3CX Live Chat and TeamViewer Business are both major players in the communication solutions category. While both offer unique strengths, 3CX Live Chat has an advantage in telephony integration, whereas TeamViewer Business excels in remote support features.
Features: 3CX Live Chat provides PBX functionalities, integrates VoIP, web meetings, and SBC features for seamless operations, and offers adaptable deployment options via SIP gateways. TeamViewer Business stands out with remote support capabilities, exceptional cross-platform compatibility, and advanced remote access functionalities, making it ideal for IT services.
Room for Improvement: 3CX Live Chat could improve its Linux support and enhance call management and CRM integration features. TeamViewer Business needs to address compatibility issues across different software versions and simplify its configuration process, along with making its pricing and licensing more transparent.
Ease of Deployment and Customer Service: 3CX Live Chat is recognized for its ease of deployment across multiple cloud environments, with support experiences varying. TeamViewer Business is valued for simplicity in use but relies more on on-premises installations, with room for improvement in service levels in specific regions like South Africa.
Pricing and ROI: 3CX Live Chat offers flexible pricing, with quick ROI through telephony cost savings, while TeamViewer Business uses a tiered pricing strategy with considerations on the cost-benefit ratio due to its extensive features, despite being pricier than some alternatives.
If our issue usually takes fifteen minutes, then we can resolve it in a five-minute timeframe.
I rate TeamViewer Business a 10 because I have used other access solutions like Help Desk, but all the features included in TeamViewer Business, along with its ergonomics and performance, are unmatched.
Rather than needing to go on-site, we could connect remotely, making it easier for those who are not tech-savvy, thanks to TeamViewer Business's user-friendly features.
I would rate the customer support a ten.
Since 2007, I have not needed to reach out to TeamViewer Business's customer service or support team because I have not experienced any issues with the application, which speaks volumes about its reliability.
You can actually use TeamViewer Business as an app on Microsoft Teams.
People responsible for TeamViewer can contact TeamViewer and add more users very easily.
Scalability has been useful for my organization because we have additional licenses for extra admins, and having the ability to have unlimited end-users is really valuable.
TeamViewer Business can handle growth easily, facilitating all internal services and what we can provide to clients, especially for hybrid cloud and on-premise clients.
TeamViewer Business is stable.
TeamViewer Business is stable and does not crash.
TeamViewer Business by far is the most stable because it just works.
TeamViewer could work on performance latency in slower internet connections by optimizing screen refresh rates during remote sessions, especially when transferring large files or using graphics-heavy applications.
It's quite expensive for an enterprise, which creates a problem when suggesting this solution to the customer.
It would be beneficial to have group functionalities to separate access when many consultants want to access different departments or clients at the same time.
My experience with pricing, setup cost, and licensing of TeamViewer Business was positive, which is why we chose it when we were comparing it with other solutions.
I would not be sure how much exactly everything costs, but I am someone that picks up the license consumption and also recommends plans for the application because obviously the company is growing and devices are getting more and more.
TeamViewer Business has positively impacted my organization by giving us the ability to provide clients with a good experience and to fix bugs quickly while accessing their computers.
TeamViewer Business has positively impacted my organization by boosting efficiency since you do not need to be physically available to the client to troubleshoot or help them.
TeamViewer Business has positively impacted our organization by reducing the time of the TAT for resolving issues for end users, which has really helped us.
| Product | Market Share (%) |
|---|---|
| TeamViewer Business | 4.4% |
| 3CX Live Chat | 2.3% |
| Other | 93.3% |
| Company Size | Count |
|---|---|
| Small Business | 41 |
| Midsize Enterprise | 6 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 41 |
| Midsize Enterprise | 34 |
| Large Enterprise | 32 |
Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.
Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.
TeamViewer Business is a license aimed at small teams and companies, developed to facilitate remote connectivity with features suitable for various business needs.
Providing access without user passwords, TeamViewer Business enhances productivity by allowing remote support across multiple platforms. It simplifies IT operations, connecting to PCs, laptops, servers, and mobile devices even in low-bandwidth situations. Two products, TeamViewer Remote and TeamViewer Tensor, extend its core features, with Tensor catering to large enterprises requiring advanced solutions.
What are the key features of TeamViewer Business?Industries leverage TeamViewer Business for remote desktop support, assisting in troubleshooting, software upgrades, and training. Companies manage both staff and clients remotely, ensuring technical challenges are handled seamlessly, promoting collaboration and facilitating remote meetings. IT teams use it to maintain operations without needing a physical presence, making it valuable across sectors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
