynamic and allows us to engage customers at all stages of the customer journey. Iterable has allowed our customer communication to be automated. With thousands of customers, the ability to automate email communication has saved our team incredible amounts of time. While Iterable is used largely by our marketing team, we do have individuals who are less tech-savvy with limited coding experience, yet confident in navigating the platform. Iterable is very user-friendly and has maintained its simplicity. Iterable has saved our team an incredible amount of time and manual labor through automation of emailing. With the creative and engaging content created in Iterable, customers are more likely to engage than previously, hence increasing customer engagement. We have saved between sixty to seventy percent of our time through automation. Iterable has allowed us to automate email campaigns to customers by planning a series of emails six months prior to their delivery.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Act-On has an outstanding customer support team and they escalate issues to their technical teams before the frustration level."
"It is now much easier for us to send and segment emails, analyze our results and make smarter decisions."
"Our organization was operating blindfolded before implementing Act-On."
"Before I joined, my company used a larger, more expensive but more popular software, and after switching to this, my team can still do everything it needs to for cheaper."
"Act-On is simple to use and it makes campaign development a breeze."
"After implementing Iterable, I saw retention rates of certain user cohorts compared to users who went through Iterable's campaigns versus those who didn't, and the retention rate of the users who experienced those campaigns was about twenty percent higher than those who didn't."
"Iterable is one of the best, efficient, and user-friendly CRM campaign management tools."
"Iterable has positively impacted my organization, as it enhanced campaign execution speed, increased engagement and conversion rates through personalization, reduced our dependency on engineering for routine campaign changes, and improved collaboration between marketing and technical teams."
"Iterable positively impacts my organization because it is our main platform that we use in order to communicate with our customers, so its value is one hundred percent."
"Iterable allows us to trigger SMS messages through Twilio based on real-time user events such as abandoned actions, incomplete transactions, account or subscription changes, inactivity or re-engagement milestones."
"Iterable has positively impacted our organization as we have seen an improvement since geolocation features improved our weekly email conversion rate by 300%."
"Iterable saves our time and has better customer relationship benefits, making a very good relationship with our customers because once we have already created the workflow, client communication has been automatically done and our work, work pressure, and work stress have been reduced, creating a very good impact on a better work environment."
"Miro Business - Enterprise has been a lifesaver for us, increasing team collaboration by 70 to 80% and saving our time and resources."
 

Cons

"One area of improvement would be ability to use dynamic content fields. It is available, but not to the fullest extent where it would help me."
"The CRM integration with Act-On is better with Salesforce and had more value for sales representatives than it did with Microsoft Dynamics CRM; that was MS CRM's downfall."
"That is something that is currently frustrating."
"Iterable can be improved regarding handling attributes, as it has limited limitations on event attributes and profile attributes."
"I would like more training and resources on how to use Iterable."
"One area where Iterable could be improved is usability when Journeys become very complex."
"Iterable challenges I have faced include a steep learning curve for advanced use cases; basic campaigns are easy to launch, but advanced and personalized campaigns or event-based logic take considerable time, which is a challenge for new users."
"However, the challenge occurs when a large number of users are simultaneously on the whiteboards, but otherwise, there is no problem with scalability."
"When I consider needed improvements, I find that the limitation in handling many brands in a single project can be problematic, which affects the use of custom event data within Handlebar logic, and the foldering option for snippets and lists needs improvement."
"I feel it can be improved with some new versions and some latest updates."
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Top Industries

By visitors reading reviews
No data available
Manufacturing Company
21%
Outsourcing Company
17%
Construction Company
12%
Financial Services Firm
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise1
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise4
Large Enterprise6
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Iterable?
My experience with pricing, setup cost, and licensing has been very good.
What needs improvement with Iterable?
One area where Iterable could be improved is usability when Journeys become very complex. It is a powerful tool, but managing many branches, conditions, and campaigns can be quite complex and diffi...
What is your primary use case for Iterable?
My main use case for Iterable was lifecycle marketing and cross-channel customer engagement. I used it to manage onboarding, activation, and retention campaigns across channels like email, push not...
 

Overview

 

Sample Customers

NYU, Tableau, Xerox, ASPCA, Lego Education, Hoopla, Avery Dennison and SolarWorld.
BetterDoctor Bisnow Decorist Dot&Bo IMGE Rocksbox Yelp
Find out what your peers are saying about Act-On Software vs. Iterable and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.