3CX Live Chat vs Google Meet Workspace comparison

3CX and Google are both solutions in the Virtual Meetings category. 3CX is ranked #10 with an average rating of 8.0, while Google is ranked #14 with an average rating of 9.5. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Google users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

1,525 Views
519 Comparison Views

91% willing to recommend

Google Meet Workspace

Read 2 Google Meet Workspace reviews

83 Views
82 Comparison Views

100% willing to recommend

3CX Live Chat

Google Meet Workspace

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 30, 2025

3CX Live Chat and Google Meet Workspace serve distinct communication needs for businesses, where 3CX Live Chat is aimed at web-based customer interaction and Google Meet Workspace focuses on virtual meetings. 3CX Live Chat has an edge in cost and customer support, while Google Meet Workspace is more comprehensive in features and integration capabilities.

Features:3CX Live Chat provides capabilities in real-time website chats, customer engagement, and CRM integration. It enhances customer interaction with customizable chat widgets and data capture. Google Meet Workspace offers video conferencing, screen sharing, and integration with other Google Workspace apps, supporting enterprise-level collaboration. It provides broader collaboration functionalities, making it a versatile option for integrated communication.

Ease of Deployment and Customer Service:3CX Live Chat is known for its straightforward deployment and seamless integration with existing systems, along with efficient customer support. Google Meet Workspace also ensures easy deployment within the Google Workspace suite, though it requires more time for full adaptation. Both platforms offer quick setup, but Google Workspace demands a broader learning curve.

Pricing and ROI:3CX Live Chat offers a cost-effective solution with attractive ROI, especially for small to medium enterprises focused on customer communication. It is appealing due to its lower initial setup cost. Google Meet Workspace, part of Google Workspace, requires a higher investment but offers significant ROI with its extensive features and enhanced productivity. Google Meet justifies its higher cost with robust ecosystem integration and collaborative capabilities.

To learn more, read our detailed 3CX Live Chat vs. Google Meet Workspace Report (Updated: December 2025).

Buyer's Guide

3CX Live Chat vs. Google Meet Workspace

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

10th

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (3rd)

Google Meet Workspace

Ranking in Virtual Meetings

14th

Average Rating

9.6

Reviews Sentiment

2.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Natalia Munera

CEO at Autonomic Mind

Supports clear communication and uninterrupted collaboration even with limited network connectivity

Google Meet Workspace is the best app for meetings in the corporate scope because Microsoft Teams has many problems or issues with the app. The signal quality is a valuable feature. If you have low signal in your network or internet connection, Google Meet supports video calls better than Teams. Teams completely locks up with low network connection, and you need a good signal to use Teams. However, if you have low signal, Google Meet works better. The overall experience with Google Meet is better because you can use the app in an easy way. You find the buttons quickly without having to go through a lot of stages or processes. In Teams, you have to search a lot to make something because the experience is more difficult and complex. In Google Meet, if you want to share your screen, you just click one button and that is it. Screen sharing in Google Meet is easy to use, and the sharing screen is in high definition. Google Meet does not require a good signal connection. Google Meet works in low and medium connection, which is better for remote work. The intelligent noise cancellation feature is the best one. Sometimes you are working with other partners in the same place and you need to start a meeting with a client while in the same location with your other partners. You can turn on the noise cancellation and it works perfectly. Google Meet Workspace is a good solution. Google Workspace is very easy to integrate with other applications. For us, it is very easy to have Zoho One and make the meetings in Google Meet Workspace. The experience in general is good.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It’s straightforward to set up."

"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."

"Mobility features and remote extensions work well."

"The integration between the video and voice is the most valuable solution."

"With the reporting feature you can get all the incoming and outgoing call details."

"3CX is useful and easy to use. I can talk to my colleagues from anywhere."

"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."

"The solution is stable."

More 3CX Live Chat pros

"Google Meet Workspace is the best app for meetings in the corporate scope because Microsoft Teams has many problems or issues with the app."

"What I appreciate about Google Meet Workspace is the simplicity, first of all; it has pretty much all the features that I could use on either Zoom or Skype, and it is very simple."

Cons

"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."

"Having a video call would be a nice idea."

"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."

"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."

"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."

"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."

"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."

More 3CX Live Chat cons

"There is no way to turn off that feature. Last week I was in my yoga class and I could not stop that function."

"What could be improved, I do not know the actual improvement yet, but when somebody sends me an email, I can just give you what I have on Outlook, Microsoft Outlook, and I can take that email and transform it into a meeting."

Pricing and Cost Advice

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"There is no add-on costing on the standard fees."

More 3CX Live Chat pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Computer Software Company

Media Company

Comms Service Provider

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	6
Large Enterprise	2

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

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What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your primary use case for 3CX Live Chat?

See all answers

What is your experience regarding pricing and costs for Google Meet Workspace?

The price for Google Meet Workspace is perfect. I am the general manager in my company and Google Workspace is a very good cost.

See all answers

What needs improvement with Google Meet Workspace?

Google Meet Workspace has a feature where if you are in the center of the meeting and you move, the camera is going to follow you. There is no way to turn off that feature. Last week I was in my yo...

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What is your primary use case for Google Meet Workspace?

Our company is focused on connecting candidates with other companies that are searching for specialized IT talent. Our infrastructure in technology is limited.

See all answers

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Compared 9% of the time

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Compared 7% of the time

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Compared 7% of the time

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More 3CX Live Chat Competitors

No data available

Product Reports

Buyer's Guide

Live Chat

January 2026

Download 3CX Live Chat product report

Buyer's Guide

Virtual Meetings

January 2026

Download Google Meet Workspace product report

Also Known As

3CX PBX

No data available

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Google Meet Workspace is a communication platform designed to facilitate seamless collaboration for businesses through video conferencing tools, offering a range of features that enhance professional interactions.

Google Meet Workspace allows teams to connect efficiently through reliable video meetings, supporting remote work and hybrid models. It is cloud-based, ensuring accessibility across devices and regions. Features like screen sharing, live captions, and recording improve meeting quality, catering to diverse business environments.

What are the standout features of Google Meet Workspace?

Screen Sharing: Enables participants to share their screens for effective presentations and collaboration.
Live Captioning: Provides real-time subtitles enhancing accessibility for hearing-impaired users.
Meeting Recording: Allows capturing of sessions for future reference and review.
Integration: Seamlessly integrates with Google Workspace tools like Calendar and Drive, boosting productivity.
Security: Offers robust security features like encryption to protect meeting data.

What benefits or ROI can users expect?

Increased Productivity: Streamlines collaboration, reducing meeting setup time and enhancing efficiency.
Cost Savings: Minimizes travel costs by enabling virtual meetings globally.
Flexibility: Supports flexible work arrangements, accommodating remote and hybrid workforces.
Enhanced Communication: Fosters better communication with advanced tools tailored to varied business needs.
Scalability: Adapts easily to growing team sizes without significant additional investment.

Google Meet Workspace finds applications across industries such as healthcare, education, and finance by supporting remote consultations, virtual classrooms, and secure financial meetings. Its flexible deployment ensures industry-specific integration, enhancing sector-specific workflows effectively.

Google

Buyer's Guide

3CX Live Chat vs. Google Meet Workspace

December 2025

Free Report: 3CX Live Chat vs. Google Meet Workspace

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