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3CX Live Chat vs Zendesk Messaging comparison

3CX and Zendesk are both solutions in the Live Chat category. 3CX is ranked #4 with an average rating of 8.0, while Zendesk is ranked #3 with an average rating of 8.5. 3CX holds a 6.8% mindshare in LC, compared to Zendesk’s 9.1% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Zendesk users who would recommend it.
3CX Live Chat
Read 55 3CX Live Chat reviews
  • 1,525 Views
  • 107 Comparison Views
91% willing to recommend
Zendesk Messaging
Read 3 Zendesk Messaging reviews
  • 290 Views
  • 110 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between 3CX Live Chat and Zendesk Messaging based on real PeerSpot user reviews.

Find out in this report how the two Live Chat solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed 3CX Live Chat vs. Zendesk Messaging Report (Updated: December 2025).
Buyer's Guide
3CX Live Chat vs. Zendesk Messaging
December 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

3CX Live Chat
Ranking in Live Chat
4th
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
55
Ranking in other categories
Virtual Meetings (10th), IP PBX (1st), Unified Communications (2nd), Hosted and Cloud Based VoIP (3rd)
Zendesk Messaging
Ranking in Live Chat
3rd
Average Rating
9.0
Number of Reviews
3
Ranking in other categories
Text Messaging (4th)
 

Mindshare comparison

As of January 2026, in the Live Chat category, the mindshare of 3CX Live Chat is 6.8%, down from 7.1% compared to the previous year. The mindshare of Zendesk Messaging is 9.1%, up from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Live Chat Market Share Distribution
ProductMarket Share (%)
Zendesk Messaging9.1%
3CX Live Chat6.8%
Other84.1%
Live Chat
 

Featured Reviews

Ahmed ACHOUR - PeerSpot reviewer
Ahmed ACHOUR
General Manager at Beyond IT Services
Enhanced service desk workflow which streamlines operations and offers strong integration capabilities
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…
Read full review
Jairo Vega - PeerSpot reviewer
Jairo Vega
Technical Support Engineer/ QA at a computer software company with 11-50 employees
Unified chat and ticket history has improved 24/7 global support efficiency and reduced contacts
I believe the best feature in Zendesk was in the chat; it allows you to seamlessly change between having, for example, a ticket and a client opening a chat, and all this information is saved in the same ticket. You don't have to create different tickets for different features. Everything was on the same ticket, making it easy to follow the history of the client, regardless of whether they first sent an email, then a chat, then something else. That was our main feature, and it was a really good feature that I liked the most. On the chat, we automated it, and we actually get really great results with Zendesk. We ended up lowering the customer contact rate thanks to the automations that we generated, connecting them to our help articles. The bot was connected to our help articles and it reflected around 12% of the incoming tickets, so that was super good because we wanted to make the creation rate of tickets as low as possible per customer.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"The integration between the video and voice is the most valuable solution."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"With the reporting feature you can get all the incoming and outgoing call details."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"Mobility features and remote extensions work well."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
More 3CX Live Chat pros
"We like the mobile application, which allows us to provide a faster response to the customer."
 

Cons

"It could be better in terms of providing more options for call recording."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
More 3CX Live Chat cons
"We would like to have auto-templates for TT closure and TT updates."
 

Pricing and Cost Advice

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."
"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."
"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
"There is no add-on costing on the standard fees."
"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
More 3CX Live Chat pricing and cost advice
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Computer Software Company
8%
Media Company
8%
Comms Service Provider
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise6
Large Enterprise2
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?
The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.
See all answers
What needs improvement with 3CX Live Chat?
The reporting and dashboards of 3CX could be improved.
See all answers
What is your primary use case for 3CX Live Chat?
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from custom...
See all answers
What needs improvement with Zendesk Chat?
I believe they could implement AI in a better way for Zendesk Messaging. Right now, there is an AI, but it's not to the level of being an actual agent that can help a customer before getting to a h...
See all answers
What is your primary use case for Zendesk Chat?
We tried to implement a 24/7 kind of global support with Zendesk, so we enabled Talk and enabled chat and ticketing, so everything was enabled in the workspace. We tried to handle every single requ...
See all answers
What advice do you have for others considering Zendesk Messaging?
We're mostly based on data, and we do not engage in workload automation or testing. Right now, we use Linear in addition to JIRA for our operations. I gave this review a rating of 9.
See all answers
 

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Amazon Connect vs Zendesk Messaging Logo
Amazon Connect vs Zendesk Messaging
Compared 100% of the time
More Zendesk Messaging Competitors
 

Product Reports

Buyer's Guide
Live Chat
January 2026
3CX Live Chat reportDownload 3CX Live Chat product report
Buyer's Guide
Live Chat
January 2026
Zendesk Messaging reportDownload Zendesk Messaging product report
 

Also Known As

3CX PBX
Zendesk Talk
 

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

  • Easy and convenient for visitors
  • Build rapport with potential customers via live chat
  • Increase sales
  • Reduce customer support line costs by using live chat
  • Learn to understand the pain points of your customers

FEATURES

  • Simple and clean UI for all users
  • Option to elevate a live chat to a call or video call
  • Free iOS or Android apps to respond to messages through a smartphone
  • Ability to transfer chats to other agents
  • Agent’s picture is shown in the live chatbox
  • Customizable chatbox. Add a company logo, change the colors of the chatbox
  • All chats are saved in chat history
  • Dedicated storage system for all offline messages
  • Create unlimited agents to handle live chats and calls
  • Customizable offline message form
  • Supports animations in the chatbox
  • Ability to choose whether you want to accept or decline a chat
3CX

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

Zendesk
 

Sample Customers

Information Not Available
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Buyer's Guide
3CX Live Chat vs. Zendesk Messaging
December 2025
Free Report: 3CX Live Chat vs. Zendesk Messaging
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We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.