Box vs Microsoft OneDrive comparison

Box and Microsoft OneDrive are both leading competitors in the cloud storage category. Box seems to have the upper hand in collaboration and security features, while Microsoft OneDrive leads with seamless integration within the Microsoft ecosystem.

Features: Box provides rich collaboration tools, advanced security features, and supports ease of use across devices. It allows file sharing and content management with integration options for third-party applications. Its mobile apps and Box Drive enhance user experience. Microsoft OneDrive stands out for its integration with Microsoft Office, versioning, and autosave capabilities. It syncs effectively with local workstations and is valued as a component of the Microsoft 365 suite, allowing straightforward document sharing and collaboration with Microsoft Office apps.

Room for Improvement: Box users have highlighted the need for better search capabilities, enhanced tool integrations, and improved file-level collaboration features. Concerns have been raised about pricing and API call management. For Microsoft OneDrive, users suggest improvements in syncing functions, especially for larger files, better media handling, and security features. Calls for more flexible permission settings and offline capabilities have also been noted.

Ease of Deployment and Customer Service: Box is offered on private and public cloud platforms, and its customer success management and technical support are typically praised, though contacting the right support staff can pose challenges. Microsoft OneDrive provides a solid public cloud service, but while its customer service usually receives commendation, there's room for better issue handling and integration support.

Pricing and ROI: Box offers competitive pricing, particularly for enterprise clients. Many users report a decent return on investment due to time savings and risk reduction, with the free version delivering substantial features. Microsoft OneDrive is cost-effective as part of Microsoft 365, though licensing can be considered expensive. However, users generally regard pricing as fair within the context of its value and integration in Microsoft’s suite, yielding positive ROI driven by improved productivity and reduced operational risk.