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Iterable vs Salesforce Marketing Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
Iterable boosts efficiency from 20% to 70%, saving resources and reducing costs with competitive pricing and enhanced automation.
Sentiment score
6.0
Users report improved efficiency and satisfaction with Salesforce Marketing Cloud, despite challenges in directly measuring ROI.
Iterable was really helpful and a lot of time has been saved when working through it because there are so many customers we have to do communication with on a regular basis.
Product Operations at a tech services company with 51-200 employees
Our efficiency increased from around 20% to approximately 70%, which translates to a 40 to 50% increment since implementing Iterable.
Technical Writer at a manufacturing company with 10,001+ employees
Iterable has helped me save time in creating emails for multiple regions, allowing me to take better control of my segments and calculate revenue for each of them.
Digital Marketing Specialist at Bloomberg
I have seen some return on investment with Salesforce Marketing Cloud through features such as reporting, automation, and Journey parts that save resources.
Consultant at SNDT
 

Customer Service

Sentiment score
8.5
Iterable's customer service is usually praised but can be slow on complex or high-priority issues, even at premium levels.
Sentiment score
6.2
Salesforce Marketing Cloud support varies, with Premium support rated high, but improvements needed in response time and documentation.
Iterable's customer support is highly responsive, knowledgeable, and provides clear actionable guidance for time-sensitive campaigns and technical issues.
Technical Writer at a manufacturing company with 10,001+ employees
The customer support is relatively very proactive, responsive, and committed.
Digital Marketing Manager at Nestle
Whenever we need support, we got it always on time.
Product Operations at a tech services company with 51-200 employees
Customer support could be improved, especially for new features.
Practice Manager at Katzion
Salesforce customer service is excellent.
Lead BSA at cloudperitus
I have communicated with the technical support of Salesforce Marketing Cloud and would give them a rating of 9.5 since they have resolved my issues most of the time and are quite responsive.
Consultant at SNDT
 

Scalability Issues

Sentiment score
5.6
Iterable is adaptable and scalable, highly rated for flexibility, though some seek RCS integration for future needs.
Sentiment score
7.7
Salesforce Marketing Cloud offers scalable multi-business architecture, ideal for large organizations, despite cost challenges for smaller entities.
We can add as many users as we want at a time.
Digital Marketing Manager at Nestle
The scalability of Salesforce is very good.
Practice Manager at Katzion
On a scale of one to ten, I rate its scalability at 9.5.
Lead BSA at cloudperitus
I find Salesforce Marketing Cloud to be scalable, as we can easily send out campaigns.
Senior Consultant at a tech vendor with 10,001+ employees
 

Stability Issues

Sentiment score
8.2
Iterable is praised for its reliability and stability, efficiently managing growth with minimal downtime despite one user's concern.
Sentiment score
8.2
Salesforce Marketing Cloud is highly stable, with reliable uptime, minimal bugs, and efficient issue notifications, inspiring user confidence.
Iterable is very stable in my experience, as I have not encountered any downtime since I started using this tool.
Digital Marketing Specialist at Bloomberg
Miro Business - Enterprise is 100% stable and does not create any glitches or downtime for the organization.
Digital Marketing Manager at Nestle
Salesforce Marketing Cloud is highly stable.
Practice Manager at Katzion
The maximum downtime I faced was about two to three hours.
Consultant at SNDT
Salesforce Marketing Cloud is stable, with issues occurring sometimes, but it is stable approximately 90% of the time.
Senior Consultant at a tech vendor with 10,001+ employees
 

Room For Improvement

Iterable excels in analytics and scalability but needs improvements in segmentation, CRM integrations, and template offerings for lifecycle journeys.
Salesforce Marketing Cloud needs better user management, analytics, integration, support, personalization, AI, cost efficiency, and user-friendly interfaces.
Segmentation rules could be significantly better, as from my experience with ten or more marketing automation tools, Iterable has limited options to create segments, which should be addressed immediately.
Senior Manager, Marketing Operations at a tech vendor with 1-10 employees
In general, the tool should be improved from a technical point of view; they should enhance speed and accuracy.
Director at a tech vendor with 501-1,000 employees
A steep learning curve for advanced use cases; basic campaigns are easy to launch, but advanced and personalized campaigns or event-based logic take considerable time.
Technical Writer at a manufacturing company with 10,001+ employees
It takes the default language and doesn't accept custom language specifications, which creates discomfort in certain scenarios.
Lead BSA at cloudperitus
Overall, I know there are lots of features and options that are very reliable and sustainable, but it's complicated and it's expensive.
Partner & Senior Consultant at BO - Business Online
There are inaccuracies in how AgentForce retrieves information or interprets data.
Practice Manager at Katzion
 

Setup Cost

Iterable offers cost-effective pricing, appealing to marketing teams with its affordable, easy setup compared to other solutions.
Salesforce Marketing Cloud is costly but valued for advanced features, with varied pricing based on storage and module choices.
The price is very cost-effective compared to my previous tool.
Digital Marketing Specialist at Bloomberg
We received a good discount, and the metering and billing experience has been clear and manageable.
Digital Marketing Manager at Nestle
The pricing is around $10,000 per annum per user.
Practice Manager at Katzion
 

