No more typing reviews! Try our Samantha, our new voice AI agent.

3CX Live Chat vs Google Meet Workspace comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 1, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

3CX Live Chat
Ranking in Virtual Meetings
7th
Average Rating
8.8
Reviews Sentiment
7.7
Number of Reviews
56
Ranking in other categories
IP PBX (1st), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (4th)
Google Meet Workspace
Ranking in Virtual Meetings
12th
Average Rating
9.0
Reviews Sentiment
3.0
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Ram Maruboina - PeerSpot reviewer
Software Engineer – Rust Systems & AI Evaluation at Turing
Real-time chat has boosted customer satisfaction and improves team efficiency and lead conversion
We could improve with better advanced chatbot customization, stronger AI-powered conversations, automatic deep CRM and third-party integration, more detailed analytics and reporting, additional customization options for chats, and improvements to mobile app performance and workflow automation. Regarding security, it is essential for customer-facing interactions. I would point out the real-time data lag, which is a significant gap, and enhancements in system reporting and live data update metrics are necessary. We also miss deep customer journey insights, along with user interface improvements, mobile widgets, and agent experience enhancements, especially with security and privacy configurations. On a scale of 1 to 10, I would rate 3CX Live Chat as an 8 because it has excellent control over the PBX license while enabling instant transitions from chat to voice and video calls. The reasons for losing those two points include basic analytics, widget customization options, and limited standalone chat tools compared to its competitors, which have higher market shares. With the right developers, they could excel in this area. The reason I chose the number eight is not only about analytics or customization but due to reliability bugs and agent workflow frictions, which affect the overall reporting coherence. Reliability and security glitches are significant drawbacks.
Natalia Munera - PeerSpot reviewer
CEO at Autonomic Mind
Supports clear communication and uninterrupted collaboration even with limited network connectivity
Google Meet Workspace is the best app for meetings in the corporate scope because Microsoft Teams has many problems or issues with the app. The signal quality is a valuable feature. If you have low signal in your network or internet connection, Google Meet supports video calls better than Teams. Teams completely locks up with low network connection, and you need a good signal to use Teams. However, if you have low signal, Google Meet works better. The overall experience with Google Meet is better because you can use the app in an easy way. You find the buttons quickly without having to go through a lot of stages or processes. In Teams, you have to search a lot to make something because the experience is more difficult and complex. In Google Meet, if you want to share your screen, you just click one button and that is it. Screen sharing in Google Meet is easy to use, and the sharing screen is in high definition. Google Meet does not require a good signal connection. Google Meet works in low and medium connection, which is better for remote work. The intelligent noise cancellation feature is the best one. Sometimes you are working with other partners in the same place and you need to start a meeting with a client while in the same location with your other partners. You can turn on the noise cancellation and it works perfectly. Google Meet Workspace is a good solution. Google Workspace is very easy to integrate with other applications. For us, it is very easy to have Zoho One and make the meetings in Google Meet Workspace. The experience in general is good.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"It is very easy to install and manage, provides all the features of a traditional phone system as well as VoIP to significantly cut telephone costs, is very stable without requiring significant resources to run, and has an easy-to-use web interface for configuration and management."
"Over the past several years we have deployed and worked on over 100+ 3CX platforms in all shapes, sizes and flavors, from on premise to cloud based it is our go to solution for clients needing a robust UC/PBX platform."
"We've had good experiences with 3CX support."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"They can increase their productivity with the many options that 3CX gives them."
"It is simple to provision, yet has great features."
"Google Meet Workspace is the best app for meetings in the corporate scope because Microsoft Teams has many problems or issues with the app."
"What I appreciate about Google Meet Workspace is the simplicity, first of all; it has pretty much all the features that I could use on either Zoom or Skype, and it is very simple."
"The tools have made collaboration much easier because everyone can work on the same document in real time instead of exchanging multiple versions."
 

Cons

"It is not supported by Linux versions. This product is also not open source, which is not much appreciated by the guys like me, who love experimenting with the codes of any product they receive."
"I would like to see is for the status to have a “time in status” field so people can see how long someone has been in that particular status."
"Bring back the multi tenant ability in version 15 and above."
"Would be great to see the ability to break office hours down beyond single days. For example, we have clients that have standing meetings on Monday from 11:00a to 12:00p."
"For firewall: Its advice is to disable the firewall to allow voice to pass through the network, but there are instants when you don't disable the firewall for security reasons that NAC port comes in."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"The reporting and dashboards of 3CX could be improved."
"It could be better in terms of providing more options for call recording."
"There is no way to turn off that feature. Last week I was in my yoga class and I could not stop that function."
"What could be improved, I do not know the actual improvement yet, but when somebody sends me an email, I can just give you what I have on Outlook, Microsoft Outlook, and I can take that email and transform it into a meeting."
"One of the biggest frustrations I have experienced with Google Meet Workspace is occasional connectivity or audio issues during Google Meet Workspace sessions, especially when internet quality is poor."
 

Pricing and Cost Advice

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."
"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."
"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
Information not available
report
Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
909,725 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
20%
Financial Services Firm
13%
Outsourcing Company
8%
Comms Service Provider
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise6
Large Enterprise3
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?
My experience with pricing, setup cost, and licensing for 3CX Live Chat is generally positive. The pricing structure is straightforward, and the licensing models are user-friendly, leading to a smo...
What needs improvement with 3CX Live Chat?
We could improve with better advanced chatbot customization, stronger AI-powered conversations, automatic deep CRM and third-party integration, more detailed analytics and reporting, additional cus...
What is your primary use case for 3CX Live Chat?
My main use case for 3CX Live Chat is customer support, website live chat, and lead generation. For my customer support and lead generation use, I worked with 3CX Live Chat for customer inquiries i...
What is your experience regarding pricing and costs for Google Meet Workspace?
The price for Google Meet Workspace is perfect. I am the general manager in my company and Google Workspace is a very good cost.
What needs improvement with Google Meet Workspace?
One of the biggest frustrations I have experienced with Google Meet Workspace is occasional connectivity or audio issues during Google Meet Workspace sessions, especially when internet quality is p...
What is your primary use case for Google Meet Workspace?
My main use case for Google Meet Workspace is studying and collaborating on academic work. For example, I use Google Meet Workspace to attend online classes and group discussions, and the tools lik...
 

Comparisons

No data available
 

Also Known As

3CX PBX
No data available
 

Overview

Find out what your peers are saying about 3CX Live Chat vs. Google Meet Workspace and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.