

Find out in this report how the two Cisco Security Portfolio solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
We were able to implement zero trust extremely quickly because of the platform and its ongoing developments, including Cisco Duo Network Gateway, which enabled that transition to zero trust extremely quickly.
Not having MFA means you cannot put a price tag on that because you will be hit with ransomware immediately.
The biggest return on investment was the ease of use for the end users to have that secondary authentication when logging into the critical systems.
They got back to us quickly, were nice, and gave us what we needed.
I would rate their support 10 out of 10.
I would rate support for Cisco Duo a 10, as I have never had a negative experience.
Regarding my interaction with the technical support of Cisco Secure Email, it was zero downtime for the mail production.
Cisco's tech support can be hit or miss, depending on the engineer you get.
The support is pretty decent, with a rating of eight out of ten.
In my last contracting position, it was a large one for a major worldwide airline that had hundreds of thousands of devices that could use Cisco Duo, and it scaled very well.
You would not need many more engineers to manage Cisco Duo even if we scale up to 500 employees because it is so simple to manage.
Cisco Duo is scalable for organizational growth.
The on-premises hardware is not very scalable, but switching to the SaaS offering is expected to improve scalability.
My thoughts on the scalability level of Cisco Secure Email is nine because of the delay in making a configuration and the slowness in the console.
We have not had any Cisco Duo outages across all the companies I have worked for that utilize Cisco Duo.
The stability has been excellent.
I did not notice any downtime or crashes with Cisco Duo.
Based on my experience, the stability of Cisco Secure Email is very strong.
If you don't have internet access, you can't access your computer, only local access is available.
It lacks some dynamic identity management features compared to other products such as SailPoint.
Not only has the product been very good and we have done fewer support cases, but I think support overall has been very fast.
The solution should better analyze the actual content rather than only focusing on the email header or origin.
It would be beneficial to have the functionality of the Email Threat Defense integrated into the Email Security Gateway so customers don't have to buy two products for full email protection.
It may take nearly an hour to get back to normal while configuring policies.
The pricing is acceptable to them.
Their website lists $3 per month per user for the Essential license.
One of my customers recently received a billing statement charging 3,600 US dollars for 100 users for one year.
Its cost is bundled with other Cisco products.
The licensing is a mess and needs sorting out.
The pricing structure is good as it is user-based or email client-based, which is positive for clients.
From a management perspective, I appreciate that we can enroll or control devices on the back end for people who get a new phone and forget to handle Cisco Duo properly and need to add a new device.
Our company benefits from all those features of Cisco Duo with confidence, and we feel very secure with it in terms of authentication of our logins.
The benefit of having a complete passwordless environment in our organization is that it's gotten people away from using the sticky note under their keyboard - which is a huge problem.
It also possesses multiple modules for spam detection, malware detection, and threat intelligence, which are valuable in categorizing emails and determining actions.
It is highly effective in catching phishing and spam emails.
The integration of Cisco AMP for Advanced Malware Protection with Cisco Secure Email has helped our organization's security posture.
| Product | Mindshare (%) |
|---|---|
| Cisco Duo | 7.5% |
| Cisco Secure Email | 6.2% |
| Other | 86.3% |

| Company Size | Count |
|---|---|
| Small Business | 66 |
| Midsize Enterprise | 29 |
| Large Enterprise | 93 |
| Company Size | Count |
|---|---|
| Small Business | 22 |
| Midsize Enterprise | 18 |
| Large Enterprise | 27 |
Cisco Duo is a cloud-based identity security platform safeguarding critical resources for any user and device worldwide. Known for its ease of use, Duo offers seamless protection across multi-cloud, hybrid, and on-premises environments.
Cisco Duo is designed to secure access with identity-first protection and provides extensive visibility throughout an organization's identity ecosystem. Offering multi-factor authentication, Duo facilitates easy integration and management, allowing teams to protect data effectively on VPNs, applications, and networks. Its single-pane management improves security processes while enhancing trust, making it suitable for diverse IT infrastructures.
What are the key features of Cisco Duo?
Which benefits and ROI should users consider?
In industries like education and finance, Cisco Duo is widely employed to secure multi-factor authentication across platforms such as email, databases, and servers. Its integration capabilities with Microsoft 365, Active Directory, and VPNs like AnyConnect are instrumental in verifying user identities using mobile apps or OTPs, catering effectively to both remote and on-premise environments.
Cisco Secure Email safeguards email communications with advanced threat prevention, spam, and malware filtering empowered by Talos intelligence. It integrates seamlessly with Cisco products and offers diagnostic tools for efficient email management across on-premises, cloud, or hybrid environments.
Cisco Secure Email serves as a robust email gateway for both incoming and outgoing traffic, providing comprehensive protection against spam, phishing, and malware threats. With customizable policies and enhanced threat intelligence, it helps in managing email integrity while integrating efficiently with firewalls and Exchange Servers. Whether deployed on-premises, in the cloud, or as a hybrid, it maintains high-performance security without degrading system performance. Despite these strengths, improvements in user experience, integration with third-party tools, and better licensing terms are needed, alongside enhancements in tech support and documentation.
What are key features of Cisco Secure Email?Cisco Secure Email is widely implemented across industries to protect vital email communications. Financial institutions use it to secure sensitive client data, while healthcare organizations deploy it to maintain patient confidentiality. Educational institutions rely on its capability to avert phishing attacks and safeguard student and faculty information. In sectors like manufacturing, it ensures secure and uninterrupted communication flow across global operations.
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