3CX Live Chat vs Zendesk Messaging comparison

3CX and Zendesk are both solutions in the Live Chat category. 3CX is ranked #4 with an average rating of 8.0, while Zendesk is ranked #5 with an average rating of 8.5. 3CX holds a 6.8% mindshare in LC, compared to Zendesk’s 6.4% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Zendesk users who would recommend it.

3CX Live Chat

Read 56 3CX Live Chat reviews

5,433 Views
652 Comparison Views

91% willing to recommend

Zendesk Messaging

Read 3 Zendesk Messaging reviews

886 Views
514 Comparison Views

100% willing to recommend

3CX Live Chat

Zendesk Messaging

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between 3CX Live Chat and Zendesk Messaging based on real PeerSpot user reviews.

Find out in this report how the two Live Chat solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed 3CX Live Chat vs. Zendesk Messaging Report (Updated: August 2026).

Buyer's Guide

3CX Live Chat vs. Zendesk Messaging

August 2026

Download the complete report

Helped 909,725 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Live Chat

4th

Average Rating

8.8

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Virtual Meetings (7th), IP PBX (1st), Unified Communications (2nd), Hosted and Cloud Based VoIP (4th)

Zendesk Messaging

Ranking in Live Chat

5th

Average Rating

9.0

Number of Reviews

Ranking in other categories

Text Messaging (2nd)

Mindshare comparison

As of August 2026, in the Live Chat category, the mindshare of 3CX Live Chat is 6.8%, down from 7.5% compared to the previous year. The mindshare of Zendesk Messaging is 6.4%, up from 4.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Live Chat Mindshare Distribution
Product	Mindshare (%)
3CX Live Chat	6.8%
Zendesk Messaging	6.4%
Other	86.8%

Live Chat

Featured Reviews

Ram Maruboina

Software Engineer – Rust Systems & AI Evaluation at Turing

Real-time chat has boosted customer satisfaction and improves team efficiency and lead conversion

We could improve with better advanced chatbot customization, stronger AI-powered conversations, automatic deep CRM and third-party integration, more detailed analytics and reporting, additional customization options for chats, and improvements to mobile app performance and workflow automation. Regarding security, it is essential for customer-facing interactions. I would point out the real-time data lag, which is a significant gap, and enhancements in system reporting and live data update metrics are necessary. We also miss deep customer journey insights, along with user interface improvements, mobile widgets, and agent experience enhancements, especially with security and privacy configurations. On a scale of 1 to 10, I would rate 3CX Live Chat as an 8 because it has excellent control over the PBX license while enabling instant transitions from chat to voice and video calls. The reasons for losing those two points include basic analytics, widget customization options, and limited standalone chat tools compared to its competitors, which have higher market shares. With the right developers, they could excel in this area. The reason I chose the number eight is not only about analytics or customization but due to reliability bugs and agent workflow frictions, which affect the overall reporting coherence. Reliability and security glitches are significant drawbacks.

Read full review

Jairo Vega

Technical Support Engineer/ QA at a computer software company with 11-50 employees

Unified chat and ticket history has improved 24/7 global support efficiency and reduced contacts

I believe the best feature in Zendesk was in the chat; it allows you to seamlessly change between having, for example, a ticket and a client opening a chat, and all this information is saved in the same ticket. You don't have to create different tickets for different features. Everything was on the same ticket, making it easy to follow the history of the client, regardless of whether they first sent an email, then a chat, then something else. That was our main feature, and it was a really good feature that I liked the most. On the chat, we automated it, and we actually get really great results with Zendesk. We ended up lowering the customer contact rate thanks to the automations that we generated, connecting them to our help articles. The bot was connected to our help articles and it reflected around 12% of the incoming tickets, so that was super good because we wanted to make the creation rate of tickets as low as possible per customer.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have multiple branches countrywide and we all connect to one seamless system for all our communication needs."

"It has made my life as the VoIP Division Manager easier."

