3CX Live Chat vs Zendesk Messaging comparison

3CX and Zendesk are both solutions in the Live Chat category. 3CX is ranked #5 with an average rating of 8.0, while Zendesk is ranked #12. 3CX holds a 7.5% mindshare in LC, compared to Zendesk’s 4.5% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Zendesk users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

1,047 Views
42 Comparison Views

91% willing to recommend

Zendesk Messaging

Read 1 Zendesk Messaging review

210 Views
29 Comparison Views

100% willing to recommend

3CX Live Chat

Zendesk Messaging

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and Zendesk Messaging based on real PeerSpot user reviews.

Find out what your peers are saying about Text, NICE, Comm100 and others in Live Chat.

To learn more, read our detailed Live Chat Report (Updated: August 2025).

Buyer's Guide

Live Chat

August 2025

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Helped 865,164 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Live Chat

5th

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Virtual Meetings (12th), IP PBX (1st), Unified Communications (2nd), Hosted and Cloud Based VoIP (4th)

Zendesk Messaging

Ranking in Live Chat

12th

Average Rating

10.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Live Chat category, the mindshare of 3CX Live Chat is 7.5%, down from 7.8% compared to the previous year. The mindshare of Zendesk Messaging is 4.5%, down from 7.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Live Chat

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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ManishArora

Vice President at Bypass Network Services

Flexible, stable, and allows for faster delivery of support

We would like to have auto-templates for TT closure and TT updates. This will save time in writing the acknowledgment. Templates can be added and edited, thus saving the agent time when on the ticket. I believe that this will contribute to the agent's knowledge, once coming across new ways of customer writing templates.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."

"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."

"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."

"We have not had any bugs or glitches, the solution is stable."

"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."

"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."

"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."

"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."

More 3CX Live Chat pros

"We like the mobile application, which allows us to provide a faster response to the customer."

Cons

"It could be better in terms of providing more options for call recording."

"Having a video call would be a nice idea."

"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."

"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."

"The support team can appear to be condescending."

"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."

"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."

More 3CX Live Chat cons

"We would like to have auto-templates for TT closure and TT updates."

Pricing and Cost Advice

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"There is no add-on costing on the standard fees."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

More 3CX Live Chat pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

Comms Service Provider

Manufacturing Company

Media Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your primary use case for 3CX Live Chat?

See all answers

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Comparisons

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Compared 19% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 15% of the time

Zoom Workplace Business vs 3CX Live Chat

Compared 13% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 13% of the time

More 3CX Live Chat Competitors

Amazon Connect vs Zendesk Messaging

Compared 100% of the time

More Zendesk Messaging Competitors

Product Reports

Buyer's Guide

Live Chat

August 2025

Download 3CX Live Chat product report

Buyer's Guide

Live Chat

August 2025

Download Zendesk Messaging product report

Also Known As

3CX PBX

Zendesk Talk

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

Zendesk

Sample Customers

Information Not Available

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Find out what your peers are saying about Text, NICE, Comm100 and others in Live Chat. Updated: August 2025.

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We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.