Valuable Features

Iterable enhances customer engagement with automated workflows, personalization, scalability, and integration features, promoting efficiency and consistent messaging.
Salesforce Marketing Cloud enhances marketing with content, automation, and integration tools, improving customer engagement and multi-channel strategies.
The workflow that we were using and creating for each client has a big impact on our clients and my company, because most of the time it reduces our work, our work stress, and we do not have to worry much for client communication because Iterable is already doing it for us.
Product Operations at a tech services company with 51-200 employees
The best features Iterable offers are the omnichannel journey orchestration for a single interface, strong API and data integration capabilities, well-structured and continuously improving event tracking system, reduced operational overhead, and improved message consistency, along with seamless integration with internal systems and data pipelines.
Software Engineer at a consultancy with 11-50 employees
Iterable has positively impacted our organization as we have seen an improvement since geolocation features improved our weekly email conversion rate by 300%.
Digital Marketing Specialist at Bloomberg
The feature of Salesforce Marketing Cloud that has had the largest impact on improving my campaign outcomes is the recent WhatsApp integration, which allows Salesforce to connect with subscribers through different channels such as SMS, email, or WhatsApp.
Consultant at SNDT
Salesforce Marketing Cloud has positively impacted my organization by reducing costs while significantly increasing the return on investment.
Senior Consultant at a tech vendor with 10,001+ employees
The most valuable features of Salesforce Marketing Cloud include the timely alerts and notification systems, which greatly enhance communication not only with customers but also within dealerships.
Practice Manager at Katzion
 

Categories and Ranking

Iterable
Ranking in Marketing Automation
8th
Average Rating
8.0
Reviews Sentiment
6.3
Number of Reviews
8
Ranking in other categories
No ranking in other categories
Salesforce Marketing Cloud
Ranking in Marketing Automation
1st
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
63
Ranking in other categories
Social CRM (4th), Marketing Management (1st), Social Media Management Solutions (3rd)
 

Mindshare comparison

As of August 2026, in the Marketing Automation category, the mindshare of Iterable is 1.1%, down from 1.7% compared to the previous year. The mindshare of Salesforce Marketing Cloud is 11.1%, down from 22.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Marketing Automation Mindshare Distribution
ProductMindshare (%)
Salesforce Marketing Cloud11.1%
Iterable1.1%
Other87.8%
Marketing Automation
 

Featured Reviews

TR
Digital Marketing Manager at Nestle
Marketing team has automated personalized lifecycle emails and now creates more engaging campaigns
The best features Iterable offers are automation and simplicity in use. Iterable is dynamic and allows us to engage customers at all stages of the customer journey. Iterable has allowed our customer communication to be automated. With thousands of customers, the ability to automate email communication has saved our team incredible amounts of time. While Iterable is used largely by our marketing team, we do have individuals who are less tech-savvy with limited coding experience, yet confident in navigating the platform. Iterable is very user-friendly and has maintained its simplicity. Iterable has saved our team an incredible amount of time and manual labor through automation of emailing. With the creative and engaging content created in Iterable, customers are more likely to engage than previously, hence increasing customer engagement. We have saved between sixty to seventy percent of our time through automation. Iterable has allowed us to automate email campaigns to customers by planning a series of emails six months prior to their delivery.
GauravSingh2 - PeerSpot reviewer
Senior Consultant at a tech vendor with 10,001+ employees
Targeted email journeys have boosted campaign insight and now need better data access and support
I feel that Salesforce Marketing Cloud can be improved in how the data views are accessed; it would be better to have something more physical. With data extensions, you can view them directly, but for data views, it is very difficult as you can only send it out or load it into data extensions. Improvements can also be made in the connections to different external tools such as Azure or AWS. Customer support can be improved in Salesforce Marketing Cloud, as sometimes it is not clear what the issue is or how to approach solving it, and it also takes time to resolve issues.
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Top Industries

By visitors reading reviews
Manufacturing Company
25%
Construction Company
16%
Financial Services Firm
15%
Outsourcing Company
11%
Financial Services Firm
17%
Construction Company
9%
Manufacturing Company
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
Large Enterprise6
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise15
Large Enterprise34
 

Questions from the Community

What is your experience regarding pricing and costs for Iterable?
I have no idea about pricing, setup cost, and licensing. This is not something that I handle personally. I do not have access to that information.
What needs improvement with Iterable?
Iterable can be improved by adding in the folder section to be able to move items easily, similar to copy-paste functionality. One thing is that because you have to open the folder, try to find the...
What is your primary use case for Iterable?
My main use case for Iterable involves creating audiences, creating campaigns such as emails, SMSes, and push notifications, creating journey workflows, and simultaneously creating properties or ma...
What is your experience regarding pricing and costs for Salesforce Marketing Cloud?
I did not work on any pricing or implementation aspects but learned on my own when dealing with Revenue Cloud products.
What needs improvement with Salesforce Marketing Cloud?
Regarding areas for improvement, the realization of value from Salesforce Einstein's predictive AI features is a notable challenge. Although the implementation partner highlighted these capabilitie...
What is your primary use case for Salesforce Marketing Cloud?
As a consultant, I partner with organizations to optimize their use of Salesforce Marketing Cloud (SFMC). My engagement often begins pre-implementation, where I lead the requirements gathering proc...
 

Also Known As

No data available
ExactTarget
 

Overview

 

Sample Customers

BetterDoctor Bisnow Decorist Dot&Bo IMGE Rocksbox Yelp
American Express, Financial Conduct Authority, KPN, Merck KGaA, Peterborough City Council, The Chapar, ADP, Financial Times, Stanley Black & Decker, SureFlap, Western Union, Philips
Find out what your peers are saying about Iterable vs. Salesforce Marketing Cloud and other solutions. Updated: August 2026.
909,099 professionals have used our research since 2012.