"3CX has strong reporting and management features; you can manage the capabilities of a call center with queues and timers, and it is a complete solution."

"Over the past several years we have deployed and worked on over 100+ 3CX platforms in all shapes, sizes and flavors, from on premise to cloud based it is our go to solution for clients needing a robust UC/PBX platform."

"The collaboration features allowed us to consistently provide cohesive communication with our customers as all team members could participate regardless of their geographic location."

"3CX Phone System has made the way we handle our calls much more efficient."

"Integrated Web Meeting and Video Conferencing with mobile app is a big sales feature."

"I can safely say that there is nothing that beats the ease of deployment, functionality and stability of 3CX."

More 3CX Live Chat pros

"Zendesk Messaging would be recommended to other companies."

"We like the mobile application, which allows us to provide a faster response to the customer."

"Stability-wise, this product is outstanding."

"On the chat, we automated it, and we actually get really great results with Zendesk."

Cons

"The support team can appear to be condescending."

"It is not supported by Linux versions. This product is also not open source, which is not much appreciated by the guys like me, who love experimenting with the codes of any product they receive."

"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."

"Bluetooth audio support for 3CX IOS app is needed."

"For firewall: Its advice is to disable the firewall to allow voice to pass through the network, but there are instants when you don't disable the firewall for security reasons that NAC port comes in."

"Its features for scheduling and generating reports need improvement."

"There should be an option to save some extensions."

"Support for more desktop phones as a standard would be helpful. They are heavy on Yealink phones and when moving from legacy systems we find it a bit cumbersome to add those phones on to 3CX and then auto-provisioning becomes quite a task."

More 3CX Live Chat cons

"AI capabilities could be improved, as that is something everyone is trying to integrate now to automate more effectively."

"We would like to have auto-templates for TT closure and TT updates."

"I believe they could implement AI in a better way for Zendesk Messaging."

Pricing and Cost Advice

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

More 3CX Live Chat pricing and cost advice

Information not available

See which vendors are best for you

Use our free recommendation engine to learn which Live Chat solutions are best for your needs.

See recommendations

909,725 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Construction Company

20%

Financial Services Firm

13%

Outsourcing Company

Comms Service Provider

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	6
Large Enterprise	3

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

My experience with pricing, setup cost, and licensing for 3CX Live Chat is generally positive. The pricing structure is straightforward, and the licensing models are user-friendly, leading to a smo...

See all answers

What needs improvement with 3CX Live Chat?

See all answers

What is your primary use case for 3CX Live Chat?

My main use case for 3CX Live Chat is customer support, website live chat, and lead generation. For my customer support and lead generation use, I worked with 3CX Live Chat for customer inquiries i...

See all answers

What needs improvement with Zendesk Chat?

I believe they could implement AI in a better way for Zendesk Messaging. Right now, there is an AI, but it's not to the level of being an actual agent that can help a customer before getting to a h...

See all answers

What is your primary use case for Zendesk Chat?

We tried to implement a 24/7 kind of global support with Zendesk, so we enabled Talk and enabled chat and ticketing, so everything was enabled in the workspace. We tried to handle every single requ...

See all answers

What advice do you have for others considering Zendesk Messaging?

We're mostly based on data, and we do not engage in workload automation or testing. Right now, we use Linear in addition to JIRA for our operations. I gave this review a rating of 9.

