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3CX Live Chat vs Zendesk Messaging comparison

3CX and Zendesk are both solutions in the Live Chat category. 3CX is ranked #4 with an average rating of 8.0, while Zendesk is ranked #3 with an average rating of 8.5. 3CX holds a 7.5% mindshare in LC, compared to Zendesk’s 7.9% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Zendesk users who would recommend it.
3CX Live Chat
Read 55 3CX Live Chat reviews
  • 2,375 Views
  • 190 Comparison Views
91% willing to recommend
Zendesk Messaging
Read 3 Zendesk Messaging reviews
  • 369 Views
  • 148 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between 3CX Live Chat and Zendesk Messaging based on real PeerSpot user reviews.

Find out in this report how the two Live Chat solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed 3CX Live Chat vs. Zendesk Messaging Report (Updated: March 2026).
Buyer's Guide
3CX Live Chat vs. Zendesk Messaging
March 2026
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Helped 885,311 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

3CX Live Chat
Ranking in Live Chat
4th
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
55
Ranking in other categories
Virtual Meetings (8th), IP PBX (1st), Unified Communications (2nd), Hosted and Cloud Based VoIP (3rd)
Zendesk Messaging
Ranking in Live Chat
3rd
Average Rating
9.0
Number of Reviews
3
Ranking in other categories
Text Messaging (4th)
 

Mindshare comparison

As of March 2026, in the Live Chat category, the mindshare of 3CX Live Chat is 7.5%, down from 8.5% compared to the previous year. The mindshare of Zendesk Messaging is 7.9%, up from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Live Chat Mindshare Distribution
ProductMindshare (%)
Zendesk Messaging7.9%
3CX Live Chat7.5%
Other84.6%
Live Chat
 

Featured Reviews

Ahmed ACHOUR - PeerSpot reviewer
Ahmed ACHOUR
General Manager at Beyond IT Services
Enhanced service desk workflow which streamlines operations and offers strong integration capabilities
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…
Read full review
Jairo Vega - PeerSpot reviewer
Jairo Vega
Technical Support Engineer/ QA at a computer software company with 11-50 employees
Unified chat and ticket history has improved 24/7 global support efficiency and reduced contacts
I believe the best feature in Zendesk was in the chat; it allows you to seamlessly change between having, for example, a ticket and a client opening a chat, and all this information is saved in the same ticket. You don't have to create different tickets for different features. Everything was on the same ticket, making it easy to follow the history of the client, regardless of whether they first sent an email, then a chat, then something else. That was our main feature, and it was a really good feature that I liked the most. On the chat, we automated it, and we actually get really great results with Zendesk. We ended up lowering the customer contact rate thanks to the automations that we generated, connecting them to our help articles. The bot was connected to our help articles and it reflected around 12% of the incoming tickets, so that was super good because we wanted to make the creation rate of tickets as low as possible per customer.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Customer Service: Great - the national distributor is really good at showing us love, and works with us to resolve problems that we encounter."
"I can, to date, not find any system that gets even close to the feature richness and low cost of 3CX."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"Mobility features and remote extensions work well."
"Simplified deployment of hosted voice, and the use of a session border controller which can be deployed cheaply on a Raspberry Pi makes port handling easier and more stable."
"The monthly savings on service alone pays for the system in 8 months or less."
"The ease of deployment and web interface to manage the phone system is without parallel, the phone system can be deployed within hours, and the cost saving to the client can be up to 80% compared to other systems with the same features."
"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
More 3CX Live Chat pros
"We like the mobile application, which allows us to provide a faster response to the customer."
"Zendesk Messaging would be recommended to other companies."
"On the chat, we automated it, and we actually get really great results with Zendesk."
"Stability-wise, this product is outstanding."
 

Cons

"We had sync issues between the mobile clients and the desktop phones which needed vigorous testing and fault finding."
"3CX should combine the basic version and the enterprise version so that there is only one standard version instead of two."
"There are a handful of simple features – BLF to handle parking orbits, handling of custom SIP headers."
"More granular management of call recording is needed."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"It could be better in terms of providing more options for call recording."
"In 3CX, customization is not as easy as I would like."
"Bluetooth audio support for 3CX IOS app is needed."
More 3CX Live Chat cons
"We would like to have auto-templates for TT closure and TT updates."
"We would like to have auto-templates for TT closure and TT updates."
"I believe they could implement AI in a better way for Zendesk Messaging."
"AI capabilities could be improved, as that is something everyone is trying to integrate now to automate more effectively."
 

Pricing and Cost Advice

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."
"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
"There is no add-on costing on the standard fees."
"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."
More 3CX Live Chat pricing and cost advice
Information not available
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Top Industries

By visitors reading reviews
Construction Company
9%
Manufacturing Company
8%
Marketing Services Firm
8%
Media Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise6
Large Enterprise2
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?
The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.
See all answers
What needs improvement with 3CX Live Chat?
The reporting and dashboards of 3CX could be improved.
See all answers
What is your primary use case for 3CX Live Chat?
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from custom...
See all answers
What needs improvement with Zendesk Chat?
I believe they could implement AI in a better way for Zendesk Messaging. Right now, there is an AI, but it's not to the level of being an actual agent that can help a customer before getting to a h...
See all answers
What is your primary use case for Zendesk Chat?
We tried to implement a 24/7 kind of global support with Zendesk, so we enabled Talk and enabled chat and ticketing, so everything was enabled in the workspace. We tried to handle every single requ...
See all answers
What advice do you have for others considering Zendesk Messaging?
We're mostly based on data, and we do not engage in workload automation or testing. Right now, we use Linear in addition to JIRA for our operations. I gave this review a rating of 9.
See all answers
 

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Product Reports

Buyer's Guide
Live Chat
March 2026
3CX Live Chat reportDownload 3CX Live Chat product report
Buyer's Guide
Live Chat
March 2026
Zendesk Messaging reportDownload Zendesk Messaging product report
 

Also Known As

3CX PBX
Zendesk Talk
 

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

  • Easy and convenient for visitors
  • Build rapport with potential customers via live chat
  • Increase sales
  • Reduce customer support line costs by using live chat
  • Learn to understand the pain points of your customers

FEATURES

  • Simple and clean UI for all users
  • Option to elevate a live chat to a call or video call
  • Free iOS or Android apps to respond to messages through a smartphone
  • Ability to transfer chats to other agents
  • Agent’s picture is shown in the live chatbox
  • Customizable chatbox. Add a company logo, change the colors of the chatbox
  • All chats are saved in chat history
  • Dedicated storage system for all offline messages
  • Create unlimited agents to handle live chats and calls
  • Customizable offline message form
  • Supports animations in the chatbox
  • Ability to choose whether you want to accept or decline a chat
3CX

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

Zendesk
 

Sample Customers

Information Not Available
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Buyer's Guide
3CX Live Chat vs. Zendesk Messaging
March 2026
Free Report: 3CX Live Chat vs. Zendesk Messaging
Find out what your peers are saying about 3CX Live Chat vs. Zendesk Messaging and other solutions. Updated: March 2026.
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We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.