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3CX Live Chat vs Huawei SoftCo comparison

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3CX Live Chat

Read 54 3CX Live Chat reviews
723 views|455 comparisons
91% willing to recommend
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Huawei SoftCo

151 views|98 comparisons
Comparison Buyer's Guide
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Buyer's Guide
Unified Communications
March 2024
Executive Summary

We performed a comparison between 3CX Live Chat and Huawei SoftCo based on real PeerSpot user reviews.

Find out what your peers are saying about 3CX, Kamailio, Digium and others in Unified Communications.
To learn more, read our detailed Unified Communications Report (Updated: March 2024).
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767,319 professionals have used our research since 2012.
Featured Review
Christodoulos Panagi
It lets me speak with my colleagues and suppliers from anywhere
I'm working from home, so I can use it on my phone. The suppliers can reach me on the phone, which is convenient since I'm no longer in the office.
Use Huawei SoftCo?
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."
  • "The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
  • "There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
  • "We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
  • "The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
  • "We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
  • "The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
  • "There is no add-on costing on the standard fees."

    • More 3CX Live Chat Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about 3CX Live Chat?
    Top Answer:The solution is stable.
    Read all 10 answers   →
    What is your experience regarding pricing and costs for 3CX Live Chat?
    Top Answer:I'm not 100% sure. However, it’s my understanding that there is no cost.
    Read all 8 answers   →
    What needs improvement with 3CX Live Chat?
    Top Answer:The solution's features for scheduling and generating reports need improvement. It fails to provide updated data. We have to connect with third-party tools for reports costing us additional expenses.
    Read all 10 answers   →
    Ask a question

    Earn 20 points

    Ranking
    1st
    out of 28 in Unified Communications
    Views
    723
    Comparisons
    455
    Reviews
    5
    Average Words per Review
    432
    Rating
    8.0
    12th
    out of 28 in Unified Communications
    Views
    151
    Comparisons
    98
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    3CX PBX
    SoftCo
    Learn More
    3CX
    Huawei
    Overview

    Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

    Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

    • Easy and convenient for visitors
    • Build rapport with potential customers via live chat
    • Increase sales
    • Reduce customer support line costs by using live chat
    • Learn to understand the pain points of your customers

    FEATURES

    • Simple and clean UI for all users
    • Option to elevate a live chat to a call or video call
    • Free iOS or Android apps to respond to messages through a smartphone
    • Ability to transfer chats to other agents
    • Agent’s picture is shown in the live chatbox
    • Customizable chatbox. Add a company logo, change the colors of the chatbox
    • All chats are saved in chat history
    • Dedicated storage system for all offline messages
    • Create unlimited agents to handle live chats and calls
    • Customizable offline message form
    • Supports animations in the chatbox
    • Ability to choose whether you want to accept or decline a chat
    Huawei's unified communications solution is based on cutting-edge architecture, the solution not only provides open interfaces but a wide range of services. It is also very robust in terms of its maintainability. The solution basically consists of the following parts: a VoIP-based integrated switch SoftCo 9500/5816, a unified message server (SmartCall 1000), subscriber access equipment IAD, ET series IP phone terminals, a network element management system, a service management system, a billing management system, and etc. In addition, the solution provides a wide variety of unified communications services.
    Sample Customers
    Information Not Available
    Beijing Electric Power Corporation, Industrial and Commercial Bank of China
    Top Industries
    REVIEWERS
    Comms Service Provider41%
    Financial Services Firm14%
    Manufacturing Company9%
    Media Company5%
    VISITORS READING REVIEWS
    Comms Service Provider15%
    Computer Software Company13%
    Financial Services Firm10%
    Government7%
    No Data Available
    Company Size
    REVIEWERS
    Small Business83%
    Midsize Enterprise13%
    Large Enterprise4%
    VISITORS READING REVIEWS
    Small Business36%
    Midsize Enterprise14%
    Large Enterprise50%
    No Data Available
    Buyer's Guide
    Unified Communications
    March 2024
    Download Free Report
    Find out what your peers are saying about 3CX, Kamailio, Digium and others in Unified Communications. Updated: March 2024.
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    767,319 professionals have used our research since 2012.

    3CX Live Chat is ranked 1st in Unified Communications with 54 reviews while Huawei SoftCo is ranked 12th in Unified Communications. 3CX Live Chat is rated 8.8, while Huawei SoftCo is rated 0.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Webex, Cisco VoIP PBX, Fortinet FortiVoice and Kamailio SIP Server, whereas Huawei SoftCo is most compared with .

    See our list of best Unified Communications vendors.

    We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.