See all answers

Comparisons

Zoom Workplace Business vs 3CX Live Chat

Compared 5% of the time

LiveChat vs 3CX Live Chat

Compared 5% of the time

Drift Live Chat vs 3CX Live Chat

Compared 5% of the time

Digium Switchvox vs 3CX Live Chat

Compared 3% of the time

Webex vs 3CX Live Chat

Compared 3% of the time

More 3CX Live Chat Competitors

Amazon Connect vs Zendesk Messaging

Compared 22% of the time

FreshChat vs Zendesk Messaging

Compared 21% of the time

ChatX Live Assist 365 vs Zendesk Messaging

Compared 19% of the time

eGain Chat vs Zendesk Messaging

Compared 14% of the time

NICE CXone vs Zendesk Messaging

Compared 10% of the time

More Zendesk Messaging Competitors

Product Reports

Buyer's Guide

Live Chat

August 2026

Download 3CX Live Chat product report

Buyer's Guide

Live Chat

August 2026

Download Zendesk Messaging product report

Also Known As

3CX PBX

Zendesk Talk

Overview

3CX Live Chat enhances communication with seamless CRM integration, cloud management, and VoIP integration. Mobile and desktop apps support mobility, making it a flexible communication tool for businesses.

3CX Live Chat integrates communication through WebRTC, providing chat, video, and call queues that create a robust platform for customer support and internal communication. It boasts strong management features like call tracking, scalability, and cost savings, all within a user-friendly interface. Maintenance and customization are straightforward, facilitating streamlined customer interactions and operations. However, the solution requires attention to integration and customization challenges, including complex interfaces and compatibility limitations. Users may find some areas for improvement in analytics, reporting, and extended device support.

What are the key features of 3CX Live Chat?

Cloud Management: Simplify communication with cloud-based tools.
VoIP Integration: Enhance call handling with integrated VoIP capabilities.
Seamless CRM Integration: Connect easily with existing CRM software.
WebRTC: Enable smooth transitions between different communication modes.
Call Tracking & Reporting: Access detailed call data for better decision-making.
Mobile & Desktop Apps: Support mobility with versatile app options.
Customization: Tailor features to suit specific communication needs.

What benefits should reviewers look for?

Cost Savings: Reduce expenses with an efficient communication tool.
Scalability: Adapt to changing business communication needs easily.
Ease of Deployment: Minimize IT setup time and resources.
Management Features: Utilize tools for effective communication oversight.

3CX Live Chat is utilized across domains, particularly in customer support, enabling seamless internal and client interactions. Call centers, small and medium-sized businesses, and enterprises favor it for its efficiency in handling customer inquiries and facilitating communications across multiple branches with minimal IT setup.

3CX

Zendesk Messaging is an advanced tool designed to streamline customer interactions, offering robust messaging solutions that enhance communication efficiency in professional environments.

With Zendesk Messaging, businesses can seamlessly manage customer conversations across multiple channels, ensuring improved customer satisfaction. Its rich feature set enables companies to implement efficient communication strategies that drive engagement and support strategic objectives.

What are the standout features of Zendesk Messaging?

Unified Inbox: Consolidates customer interactions from different platforms into a single view.
Automation Tools: Employs AI to automate responses and reduce manual workload.
Customizable Workflows: Allows businesses to tailor interaction processes to specific requirements.
Integration Capabilities: Easily connects with third-party applications for enhanced functionality.

What benefits and ROI can users expect?

Improved Efficiency: Reduces response times with automation and integrated workflows.
Scalability: Supports growing customer bases without compromising service quality.
Enhanced Customer Experience: Ensures consistent and personalized interactions across channels.
Data-Driven Insights: Provides analytics to inform business strategies and improve performance.

Zendesk Messaging is crucial in sectors such as e-commerce and technology, where rapid and accurate customer communication is vital. By implementing this tool, these industries achieve seamless interaction flows, enhancing customer trust and loyalty.

Zendesk

Sample Customers

Information Not Available

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Buyer's Guide

3CX Live Chat vs. Zendesk Messaging

August 2026

Free Report: 3CX Live Chat vs. Zendesk Messaging

Find out what your peers are saying about 3CX Live Chat vs. Zendesk Messaging and other solutions. Updated: August 2026.

DOWNLOAD NOW

909,725 professionals have used our research since 2012.

See our 3CX Live Chat vs. Zendesk Messaging report.

See our list of best Live Chat vendors.

We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.