We performed a comparison between BMC Helix ITSM and Motadata ServiceOps based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The most valuable features are the simplicity and the in-duty features."
"It has centralized all work orders and help desk ticket tracking."
"We reduced many paper processes to electronic driven forms. It helps us a lot in tracking and managing."
"Customer support is always fantastic and willing to help. No matter what time of day we have a problem."
"It's one of the top solutions on the market for ITSM capabilities."
"BMC Smart IT is somewhat rigid, but they have a powerful backend that supports our complex need for extension versus customization. Between extension and customization, you can achieve complex business processes. That's one of the main advantages of BMC."
"Technical support has been fine."
"The most valuable features of BMC Helix ITSM are the ease to use and integration."
"The documentation for beginners is easily available online and very useful."
"The search feature and the dashboard could both be improved."
"Encountered issues with scalability and stability."
"Support could be more skilled. We are wasting too much of our time debugging."
"The dashboard can be better."
"The documentation could improve in BMC Helix ITSM."
"Our middleman provider limits the available functionality so we cannot even do our own analytics."
"They should add some of the bolt-ons into the initial setup, such as chat."
"BMC Helix ITSM should have an easy-to-use user interface."
"We have noticed that sometimes we have a delay in action on technical support issues due to time differences."
Earn 20 points
BMC Helix ITSM is ranked 3rd in IT Service Management (ITSM) with 75 reviews while Motadata ServiceOps is ranked 36th in IT Service Management (ITSM). BMC Helix ITSM is rated 8.0, while Motadata ServiceOps is rated 6.0. The top reviewer of BMC Helix ITSM writes "The leading service management platform for delivering intelligent, user-centric experiences". On the other hand, the top reviewer of Motadata ServiceOps writes "Responsive technical support and an easy initial setup but needs better asset management". BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and IBM Maximo, whereas Motadata ServiceOps is most compared with ServiceNow.
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